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Stores > JustFab
  • JustFab
    • ADDRESS
      2301 Rosecrans Avenue
      El Segundo, CA US
      90245
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.91/10 7.91/10
    Chance of future purchase: Rating 7.69/10 7.69/10
    Shipping & packaging: Rating 7.75/10 7.75/10
    Customer service: Rating 7.60/10 7.60/10
    Return/Replacement policy: Rating 7.36/10 7.36/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 6/10
3/5
2018-01-16

It’s alright

"I can’t give it 5 stars because the shoes I like are always out of stock. They do have a lot of selection to choose from. I don’t like that they automatically charge your card if you don’t skip the month. "

Rep reply posted Jan-16-2018

A rep from JustFab, Ivy T., has responded

“Hello Vannesa,

We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Love it !!

"The transaction was quick and easy and i love the product !!"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Dee,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Great Shopping

"Browse, buy & style advice all from home. Love it!"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Amber,

We strive to provide all of our members with excellent service! Thanks for the amazing review!

XO,

Daniel


No Avatar

Verified Customer
Rating 6/10
3/5
2018-01-16

Customer service lacking!

"I contacted customer service to get some information on the new vip membership and the customer service representative was very short with me and it took 15 mins for her to finally tell me that my credit would not apply unless I had 10 dollars or more in my cart. I wish she would have told me that in the beginning. Also she really didn't answer any of my questions and she exited out of the chat before I was done typing. I ordered my free shoes but im pretty sure im going to cancel afterwards because I dont like rude customer service. "

Rep reply posted Jan-16-2018

A rep from JustFab, Ivy T., has responded

“Hello Danellia,

When our members are unhappy, we’re unhappy... Let us make it up to you! representative from our member service team will contact you shortly to assist you.

Best,
Ivy”


No Avatar

Verified Customer
Rating 8/10
4/5
2018-01-16

Very good

"I like how they had the size I wanted and the style"

Rep reply posted Jan-16-2018

A rep from JustFab, Daniel.M, has responded

“Hello Regina,

We are happy your items are a perfect fit! Hope you have a fabulous day! We are glad you are enjoying our products! We are sure you look fabulous!

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Great price

"This is my second order and I am hoping that this next set will be more comfortable.

"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Rhonda,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Glad to find someone who is redeeming online sales!

"Prompt customer service; chat and phone lines with helpful people at the other end. More online firms should take a page from JustFab's book!"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello China,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Easy to use site

"First time user.. was a breeze to navigate."

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Brad,

We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We are glad you are enjoying our website! We love hearing from fabulous members like you!

XO,

Daniel


HannahLewis's Avatar

Verified Customer
Rating 4/10
2/5
2018-01-16

Bad quality, decent prices

"I’m glad they offer discounts for first time sign up because the items quality is hardly worth the discounted price!"

Rep reply posted Jan-16-2018

A rep from JustFab, Ivy T., has responded

“Hello Hannah,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.

Best,
Ivy”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Review

"Great experience nice shoes"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Erica,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!

XO,

Daniel


No Avatar

Verified Customer
Rating 4/10
2/5
2018-01-16

Not great

"If I let them charge me the monthly fee of 39.95 I have a credit with their company. I can't use that credit on anything that is on sale or clearance. You can't use your credit with a lot of the sales going on. I don't care for that.

Tammy
"

Rep reply posted Jan-16-2018

A rep from JustFab, Ivy T., has responded

“Hello Tamera,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy”


No Avatar

Verified Customer
Rating 8/10
4/5
2018-01-16

Something for Everyone

"Great selection. I can always find something amongst the numerous styles that I like."

Rep reply posted Jan-16-2018

A rep from JustFab, Daniel.M, has responded

“Hello Montoiya,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Fabulous!!!

"Very easy to business with. Excellent customer service."

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Odette,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

XO,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

great

"love vip deals! Totally satisfied"

Rep reply posted Jan-17-2018

A rep from JustFab, Daniel.M, has responded

“Hello Vanessa,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

XO,

Daniel


No Avatar

Verified Customer
Rating 2/10
1/5
2018-01-16

Not impressed!!

"I have purchased 4 pairs of boots. Only received 3 pair so far. If shipping them back wasn't such a hassle I would return them. They are made poorly & uncomfortable! I read reviews & adjusted size accordingly. Not impressed, if I keep my membership it's gonna be for clothes...unless those are crappy made too then I'm cancelling. Just not worth it!!"

Rep reply posted Jan-16-2018

A rep from JustFab, Ivy T., has responded

“Hello Jennifer,

I'm really sorry your order was not what you expected. This is not how we do business in JustFab. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy”


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