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Stores > Newegg.com (USA)
  • Newegg.com (USA Newegg.com (USA) Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      90601
    •  
    • BUSINESS HOURS
      8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
      GENERAL PHONE
      (800) 390-1119
      FAX
      (626) 271-9403
    • SUPPORT EMAIL
      service@newegg.com
      SUPPORT PHONE
      (800) 390-1119

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.81/10 8.81/10
    Chance of future purchase: Rating 8.95/10 8.95/10
    Shipping & packaging: Rating 8.51/10 8.51/10
    Customer service: Rating 9.22/10 9.22/10
    Return/Replacement policy: Rating 8.71/10 8.71/10
Voice your opinion! Review Newegg.com (USA) by clicking a star below.
Rating 10/10
5/5
2018-02-05

Always what I need

"-They are a reliable source of great, quality products.
-They package everything safely and ship within a week.
-When my hardware needs changed right after I ordered parts for a new computer, they let me return the unopened parts for no charge and refunded me.
"


Rating 10/10
5/5
2018-02-04

Very helpful

"Apple H on chat was very helpful. I placed an order and my paypal provided the wrong address for shipping. Apple H explained the problem well and how to resolve it. My mistake but resolution made easier by them."


Rating 10/10
5/5
2018-02-04

let me return none refunded item

"Caroline C gave me good friendly advice and no wait time for chat awsome"


Rating 10/10
5/5
2018-02-04

Vida L

"Good service. She is very nice."


Rating 10/10
5/5
2018-02-04

Always great prices, and great service.

"On the few times over the last decade of purchasing from NewEgg that I've had to contact their Customer Service for assistance, they've always been prompt, and never failed to correct any problems. Great service and great prices is why NewEgg is my "go-to" place for all things electronic."


Rating 10/10
5/5
2018-02-04

Awesome customer Service

"No problem at all for returning and item got my RMA number and Apple H. Was very fast. Thank-you for the great service.

"


Rating 10/10
5/5
2018-02-03

Fast and efficient

"Loved working with customer service guy. He was specific and assuring. "


Rating 10/10
5/5
2018-02-03

Best computer building site

"just an amazing helpful site"


Rating 10/10
5/5
2018-02-03

Great Customer Service!

"Did a price match for me even though she didn't have too! Thanks Jennifer V!"


Rating 10/10
5/5
2018-02-03

Fast friendly Service!

"I entered a chat room with Apple H. as my return had expired on some incompatible RAM I ordered. Was quickly issued instore credit as I had requested and a free return label for the RAM!
-New loyal customer!
"


Rating 10/10
5/5
2018-02-03

Great Customer Service

"I had accidentally purchased one copy of a game instead of 2 using a promo code. I was not able to modify the order (since the shipping department started packaging my order instantly - major kudos), but I spoke with the agent Apple H, who was able to help me. I was able to purchase a second copy at normal price, and they refunded the difference that the promo code would have been worth. Newegg: A++ customer service, as always!"


Rating 2/10
1/5
2018-02-03

Usually Good, Lately horrible

"I made a simple purchase and paid for next delivery. Only 1 item got delivered the next day, when I called customer care they blamed it on the warehouse and putting the solution on me. Very Condescending and rude the lady offered to reimburse the next day shipping fee and for me to wait until they got their logistics together. Manager never contacted me after explicitly saying she would check on it, and the next day Tom from Chat with us decided to not submit the return request I asked for. The ONLY useful person was Skyler J, Chaparro who submitted the return request and was very amiable and nice through out. Extremely disappointed in Newegg customer service. Please do not blame the customer for inside logistics issues with third party warehouse and do not repeat what you think is a solution to the customer. We are not dumb and saying its a warehouse issue is not a solution. Something so simple handled so wrongfully. Will make my purchases elsewhere from now on after being loyal for 3 years. "


Rating 10/10
5/5
2018-02-02

Awesome Experience!

"Nathen Mata was pleasant and effective with assisting me with our refund.

Thank you!
"


Rating 10/10
5/5
2018-02-02

Bad Product but Good Experience

"This morning I spoke with DAN about the return of a product that didn't, properly, fit my needs. He was courteous, had good phone manners and was easy to understand (i'm old and sometimes have trouble hearing). I would use our conversation as an example of how one should conduct themselves with the public. Again, I'm not happy with the product, but, returning it was made very easy by Dan. Thanks a bunch, DMA."


Rating 10/10
5/5
2018-02-02

easy as PIE, everyone should pattern their Customer Service after new egg imho.

"Apple H assisted me with a Video card return when mfg was non responsive."


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