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Stores > NCIX.com
  • NCIX.com NCIX.com Elite Status
    • ADDRESS
      V6V 2
    •  
    • BUSINESS HOURS
      Mon to Fri - 9:00AM to 5:30PM (Pacific Standard Time)
      GENERAL PHONE
      1-888-624-9888
      FAX
      1-604-288-8022
    • SUPPORT EMAIL
      http://secure.ncix.com/message/
      SUPPORT PHONE
      1-877-624-9777

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.14/10 6.14/10
    Chance of future purchase: Rating 4.64/10 4.64/10
    Shipping & packaging: Rating 5.19/10 5.19/10
    Customer service: Rating 4.82/10 4.82/10
    Return/Replacement policy: Rating 5.00/10 5.00/10
Voice your opinion! Review NCIX.com by clicking a star below.
Rating 2/10
1/5
2017-11-29

NCIX used to be my go-to, but this last year is FAIL

"I have been a customer for about 10 years, and NCIX was always my first stop when purchasing IT gear (SMB with 50 staff).

Until 2017 that is.

This past year has been a long hassle of items claimed to be in stock, ended up on back-order. Items that claimed delivery would be 6-10 days turned into months. I used to be able to contact an account representative directly, who would always respond or refer within a day. Nothing but silence for last attempt at contact.

Don't know what senior management thinks it is up to, but obviously they are screwing the company into the ground. I see all kinds of postings on forums and rating websites with praise for NCIX before mid/late 2016. Mostly negative after that time.

Too bad, so sad, buh-bye NCIX

K



"


Rating 2/10
1/5
2017-11-26

Can't reach support

"Personally I bought an i7-8700k, the 5th October, who was in stock then turn to be backorder just after they charged me. Since then no follow-up for my order and fifteen days ago I ask a refund that a never been done on my creditcard.

Their forum is full of customer who are in the same situation and i just be warned you to look at recent info about this company (physical store closing, restructuring, problem with supplier)
"


Rating 2/10
1/5
2017-11-13

Won't reply re non-existant product re refunding my money - don't order from NCIX with Interac

"I ordered a replacement battery for my UPS and paid with Interac. Then they tell me the supplier doesn't have it any longer (then why let me buy the product in the first place!?). They advised I request a refund but gave no instructions on how to do this. Repeated requests for help including a priority customer service request result in 0 response. Their "sales number" never answers. I fear I have lost over $100 with NCIX and plan to take them to online BC small claims court if I don't get a satisfactory response this week."


Rating 2/10
1/5
2017-11-07

Refuse to answer the phone

"I've been trying to get NCIX to refund a credit note for $1700+ for the past month. I had bought a laptop at the beginning of September but had to RMA it because of defective RAM. They put my refund into a credit note which I tried to use on another laptop BUT they have nothing in stock....literally nothing. So I've been requesting a refund and can't get a simple confirmation if the refund was processed or what is happening. This is just ridiculous."


Rating 2/10
1/5
2017-11-04

Customer support is non-existent

"A couple of years ago I purchased a fairly high end tv projector from them, and also purchased a 3 year extended warranty. If I recall, that transaction went well. So last weekend the lamp in the projector blew. I immediately checked my paperwork to confirm that I had the 3 year extended warranty, and I opened a ticket with NCIX. It said they would get in touch with me in 1-2 business days. After waiting 2 days and getting no contact, I tried to contact them again. I tried phone calls - they never answer and after being on hold for 10-15 minutes they request you leave a number for them to call back. No call back. I tried pretty much every day updating my ticket asking for an update. NO response. One day I did get a chat guy online, and he said that I would need an RMA - some number I would require to send my product back. They have a utility on the website to issue these numbers, but I was denied because it doesn't recognize my extended warranty. The guy on the chat acknowledged that I did have warranty, and so he contacted the RMA team with my information. He said they would be getting back to me VERY soon. That was now 5 days ago and I have heard nothing, despite sending update request to them every day.

