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Review History & Profile

Product & services pricing 8.50/10
Chance of future purchase: 8.39/10
Shipping & packaging: 9.38/10
Customer service: 8.39/10
Return/Replacement policy: 8.50/10
Click a star to Write a Review!
5/5
2018-07-10

Superb Service

"This is not the first time I have dealt with this vendor. I have ordered small items such as one key for a replacement on a keyboard to replacement keyboards for laptops. Their products always meet or exceed OEM specifications. They recently sent me a keyboard that had a defective backspace key. It was the first time I received an item that had a flaw. I emailed them and they immediately sent another keyboard out so that I could get the laptop back to the client on the agreed date.

Superb Service!!!!
"

Helpful Cool

5/5
2018-07-05

Great service! Dont hesitate, just place order if you need a key.

"Excellent and fast service. Low sendcosts (from usa to the netherlands), and verry fast. It took about 1 week.
When the ordered key wasnt in stock, i got an email with several options. Great service!
"

Helpful Cool

5/5
2018-07-02

Lucky to find Laptopkey!

"My wife dropped a can of fizzy drink on her Acer laptop and two keys with the hinges broke of.
After much searching on the Internet, Ebay etc., I almost gave up hope and then I came across Laptopkey.com and after some browsing, they had what I needed.
Although they are based in the USA and I live in The Netherlands the postage was very reasonable en the shipping time was less than 10 days!
The keys and hinges fit like a glove and are exactly the same as the originals.

Many thanks and I will certainly find you again when the need arrises.

Pete Wolters - The Netherlands
"

Helpful Cool

5/5
2018-06-23

excellent service

"I ordered the wrong keys but Laptopkey helped to choose the right keys and sent me the replacement for free and they did allowed me to keep the wrong ones. I am pleased and appreciative for this excellent service."

Helpful Cool

5/5
2018-06-20

Speed and efficiency...

"I received my order this morning and replaced the missing key.
Thank you very much for your efficiency and your speed !
"

Helpful Cool

5/5
2018-06-11

Personalized service

"They responded quickly with information on the part I needed and the price was quite reasonable. I was able to fix my computer easily and without paying for outside help. Their customer service was terrific. I would definitely use them again."

Helpful Cool

5/5
2018-06-08

Fixed it myself, easily!

"The Mrs' laptop had several characters that weren't working. Researching the company's website made me feel I could replace the keyboard based on the video they had. Also the price made me feel comfortable.
When ordering through, I came up with two possible keyboards. No problem, contacted customer support, who figured out which one I needed, and made it easy to order. The keyboard came in just a four days and took literally 10 minutes from opening the box to having the computer up and running. Very impressed from the website, to customer support including the videos. Thank you for helping me out
"

Helpful Cool

5/5
2018-06-03

Challenging hinges

"I ordered several keys for my wife's HP Spectre laptop. These arrived on time. Unfortunately, even though the keys were the same the hinges were different. The Laptopkey.com colleagues were exceptionally supportive (and patient!) in helping me find the right ones and they replaced the original order very quickly. This is despite the UK/US time difference and postage delay. The keys were shipped promptly, and arrived in the UK in a week on both occasions and the on line fitting guides were brilliant.

Throughout the customer service was excellent and if I need new keys for another lap top I know where to go.
"

Helpful Cool

2/5
2018-05-02

Slow service

"Took 2 business days to inform me my key order was not in stock."

Helpful Cool

5/5
2018-04-17

LAPTOPKEY.com = Honesty and Guarantee.

"I want to make a public recognition of the excellent service provided by LAPTOKEY staff and recommend 100% to the company as a generator of trust for the international user, they were always open to communication to solve any problem. The parts I requested were received without problems, thanks for all your attention."

Helpful Cool

5/5
2018-04-16

Excellent service

"After our IT dept had told me I needed to replace my entire laptop keyboard because of the broken down-arrow key, I searched online and found laptopkey.com. I was unsure if it was legit but the price was not high so I have it a shot. That was a great decision! Now I have all the keys on my laptop working again. In fact the first shipment never made it, and when I contacted them they promptly resent the key I had ordered. The videos and instructions were very helpful, both for figuring out exactly what I need and for installing it; this is not a task I could have accomplished without guidance. Thank you, laptopkey.com!"

Helpful Cool

5/5
2018-04-13

From USA to Argentina in a couple of days

"I asked for a key that my parrot broke a couple weeks ago. The first shipment didn't arrive, but I'm used to that in international deliveries. I contacted them and they immediately sent me a second key, which arrived in a matter of 4 days! And it fit perfectly in my keyboard. I would definitely buy from them again. "

Helpful Cool

5/5
2018-04-09

Super

"As a "non-techie" even I was able to figure out through your helpful website which specific key I needed, then when ordered it was PROMPT & ACCURATE - great experience.
Mark Cain
"

Helpful Cool

5/5
2018-04-06

Great Service

"We needed to replace the keyboard on our Acer Aspire and wanted to find a supplier of OEM parts. Laptopkey.com gave us what we needed promptly and courteously. "

Helpful Cool

5/5
2018-03-27

I'm very happy to found them

"
I am very happy to have found this company and bought the key of my laptop. Apple Store and another store wanted to charge me $ 700.00 to fix it and they wanted to change the entire keyboard. For less than $ 10.0 with the shipment I have fixed my laptop. I want a lot of people to know that they exist. I had a very bad experience with Apple Store. Thank you, I would like to give you 10 star
"

Helpful Cool

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