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Stores > Mercola.com
  • Mercola.com

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
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Rating 2/10

"On 12/12/2009, I bought a 5.5 Quart Covered Saucepan from www.mercola.com which comes with the 50-year warranty.

Here is the quote from the site:
"You will receive free replacement of any ceramic part of the cookware that breaks from hot and cold temperatures within 50 years from your date of purchase. (Of course, the free cookware replacement does not apply if you drop and break it.)"

What happened in my case is the black surface material, i.e. glaze, peeled off in one spot, then in another one. Interestingly, the pan was not dropped or bumped into.

I contacted mercola.com, sent them a picture showing the pan with defective spot, and ask for a replacement. They responded that I probably dropped it and offered to buy a new pan for $75.00.

I sent them a note, saying that the pan was not dropped and it appeared to be defective, and ask for a replacement, then the 2-nd note to check on the status of my equerry- NO RESPONSE!!!

It looks like www.mercola does not honor their 50-year warranty on Mercola Healthy Chef Cookware.


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