My guess is that this company is on it's last legs. They cannot continue to be a viable company with the customer service that they provide. Most other post on this forum seem to suggest the same level of (non)-service.

As a consumer I'm wondering what our rights are when dealing with companies like this. A company that basically cuts you off, and denies information and service.

In any event, I would advise anyone who is considering purchasing anything from this company to NOT do so. There is a VERY good chance you will be disappointed.
"


Rating 2/10
1/5
2017-10-30

No service

"I ordered a laptop 2 weeks ago no answer it’s been on shipping unchecked. I’ve called every store in Vancouver still nothing. So I spent 2500$ for horrible service I guess? "


Rating 2/10
1/5
2017-10-30

Horrible! Horrible! Most horrible!

"Although it took over a month and still has not arrived, they only had to ship it from the city right beside me! Not to mention I called 2 TIMES. WAITED 20 MINUTES EACH TIME, A robot picked. WORSE CUSTOMER SERVICE EVER. Robot picks up and repeats back a totally different number than what I put in to call back. Even that, I NEVER RECEIVED A CALL BACK! When I asked where is my package in email. The person that answered said, "would you like me to cancel if that works best? I can put you in contact of the seller." i bought this video card for a reason. Why don't you get in contact of the seller? Are you kidding me? You go fetch it out. I paid you the money"


Rating 2/10
1/5
2017-09-18

Company not ethic

"This company lies its clients. In its website, they have available products but not in stock. I made a purchase 3 months ago and I did not receive my items yet. A month ago, I called and they told me that I have to wait 2 more months. A few weeks later, I realized that they are still selling this item but in a higher price, of course, with the same status of availability but not in stock. I think this is not ethic. They are just playing with the money of the people. Besides that, customer service ****!!! I called several times and nobody answer. If you are lucky and someone attends the phone, it will be the rudest customer service person in the world, and the only choice he will give to you is: "you can cancel anytime". 4 months later, I decided to get my money back and I've been trying to reach customer service by phone or email for two weeks and I didn't receive any answer yet. This is very annoying. It's unacceptable that this is happening in Canada. I would give 0 stars if I could"


Rating 10/10
5/5
2017-09-13

Extremely helpful

"Helped me with everything I needed, thanks Giang."


Rating 4/10
2/5
2017-09-13

NCIX used to be great, isn't anymore.

"As many other stated in the recent reviews, I had a few very good experiences a few years back with NCIX. A few weeks ago though, I decided to opt for them for a new PC since not a lot of shops do assembly. For 11 items I purchased or tried to purchase, 4 were not in stock even though the website was showing them in stocks. Worst, 2 of those, an Asus Z270-K and an Asus Z270-P kept showing as in stocks during the 3 weeks they were not. In their support section, it states that "in stock" products will be shipped within 1-3 business days. Fail. Bigger fail : they won't price match replacement parts! You can price match when you first buy an item, but, if their faulty stocks force you to pick another one, they refuse to price match it. I finally settled for another motherboard they discounted from 230$ to 200$ (when I had a price match at 188$), but it is nonsense. They also refused one of my price match on an i5-7600k for 280$ from Newegg because they judged this too good of a deal. What's the point of price matching if you can just deny it? The PC builder I spoke with was very polite and helpful and had his hands tied by terrible business policies. Also, the first online chat support I had was with some sarcastic **** named Zayn who wasn't very respectful/helpful. The second time, I was with an Adam who was very nice.

Long story short, I paid for my PC on august 17th, they shipped it on september 5th and I got it on september 12th. They also use FedEx which is by my opinion the worst delivery service out there. UPS and Purolator have way more drop points and a better customer service than that FedEx crap.

