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Stores > Lens.com
  • Lens.com Lens.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      63353
    •  
    • BUSINESS HOURS
      Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
      GENERAL PHONE
      1-800 LENS.COM (536-7266)
      FAX
      1-573-754-5200
    • SUPPORT EMAIL
      Service@Lens.com
      SUPPORT PHONE
      1-800 LENS.COM (536-7266)

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.33/10 9.33/10
    Chance of future purchase: Rating 9.29/10 9.29/10
    Shipping & packaging: Rating 9.01/10 9.01/10
    Customer service: Rating 8.49/10 8.49/10
    Return/Replacement policy: Rating 8.06/10 8.06/10
Voice your opinion! Review Lens.com by clicking a star below.
Rating 10/10
5/5
2018-02-07

Excellent customer service!!!

"I moved and realized I sent my re-order to my old address. I was caught up in life and realized my error when I was down to two days worth of contacts (eek). Not only did I not have contacts but it was also an expensive error on my part! I called customer service and they resent my order to me free of charge two days! I will only use them from now on!! "


Rating 2/10
1/5
2018-02-07

Fully Satisfied Ten Minutes Ago - Now I'm Never Going Back - Buyer Beware

"Just the facts:

My prior experience with Lens.com was fine. I returned to make another purchase and placed two items in my cart. The price was 95.**/box after rebate. Prior to checking out I searched the item on Google Shopping (on a new tab) to make sure that the price was reasonable. On Google, five merchants were offering the product for less with the lowest price being 63.88. I was surprised to see that the vendor offering the second to lowest price was Lens.com at 63.93 per box! I clicked on the link and was brought to an identical page at Lens.com to the one on my other tab, however, this page offered the 30-some percent lower price. When I added the lower-priced version to my cart, right before my eyes, the price for the identical items still sitting in my cart from before dropped to match the lower price. In other words, Lens.com was about to rob me of over 60.00 and would have had I not checked Google. What a lovely way to treat returning - and now former - customers.
"


Rating 2/10
1/5
2017-12-02

False Advertising E-mails

"I received a simple email that stated there was a $60 for Air Optix Night and day Contacts so I clicked the “reorder now” tab RIGHT UNDER THE ADVERTISEMENT on that email which brought me to their order page on their website. 2 boxes were automatically put in my shopping cart so I ordered them, assuming that if it’s going to choose the number of boxes for me I must have to order more than just 1 box. NOWHERE in the email or the order screen does it say there is a minimum of FOUR boxes have to be ordered to get the rebate. They now have refused the rebate. If I could post pictures on here I would. I got screwed. Don’t fall for their bullshit e-mail promos as there is fine print that’s not actually there! "


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Verified Customer
Rating 10/10
5/5
2017-11-27

Great Experience with Lens.com

"Great Price. Received lenses very quickly. Better experience that the optical shop I got my last set of lenses from."


Rating 2/10
1/5
2017-11-26

Never using them again

"They do not stock contacts for astigmatism so you get put on back order right from the start. I have been waiting for over a month with no offers to help from lens.com"


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Verified Customer
Rating 8/10
4/5
2017-11-23

Good timing

"Contacts arrived sooner than expected."


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Verified Customer
Rating 10/10
5/5
2017-11-18

Happy eyes

"Easy and inexpensive which is my favorite part."


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Verified Customer
Rating 10/10
5/5
2017-11-17

Fast accurate service

"Arrived sooner than expected."


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Verified Customer
Rating 10/10
5/5
2017-11-17

Easy to order

"We've ordered my daughters contacts from Lens.com several times. She's never had any issues with them and they have been very easy to work with. We will order from them again. "


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Verified Customer
Rating 10/10
5/5
2017-11-17

Awesome!

"Ordered on my phone, through the mobile site - pricing was the lowest I've seen. I knew the specs for my lenses, but didn't have my Rx handy; they contacted my Dr. to confirm. Delivery wasn't super fast, but on time. I will definitely use them again next time I need to refill!"


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Verified Customer
Rating 10/10
5/5
2017-11-17

Great customer service when I had to return some contacts.

"A+ customer service! I had to call in for a return and was treated like I matter!"


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Verified Customer
Rating 10/10
5/5
2017-11-16

Great price!

"I was able to order the contacts that I needed at a great price!
"


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Verified Customer
Rating 8/10
4/5
2017-11-16

good

"arrived sooner then expected"


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Verified Customer
Rating 10/10
5/5
2017-11-16

Great

"Very easy to order and fast delivery. Very affordable and pleased with my contact. Well definitely recommend Lens.com to others. Thanks!"


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Verified Customer
Rating 10/10
5/5
2017-11-16

Well done Lens.com

"Order came just as ordered and with fast delivery."


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