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Mack came through!
"Purchased a Samsung Galaxy Note Pro 12.2 with a Diamond Plan Warranty in 2014. Sent my tablet in for warranty repair, unfortunately due to a defective main board, experienced the issue again. Interacted with Mack, with just a few months remaining on my warranty, they replaced my tablet from the factory which included a 90 day warranty through Samsung. This allowed me the opportunity to warranty shop, but the level a customer service I received from Mack was exceptional and therefore purchased another 3 year warranty! Thank you Mack, for your exceptional customer service, especially Lauren, Eric, and Andrew."
The worst ripoff
"I bought a 7 year warranty, I need my lens worked on. they said I need a 90 day manufaturer warranty...I asked what's the point of gettign mack if I need to show other warranty. The lens came from a seller which didn't offer this warranty so I used mack...."
Mack and Sony were terrific
"During the 5 week break from pho school, I sent my camera through Mack to Sony for repair as I broke it when I fell. They fixed it after I waited about a month, which was expected. It was returned stuck in program mode. Unbelievable, but the remedy was even MORE unbelievable. Instead of taking two to three weeks in transit and repair, it will be back in less than a week because Mack expedited it and so did Sony. They didn't have to do that, and I cannot recommend either of these companies enough.I will say that customer service was Sony was confusing. If you have Mack, just go through them. "
Don't use them for televisions
"I read a lot of positive reviews for camera warranties, so kudos to them for that.Do not get a television warranty with them. It's a waste of money, they will try to get out of servicing it, and throw the responsibility on you for finding someone to fix it.I live in the metro area of one of the biggest cities in the south, and they said they could not find someone to send to my home for my 64" plasma. They expected me to ship, or transport it, at my cost. Absolutely ridiculous. They should take "worldwide" out of their name."
"nice service & exlent job thet did...."
"I brought in a failing Samsung TV. They explained the procedures for repair, gave free estimate and consulted me for authorization. They explained what went wrong with the TV and the repairs made. They were very riendly and helpful, even to carrying the TV to my car."
"The technician who serviced my TV was very professional, knowledgeable and efficient! He explained Mack's warranty business and how they represent their clients. I appreciated that. "
"Very timely, professional and did an excellent job!!"
"I dropped off my NikonD5000 for a problem with my lens.Most of the times and most of the stores tell you a turn around time of 1-2 weeks..... I dropped my camera off and picked it up in less than a week. The staff was not pushy like the typical sales people are. They allowed me to browse and only came when I needed the help. They also talked me away from a lens that was more expensive and explained about a less expensive and more suitable lens for what I needed. Im not one to give reviews but these guys knew their stuff and I would recommend them to anyone with a camera.....thumbs up to Mack Camera."
"great service ! The people were very nice and helpful both in the store and when they came to my house to service my TV . "
"Great service. Fixed my DVR without a problem."
"I am very impressed with Mack's warranty service. The DLP chip on my T.V. started to go bad, leaving little white dots on the screen. They had my T.V. working again less than a week after calling them. It took Louis about 20 minutes to swap the chips. He was extremely professional and polite. I'm very happy I purchased this warranty and very pleased with how quick and efficiently Mack serviced the problem."
"I brought my Samsung 26" TV to Mack Camera in Springfield ,NJ.They checked out the unit for Mod. & Ser. and gave me a Reciept. When I Arrived home about 20 min. later I receiver a call from them saying that the TV was repaired. Now Thats Service. Thanks, Jim Kling"
"I was very impressed with the service I received from Mack Camera Repair, they were very quick to respond to my request for our T.V. The repairman Louis was very professional, courteous and diagnosed the problem quickly. When he told me that he would have to order a part and he assured me that it would only take a few days I was skeptical. He was right, the part came in and the repair was made within 4 days! Very satisfied customer!"
"I purchased a Nikon camera that needed constant repairs. Mack Camera was always timely in their repairs and always kept me up to date with the status of the repair."