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    GENERAL PHONE
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    FAX
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  • SUPPORT EMAIL
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    SUPPORT PHONE
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Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • checkmark icon FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 1.67/10
Chance of future purchase: 1.11/10
Shipping & packaging: 1.67/10
Customer service: 1.11/10
Return/Replacement policy: 1.11/10
Click a star to Write a Review!
1/5
2018-06-19

Horrible product and never be able to refund a cent to you

"I ordered a camera from their website and it turned out to be a faulty product. Not to mention how long it took to receive the order and how frustration to install the camera through app. After contacting the customer service many times, they requested me to provide a video to show what was wrong with the camera, they never provide any valid address to post back the item, they didn't offer to cover the return postage fee (because I think they are based outside of Australia), and at the end they just asked me to find a local repairer to fix and didn't promise to recover any costs. I am so angry with their customer service and definitely will lodge a compliant to Fair Trading later. "

Helpful Cool

1/5
2018-06-18

I regret this

"I ordered and funny enough when I couldn't pay, and contacted them they replied within 2 minutes, after paying they don't reply to my email anymore! I wish I read the comments before purchasing anything! I am just happy it wasn't anything expensive! "

Helpful Cool

1/5
2018-06-08

Refund Scam

"Bought an inexpensive ($8)mini cam and it arrived DOA.I asked for a prepaid return label or a refund or a new camera. Advised newfrog and 3 days later "Russell" says send a picture of the damage. I said "how does a picture show DOA" but sent a picture of their camera to them asking for a return label, new camera or refund. 3 days later "Russell" replies "Oh I guess picture wasn't helpful so now send a video." I said " a video of what" but shot a video of me plugging in the camera and the charging light not coming on and now asked for a refund because of this crap. 3 das later "Yogi" replies and says take it to your "local electronics" repair and get it fixed and we MAY reimburse you. I replied "There is NO "local repair" facility for an $8 mini cam made in China and even just look at it and tell me they can't fix it would be at least $35, 3 times the price of a new one. 3 days later "Russell" replies asking "Can we send you a new one or a refund." I again said "refund." 3 days later "Yogi" asks do you still want a refund. I reply yes. I then file complaint with PayPal. 5 days later "Russell" emails and says " since you filed with PayPal, your account is locked ( a lie). I replied that you are obviously lying and I will post reviews saying this. 3 days later Russell says "Do you want a refund." I reply, "I thought the account was locked but I still want a refund. 5 days later PayPal refunds my $8. Their refund/warranty policy/game is obviously to stall or wear you out making you give up. Being a retired Federal Criminal Special Agent, crooks or bad businesses like this place don't wear me out but actually charge me up. I'd avoid this business as all of their stuff can be found elsewhere usually at a lower price"

Helpful Cool

1/5
2018-04-24

Don't do it the worse experience I have ever had to endure

"Ordered a phone £126 on the 9th of April 18, never heard anything from this company until I got in contact with there customer service which was non existent, no tracking number sent, was on the live chat to them every day, all I got back was we have a system error, please wait a couple of days for the tracking number, another excuse was it was a national holiday, I even had another excuse saying they did not know what happened with my purchase , Then low and behold I had an email saying it had been shipped but could not give me a tracking number...!!!, could not believe it, every excuse under the sun, I demanded a refund which they did pay back, Then I received an e-mail from them saying they had found my purchase & would I like to re-order!!!!!!!!!, (told them in no small words where they could stick there phone), stay away and do not waste your money unless you want a whole lot of stress, disappointment and excuse after excuse"

Helpful Cool

5/5
2018-04-18

Great

"Nice DVR products, already buy a lot from them"

Helpful Cool

1/5
2018-03-20

Factory Rejects

"I bought a VGA switch that ruins the resolution, and an MP3 player that won't even show up on a PC after forcing it to reboot. Playing tunes is impossible, and the manual does not match the player. If you get a package from these people, save yourself time and drop it in the garbage unopened."

