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Stores > US-Mattress.com
  • US-Mattress.com US-Mattress.com Elite Status
    • ADDRESS
      48116
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      800-455-1052
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      800-455-1052

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.96/10 8.96/10
    Chance of future purchase: Rating 9.44/10 9.44/10
    Shipping & packaging: Rating 8.86/10 8.86/10
    Customer service: Rating 9.63/10 9.63/10
    Return/Replacement policy: Rating 9.23/10 9.23/10
Voice your opinion! Review US-Mattress.com by clicking a star below.
Rating 10/10
5/5
2017-12-13

Very helpful

"Melanie helped me quickly and took care of my concerns she is top notch "


Rating 10/10
5/5
2017-12-13

Very positive experience

"Costumer sales representative Cody was very helpful and very patient with helping me to purchase mattress today. He is very knowledgeable and polite. Great customer service !"


Rating 10/10
5/5
2017-12-13

Kyle

"I had a very good experience with Kyle he help me to buy my mattress"


Rating 10/10
5/5
2017-12-12

Excellent customer service

"whenever I had any questions before ordering mattress online, Joshua T, was always available and answered all query I had. Thank you JT"


Rating 10/10
5/5
2017-12-12

kyle was super.

"kyle found the right mattress compared to what i slept on in vegas. all good. he stayed after his shift to make sure my order went through. excellent customer service."


Rating 10/10
5/5
2017-12-12

WOW Never received such patient and helpful information and aid in a chat before !!!

"Tracy was very very patient and helpful She guided me through every step of the way I was not at all familiar with daybeds, and I had so many questions, she kept saying,it is OK take your time. not once was she impatient, or hurried me. and she spent at least an hour, plus I had to stop to see patients, and then she was able to come back to me and help some more.

She even waited to be sure I was able to complete the checkout.!! if I could I would have given her then stars, I hope she has a Blessed Christmas .. Thank you, Jan Archer
"


Rating 10/10
5/5
2017-12-11

Queen Serta Perfect Sleeper Hotel Signature Suite II Double Sided Pillow Top Mattress & one more mattress

"Tracey was wonderful helping me"


Rating 10/10
5/5
2017-12-11

Sales

"Best sales person of the year.Micheal M."


Rating 10/10
5/5
2017-12-11

Thanks to julie

"I felt like a valued customer since day one thanks to Julie ."


Rating 10/10
5/5
2017-12-10

helpful and informative

"experience was helpful and informative"


Rating 10/10
5/5
2017-12-10

Purchase w/aid of Kyle

"I was fortunate to have Kyle connect w/me on Chat. He answered all questions, assisted in my product review and provided links to all placement of items into the cart. I looked at another site, but the customer service and price (even though a little more) brought me back to US Mattress."


Rating 10/10
5/5
2017-12-10

Second buy.

"It's my second time to buy a mattress on US-Mattress. Great price, good quality and nice customer service. I use live chat this time, the customer service Cody responded me very quickly and he/she is very helpful to me. "


Rating 10/10
5/5
2017-12-08

Excellent customer service!!

"Cody from CHAT was extremely helpful. I will definitely refer others to your site and will definitely be back myself. Thank you again for all your help."


Rating 10/10
5/5
2017-12-07

Good shopping experience

"Kyle was very helpful. Of course, I only just ordered. Delivery, set-up, and comfort have yet to be determined."


Rating 10/10
5/5
2017-12-07

Kyle is awesome!

"very informative, great recommendations, and a joy to chat with"


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