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Stores > MacMall
  • MacMall MacMall Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      90508
    •  
    • BUSINESS HOURS
      24 hours, 7 days a week
      GENERAL PHONE
      800-MACMALL
      FAX
      n/a
    • SUPPORT EMAIL
      CustomerService@MacMall.com
      SUPPORT PHONE
      888-363-6255

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • option not available Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.63/10 8.63/10
    Chance of future purchase: Rating 8.73/10 8.73/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 8.38/10 8.38/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review MacMall by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-11-15

"I used to work with Rudy de la Cruz. He was great but I havent been able to reach him recently. He may not be there any more."


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Verified Customer
Rating 10/10
5/5
2017-11-14

Good

"Friendly customer service"


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Verified Customer
Rating 10/10
5/5
2017-11-14

"Good eveything is easy and simple!"


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Verified Customer
Rating 10/10
5/5
2017-11-14

"Great Site, easy transactions"


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Verified Customer
Rating 10/10
5/5
2017-11-14

New Mac purchase

"I liked the convenience of shopping from my office, not having to wait for my turn at the Apple store. It seems that the prices are pretty much the same either way; however, this way of purchasing will either turn me into a MacMall regular customer or not. I will know after I open the box and begin the process of ginning up my new MacBook Pro. If, for any reason, my new equipment has a fault or issue, I won't be back. Hoping for the best!!"


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Verified Customer
Rating 10/10
5/5
2017-11-13

Good job, MacMall

"Order went smoothly. Chat too long a delay for a response and gave up."


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Verified Customer
Rating 2/10
1/5
2017-11-12

100$ Color Downgrade Disappears in Cart Kinda Shady

"When I customized my order on the site this week, it was giving me a 100$ discount for my preferred Space Gray finish. When I try to put it into the cart, it switches to Silver, and drops the discount OR takes me to the home page again and again. Talked to CS and they were great this past week. Told me to call in when I was going to buy the item and they would key in the discount. SO I call in to get them to key it in, because it is still not fixed this weekend, and the CS Agent tells me they can't do it. Says I can either pay the same price and lose the 100$ discount for the Space Gray option, or buy the Silver at the full discount. Kinda shady. I used to love this company"

Rep reply posted Nov-13-2017

A rep from MacMall, RonaldoSL, has responded

“Hi,

Thank you for taking time to speak to us about your concern.
We deeply appreciate the input and you can be sure that we will use this to better our service.

Thanks.

Macmall customer Care”


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Verified Customer
Rating 4/10
2/5
2017-11-12

Paypal link failed during processing

"I tried using my paypal account to make a purchase. It failed during the payment processing.
I'm using FIrefox browser 56.0.2 on a Mac with system 10.12.6.
So i used my credit card to make the purchase.
"


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Verified Customer
Rating 10/10
5/5
2017-11-11

Amazing company love to order from here

"Great prices, fast shipping no hassle experience accepts amazon pay"


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Verified Customer
Rating 10/10
5/5
2017-11-11

"Fast, friendly, helpful. Hopefully if I have any problems, they will be more than willing to help."


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Verified Customer
Rating 6/10
3/5
2017-11-11

Pay problem

"Problem with processing payment. Took multiple tries and methods of payment before order went through."


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Verified Customer
Rating 8/10
4/5
2017-11-09

Good prices, relatively easy

"Saved money not buying directly from Apple."


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Verified Customer
Rating 10/10
5/5
2017-11-09

"Quick and painless. Thanks!"


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Verified Customer
Rating 10/10
5/5
2017-11-09

Catchy Review

"I've always used MacMall! "


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Verified Customer
Rating 8/10
4/5
2017-11-09

"Took a while since i now live overseas, despite having an account with you."


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MacMall participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,466 merchant members.