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Stores > Medical Care Alert
  • Medical Care Al Medical Care Alert Elite Status
    • ADDRESS
      48617
    •  
    • BUSINESS HOURS
      Emergency Response Center Open 24/7/365. Customer Service Open Monday-Friday 9:00 AM - 8:00 PM, Sat
      GENERAL PHONE
      855-272-1010
      FAX
      248-946-8172
    • SUPPORT EMAIL
      customerservice@medicalcarealert.com
      SUPPORT PHONE
      877-913-3680

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 7.50/10 7.50/10
Voice your opinion! Review Medical Care Alert by clicking a star below.
Rating 10/10
5/5
2017-08-31

excellent

"Everything perfect thanks for your service ."


Rating 10/10
5/5
2017-03-13

A great company

"We have been using them for a few years. They have always taken care of all of our needs. Recently we got the one with the GPS and its better than ever. The call center is also very quick and good on it. A really top of the line company."


Rating 10/10
5/5
2017-02-03

Always on call

"My mother had Medical Care Alert for less than a year before she passed away. She had pushed the button only two times, one accidentally in her sleep, and the other time for a true emergency. The counselors who called both times were very respectful and kind and assured me that help was on the way since they were unable to get a response from her. She was promptly taken to the hospital by the first responders. A brain bleed was diagnosed and after 5 days she was gone. I have only good comments about this company and the training their counselors receive. The unit was easy to set up and worked well when needed. Even though my mother lived within 10 minutes of my home, the peace of mind I had from knowing that all she had to do to summon help was to press a button was enormous. Thank you Medical Care Alert."


Rating 2/10
1/5
2016-12-01

STILL HAVENT RECEIVED A REFUND

"I will give a glowing review if and when I receive our refund check. It had been two and 1/2 months since we returned a unit after my father passed away. Was told they were running behind (3 weeks) and then after I called another month later - was told that the refund check had been sent. Supposedly to the wrong address (doubtful, since we have had all mail forwarded after my father passed). So as of now - It has still been another week and I was told a new check was re-issued. Still waiting.
"

Rep reply posted Jan-30-2017

A rep from Medical Care Alert, medicalcare, has responded

“Your refund was fully processed and received with the second check we had issued in early December. We're sorry for the delay, but had to have the bank stop payment on the first check, and then reissue the check to get you your refund. ”


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Verified Customer
Rating 10/10
5/5
2016-10-03

" It was very easy to set up, and it gives the family a sense of security. Knowing that if something happens when we're not there someone can help him "


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Verified Customer
Rating 10/10
5/5
2016-09-13

"We just got the service but we are very satisfied since the beginning when we called to receive the service. Keep up the good work! "


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Verified Customer
Rating 10/10
5/5
2016-09-07

Wonderfull service

"I just installed it yesterday, with,a,LOT of help from customer service.
I am not the most technical person but several of them stayed with me the final young lady named Toni was very patient and got me set up and also explained all about testing and checking and replacing the batteries which they keep supplied.
I had changed from another system that failed me when just testing!
Plus I like the fact I can communicate thru the pendant if I am in another room,or in the garden. I got the home and yard system.
"


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Verified Customer
Rating 10/10
5/5
2016-09-07

Cheerfully Put Up With An Old Lady

"Even though I had many questions and called numerous times they were very friendly and courteous. "


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Verified Customer
Rating 8/10
4/5
2016-09-07

So far so good.

"So far so good. I really haven't had enough time to give an accurate review."


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Verified Customer
Rating 10/10
5/5
2016-09-06

Caring staff

"Very simple ordering process. Person who helped me was so nice and helpful. Shipping was very fast and setup was easy and quick. "


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Verified Customer
Rating 10/10
5/5
2016-09-06

dist trusting could not belive it worked as gale said it would

"we received our life alert two weeks before our trip to the mountain of south eastern K.Y
we did not think we would get a signal in the mountain but it worked great.
we stayed all day at a family reunion at days end we went back to the motel.
we started in to the motel my wife stumbled on the way into the motel took a hard fall
with in a half minute life alert said had dected a fall was did we need help she was ok
except some brusing on hands and knees we are very happy and gratfull to
life alert
"


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Verified Customer
Rating 8/10
4/5
2016-09-06

"It's larger and more bulky that I thought it would be, but my complaint is it goes off very easily. I didn't think I was so abrupt to set it off. BUT so far I'm adjusting!

"


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Verified Customer
Rating 8/10
4/5
2016-09-05

"The service when ordering was very good and set up was fairly easy. The one problem we have had so far is that there is no volume on the system and my mother is hard of hearing. We had a false alert and she couldn't understand the operator so we had the ambulance and fire truck show up since she didn't respond. "


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Verified Customer
Rating 10/10
5/5
2016-09-05

"Thank you. I feel a more at ease, knowing my dad has the alert now."


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Verified Customer
Rating 10/10
5/5
2016-09-04

~ VERY SATISFIED ~

"I am very happy with my Medical Care Alert. Also can't say enough about a tech support person (Toni) who walked me through the set up, stayed on the phone line with me to make sure everything was right. She even put up with my dumb mistakes and helped to get out of them too. She had a wonderful laugh and I really enjoyed her. I feel safer being as I just lost my husband and am now alone in my apartment. I would be willing to refer anyone to use this product.
"


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