Great transaction & service, wrong item!
"A+ experience using the website, finding the item, placing the order, and receiving the item in record time.The down-side? The item delivered was not the item advertised and ordered due to mis-identification and labeling of the item when KEH originally got it.The silver lining? Called KEH, and Sean made the return and refund process quick, easy, and relatively painless.I ended up without the item I wanted, but KEH followed up with customer service that truly was a pleasure to deal with. I'd (try to) buy from them again any time!"
"Camera looked great, fast shipping, packaged well. Only thing is I was expecting a neck strap with it. The original box would have been fine but that's a far reach. Only reason I state that is because B&H shipped the exact camera with a neck strap and the original box and I paid the same exact same price. Other than that everything looked good."
"The camera arrived on time and in excellent condition.I recommend this company to all."
Not as described
"Received a camera that was not as described. Showing signs of fungus or dirt on the sensor when shooting at F5.6 and above."
Camera was in great shape!
"The camera came in the condition that was advertised no complaints. "
happy with KEH
"This lens was rated BG, or bargain level price, indicating 70-79 percent quality. It actually is very good, with no blemishes, dust, or dents, so I consider it near excellent quality. For the money, I consider it an excellent deal. "
"The box arrived crushed. Whoever packed our equipment looked like they practically just threw it in an empty box. Everything looked like it was left just to bounce around. I could not believe how badly a company that specializes in shipping camera equipment packaged this box. I have no idea how the equipment seemily arrived unharmed. We will see when we start to use it. "
Excellent price, value and ratings! But...
"As usual, KEH provides an excellent product, price, service, and value for that price. I can always trust the ratings system. The only reason I'm not giving 5 stars is because of the use of FedEx Ground as the shipper. This is the second time FedEx has provided a less than satisfactory level of reliability. In this case, a lens that was shipped on the 6th, arrived in my area on the 8th, wasn't to be delivered until the 11th, then inexplicably delayed until the 13th (with the tracking still showing "Pending" after 8:00 in the evening). This instance isn't KEH's fault, but over and above a certain price (which KEH already does), free shipping options other than FedEx should be offered."
KEH exaggerates the condition of used cameras it sells
"I have bought several products from them. The sell OK stuff, and the prices are decent, but they rate things as excellent or excellent+ when they are merely good or very good. For example, I bought a Nikon D300 body they rated excellent. It is good to very good (at best). The letters are worn off some of the be buttons, there is a scuff on the the bottom, and the viewfinder has a lot of spots in it (dust, fungus? I don't know)."
Camera looks and works great. Only issue is that camera was Excellent Plus, but Rubber Eyecup was missing and not included.
"Camera looks and works great. Only issue is that camera was Excellent Plus, but Rubber Eyecup was missing and not included."
great value, customer service and speedy shipping.
"great experience... good price, easy transaction. A+"
Nikon F3 (BGN)
"Arrived described & promptly!"
Quick and accurate
"This was my first time shopping with KEH and I couldn’t be happier with the ease and quality of their website and also how quickly I received my items. "
Was sent the wrong item
"Was sent the wrong item and I reached out to customer service. It’s been almost a week and I have not heard back. Disappointed 1st time buyer. "
"Fast Shipping excelent gear and perfect conditions. "
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