I can now just pray for nothing to break so I don't have to go through their customer service once again.
"


Rating 2/10
1/5
2017-09-06

Terrible Customer Service

"Terrible customer service. I purchased an item over 2 weeks ago, saying there was 2 in stock. The payment went through, but I never received shipping info. I submitted two different support tickets and requested a call back to speak to someone about this - none were responded to. I never got a phone call, even though they said they called (I had my phone in hand - they didn't call), and I haven't gotten a response from the support tickets. I even paid extra for fast shipping.

This is truly unfortunate as they had a good thing going - terrible customer service will be their downfall and ultimate demise if this is larger problem is not addressed.

NCIX is flat out ignoring my requests for contact and have effectively stolen my money. I have to now go through the credit card company.

I will no longer shop with NCIX and I will advise everyone I know to stay away from this terrible company.
"


Rating 4/10
2/5
2017-08-28

Not Great

"I have, in the past, purchased several laptops for our company from you. Initially everything was great and the laptops arrived quickly after ordering. My last two experiences however were not great. If a laptop is not in stock, you should probably not mark it as so online. This makes the customer think the laptop will be shipped immediately rather than waiting weeks. This recent experience was the worst. I ordered a laptop two weeks ago and up to this point hadn't heard anything re: shipping. When I ordered I was told it was in stock and would likely receive it early the next week. That was not the case.
After finally getting through to someone on the phone (I had called several times in the day to find out where the laptop was only to be put on hold for collectively 2 hours over 4 phone calls... also note, I no longer enjoy the Pocahontas song) I finally spoke with someone who told me the laptop wasn't in stock and there couldn't be an ETA provided. I was told to talk to someone in customer service to sort out a different laptop 'if I needed it so quickly'. At that point I was transferred to nothing and promptly disconnected. More phone calls, more hold music.
Finally I spoke with Giang who was very helpful and assisted in purchasing a different laptop and guaranteed me it would ship asap. It did. Giang was pleasant to speak with even after I told him everything above.
The whole experience was incredibly frustrating and I will definitely not be purchasing any more products from NCIX. Giang on the other hand was fantastic, props to him.
"


Rating 10/10
5/5
2017-08-19

superb service

"Russell was very professional, indeed knowledgeable about all the products that NCIX offers. He is very personable, made us feel like we had known him forever. We felt very comfortable dealing with him. Looking forward to do business with him in the future. We give him a 10/10."


Rating 10/10
5/5
2017-08-03

Great customer service!

"I ordered an incorrect SSD for my computer. The representative that assisted me, Allen, was prompt to reply and quickly sorted things out to my satisfaction! Thanks, this is the reason NCIX is my go-to."


Rating 8/10
4/5
2017-08-02

NCIX.com Dis-Honest Practices

"I ordered a keyboard from NCIX and it took 8 days to arrive. I paid the extra money for express return service, I have never done that before. The keyboard came defective, it did not work at all. I requested a replacement and returned the original. NCIX replied to my request saying that they could not replace it so would I accept a refund. I agreed to the refund since they would not replace it. My refund came 2 days later and was $22.40 less than I paid. Their explanation was they do not refund shipping since they paid a company to take it. Of course the Shipping and handling was more than they paid Canada Post to take it. They may as well have sent me an empty box and I had to pay for it. After the incident I confirmed on their web site that the product was still listed as available. At no time did they say they would withhold any of my funds, if they had I would have insisted on a replacement not accept a refund. Bad business. The couple times I have had to return anything I have always received a full refund not partial.

10 minutes after I posted my review of NCIX.com I received a phone call from them. They wanted to know if they could do anything to help, after a week and numerous e-mails. I said all I wanted was the keyboard I had ordered. "I will call you back shortly after I talk to my supervisor". 2 days later still nothing. Don't hold out for this company to be responsible.

It is not often that a company will change their decisions. NCIX has refunded me the full amount of my defective purchase. Thank you Ryuji. I do believe it is the power of Review Sites like ""ResellerRatings" and others, that help hold feet to the fire. Thank you.
"


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