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Horrible customer service
"I ordered a lamp and took about 2 weeks to get it when they promised taking 3-10 days. But that's understandable since it's busy during holidays. The problem was that the lamp arrived broken and there is no responses to my emails and calls.The styrofoam packing was torn up because it was too thin and fragile. It couldn't possibly hold the heavy base. I emailed them a few times in every contacts I could find in their website and left a voice mail but couldn't get a hold of them at all.Don't ever use this site. #mordernindesignreview #worstservice #zerostarservice"
"just outstanding very fasting shipping.Good prices, could not find a better price anywhere. I would highly reccommend to all to buy "
Great designs to choose from
"I was very skeptical before buying anything online, especially when it comes to my home needs, but when I searched through the reviews and specifications about this company I was sure I have landed on the right site. I purchased a sofa set from this site and to tell you it was all smooth and easy to get it to my home with no extra charge and tax. The process was hassle free and the customer service was right there to support me in every step of my purchase. I was even ensured of its warranty and service which made me their loyal customer. I will definitely come back for my other stuffs."
"Wonderful product with wonderful service. I am totally surprised when I first visit this store. I need some modern furniture and I found this website. They are mostly modern designs so if that is your style then you won't be disappointed at all. I found some really amazing pieces of furniture on this website. I also found some great pieces to decorate my living space with. I could not be any happier.I think it is the best. I recommend that it is very good."
"I found the website Modern In Designs to be very organized and easy to navigate. I really enjoyed my browsing experience. As for the furniture, I found them to be very stylish. They are mostly modern designs so if that is your style then you won't be disappointed at all. I found some really amazing pieces of furniture on this website. I also found some great pieces to decorate my living space with. I could not be any happier. If you're planning to renew or decorate your living space or any other space and you haven't browsed Modern In Designs yet you should give it a go! You will be amazed by the fabulous pieces of furniture here. Let your imagination roar and you will find endless possibilities here. "
"Honestly speaking, i have tried many other websites for buying furniture's and other stuffs and everytime i was not satisfied with the product that was because of low quality or always unsatisfied with the style or look of the product and that's why i just have to tried so many other websites to find the elegant one. But when i checked this website it was like there was no need for checking another website for the same product because here choices are unlimited and every product is stylish in looks and with affordable prices, products are delivered very smoothly, i recommend this site to all my friends who always shop online like me. This site has never disappointed me."
They does the job
"I had been renovating my house since last winter and only things I needed last was some chairs which are matching to my room. I checked in other sites, but none of them looked suitable. Then my friend suggested this site and fortunately I got what I was looking for. The chairs were delivered within a week, and they were upto the expectation, almost what was shown in the website. So far I am satisfied with the service, didnt need to contact customer care yet. "
Poor product quality, customer service and return policy
"For $1650 I got a Linea bar cabinet that arrived in good shape, but was so poorly made that I thought they had used old wooden milk cartons for the wood. You could see the dozens of zig-zag seams made to glue various different types of wood pieces together to make a large enough piece to serve as a cabinet side and top. The stain on this inferior wood was runny and splotchy. It took me days to get someone to email me back. Sales (Option 1) hangs up when you use the words "return problem with customer service". There is no one who takes accountability for the product quality or return policy. I am now left with a request to return the very heavy piece of furniture back in original condition/original packaging. The original condition I can manage, but the packaging will be professionally done by my shipper. However, I am concerned that without the original packaging they will deny my refund. The piece was advertised as a quality piece of furniture. Modern in Designs boasts of easy returns. I have ordered thousands of dollars of furniture from reputable sites like West Elm, All Modern and Design Within Reach and am very disappointed with this seller. Well, got to get back to calling. I am trying to escalate my situation, but fear that there is no one in charge. Buyer beware. "
"Ordered 4 Eames style office chairs from Modern IN Designs the first time. Everything was perfect! A rep. helped answer all my questions and concern being that it is a reproduction. They assured that we would love and chair and they are right!We will be back for more!! "
"Unhappy with product, customer service and delivery turnaround. Ordered an Arc lamp for $495. It arrived with a defective critical part. It took multiple calls, messages and emails to get a response for our request for a replacement part. We were assured it would be expedited to us. After more calls and emails, we find out that the part wasn't expedited. Instead, it was sent by ground service and won't arrive for at least another week. Purchased May 19th, crossing our fingers the part will arrive June 10th. Two weeks with a lamp that can't be assembled. A design flaw I can accept. Poor customer service I cannot accept and certainly not at this price point. They could have had loyal customers. There are several pieces we were considering. This is one and done. Never again. Disappointing experience."
"I couldn't be happier with my purchase from Modern In Designs. At first I was a little concern about order such an expensive product online, but after speaking with modernindesigns friendly customer service reps, they ensured that I will love my Eames Lounge Chair! And I DO!!! The shipment came in just 3 days after the order was placed. And I have to have I am very very happy with the quality of the chair. I've seen the original one that cost over $4000 and I feel like mine is worth every penny of it.!!!Thank you!!!!"
"Unable to reach customer care as they do not answer the phone. The message system does not even state the company name, it sounds like a voicemail that was never set up. Ordered the Noguchi table 6 days ago. Was finally contacted back today only to be given a tracking number that does not exist according to Fed EX. They also ran a check via my address just in case the tracking number was incorrect and verified that they had no packages being sent. I am starting to question the other reviews I have read and the legitimacy of this company as the BBB has never even heard of them."
"Great deal, for sofa, faster shipping, with affordable pricing!"
"awesome, good quality, great pricing! What else can I ask for. Very happy with the my purchase!"
"I purchased the Eames aluminum group executive chair from modern in designs at $ 395 compared to the regular $ 1999. The delivery was made in three days only. If you work in the corporate sector and would like to impress your clients and at the same time be cozy, I would recommend Eames executive chairs from modern in designs. Eames office management chairs incorporate contemporary designs for comfort and visual appeal. Besides, they are made from quality material and by one of the best executive furniture manufacturers. One can get these chairs from modern in designs at a cheaper price which is coupled by quality delivery services."