Helpful Cool

1/5
2018-02-25

Do not repeat my mistake

"I placed and paid my order Dec 20, 2017.
I have tracking number, it left Hong Kong on Dec 22. It is 25 Feb 2018 still not received, no response to my email.
I made a mistake, i should not have trust them.
"

Helpful (1) Cool

5/5
2018-02-20

Fast shipping, Great Prices!

"Super fast shipping considering the items came from China. Less than two weeks from ordering to delivery. Items ordered were as described and an incredible bargain. I contacted customer service after a week as I had not received an email. They replied promptly with my order details. Upon checking I actually did receive all the info and tracking info as well except it was flagged and went to my Spam filter. Great company, service, shipping and deals."

Helpful Cool

1/5
2018-02-14

Crooks, useless and liars, stay away!

"I ordered an item based on the online description and received something else. At first it took ages to get them to understand their error and in the end they didn't refund the full shipping costs as they had previously promised they would do. They reply to emails be repeating the same nonsense and by not addressing the points raised. All in all a useless company run by crooks and incompetent idiots. NEVER BUY FROM THEM!!!"

Helpful Cool

1/5
2018-02-02

undelivered

"No delivery after 8 weeks. stay away!"

Helpful Cool

1/5
2018-01-04

NewFrog are CROOKS & THIEVES!!!

"I have tried to get NewFrog.com to do the right thing and fix the matter before Holidays. Now, the problem gets much bigger because of NewFrog.com.

The ideal solution is for NewFrog to fill & ship the order at the price of $12.36.
I thought you said a price of $30 (FS). I think that is too high. NEWFROG.COM ask me to submit a solution to this problem. I am willing to pay $25 (Free Shipping), not $12.36. The $25 price is twice the original price of $12.36. NEWFROG.COM says that THEY want to bring this problem to a close, I believe that this solution is fair for NEWFROG.COM and fair to the customer.

Should this problem be taken up with NEWFROG.COM higher management?
I waiting for NEWFROG.COM to reply or your solution to this problem.

I, not want to post on FaceBook and on Tweeter that NewFrog.com MISTREAT AMERICAN CUSTOMERS:

NEWFROG.com CHEAT American Customers.
NEWFROG.com CROOKED and cancel orders.
NEWFROG.com FALSE & DECEPTIVE ADVERTISING.
NEWFROG.com Cancel the Order.
NEWFROG.com LYING & DISHONORABLE.
NEWFROG.com CHEATS American CUSTOMERS.
NEWFROG.com DISLOYAL & UNTRUSTWORTHY.
NEWFROG.COM CHEATS AMERICAN CUSTOMERS.
NEWFROG.com Wants Only USA DOLLARS.
NEWFROG.Com CROOKS & THIEVES!!!
NEWFROG.com UN-CARING about Customer.
NEWFROG.com WANTS YOUR MONEY - WANTS YOUR MONEY!!!


How does NewFrog plan to correct fix this matter?


EXTREMELY DISAPPOINTED,
"

Helpful Cool

1/5
2017-12-19

COMMIT SUICIDE BEFORE YOU ORDER

"Shipping time to US is 7 - 14 days. After waiting 3 weeks still nothing I tried contacting them. No reply's.
No tracking nothing. It has been 5 weeks since the order and still nothing. Thank GOD I did a test order
before ordering a bunch of stuff. STAY AWAY!
"

Helpful Cool

1/5
2017-12-03

SCAM!!!

"
Bought an item. Got charged twice. It was never shipped. Contacting the seller: impossible!
Stay away. Waste of time/money.
"

Helpful (1) Cool

5/5
2017-11-18

Newfrog excellent service!

"Excellent service items received quickly and well packaged!

Will buy again
"

Helpful Cool

1/5
2017-11-03

Horrible!

"Never got what I ordered, never replied to any of my emails!"

Helpful Cool

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