justfab.com
Shoes
185,293 reviews
7.65 / 10
  • ADDRESS
    2301 Rosecrans Avenue
    El Segundo, CA US
    90245
  •  
  • BUSINESS HOURS
    Available 24 hours, 7 days a week
    GENERAL PHONE
    1-866-337-0906
    FAX
    N/A
  •  
  • SUPPORT EMAIL
    Member Services
    SUPPORT PHONE
    http://www.justfab.com/fa

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 7.77/10
Chance of future purchase: 7.69/10
Shipping & packaging: 8.13/10
Customer service: 7.77/10
Return/Replacement policy: 7.62/10
Click a star to Write a Review!
5/5
2018-07-17

MCook review

"Shipping is always done in a timely manner. GREAT COMPANY!"

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Maria,

We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!

XO,

Kim


5/5
2018-07-17

Love

"Best place to shop from I love the stuff it has everything."

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Manal,

Thank you! We love offering our members a vast array of styles and designs they will enjoy!

Take care,

Kim”


5/5
2018-07-16

Good deal

"I had store credit so I paid 4.95 or maybe 0.00 dollars for the new puma leggings so I’m super exited "

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Mckenzie,

We strive to provide all of our members with excellent service! Thanks for the amazing review!

Lots of love,

Kim


5/5
2018-07-16

I LOVE JustFab!

"I could rave about JustFab for days! I love the quality of their clothes and shoes, especially for the price. The fit is always excellent; their shoes tend to run just a tiny bit big, but I love it! I think it makes the heels a lot more comfortable than other brands. I highly recommend checking them out!!"

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Alicia,

I want to thank you for the kind words you said about JustFab. We aim to provide the best services for every member! Your thoughts are important to us, Thank you so much for your recommendation! We genuinely appreciate it.

Many thanks,

Kim”


1/5
2018-07-16

This website is a big catfish but the customer support I used to get out of it was great...so is that worth anything?

"I beleved I got catfished into this site because as soon as you sign up you have an hour to buy something for really cheap. I did that, not knowing I had just signed up to a monthly payment for just being signed up (even if I didnt buy anything). I mean...nobody ever reads the fine print and you guys probably get a lot of people that way. I was just lucky to figure it out soon enough to not have wasted my money. I got a hold of the company on facebook messager and canceled my order and account. I feel like the customer support is the ONLY good thing out of this. You should make it clear when someone signs up that they are signing up for a monthly payment. Dont put it in the fine print. Put it in HUGE letters at the top of the page. You problebly wont cause then you wouldnt make as much crooked money but thats on you."

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Abigail,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


5/5
2018-07-16

Great Shopping

"Great way to shop. No hassle with other shoppers, immediate gradification, a feeling of getting good quality products and then actually seeing the good quality when the delivery is completed. Great experience. "

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Becky,

We are glad that you are having a great online shopping experience! We love hearing from fabulous members like you!

Cheers,

Kim”


5/5
2018-07-16

Shoe Lover

"I love ordering from JustFab. The shoes are cute and stylish. I get lots of compliments on all of my JustFab shoes."

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Daniel.M from JustFab has responded
Posted Jul-16-2018

“Hello Kerry,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!

XO,

Daniel


5/5
2018-07-16

JustFab

"Overall experience is always great! It’s easy to navigate site and customer service reps are A-1! "

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Daniel.M from JustFab has responded
Posted Jul-16-2018

“Hello Shannon,

We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We are glad you are enjoying our website! We love hearing from fabulous members like you!

XO,

Daniel


5/5
2018-07-16

Exceptional

"Great service always. Great quality. Keep up the great work. "

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Daniel.M from JustFab has responded
Posted Jul-16-2018

“Hello Nonhlanhla,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

XO,

Daniel


2/5
2018-07-16

Returned dress

"JustFab has informed me that they would reserve a larger size of dress until my exchange arrived. When I call to verify if the exchange arrived, JustFab informs me that my size is no longer available for an exchange. "

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Daniel.M from JustFab has responded
Posted Jul-16-2018

“Hello Brenda,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel


5/5
2018-07-16

Just fab is fab

"I was looking for a pair of blocked heels and it was the first thing that popped up I’m so happy they up with the trends "

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Daniel.M from JustFab has responded
Posted Jul-16-2018

“Hello Brittany,

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

XO,

Daniel


1/5
2018-07-16

I had to make 4 calls unprofessional people

"I was asking to get a confirmation on my magazine subscription
But 3 of the people customer service couldn’t help me
So unprofessional
They were so lazy to look f ny information
We buy ur products the people
They should be train to help the people
"

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Daniel.M from JustFab has responded
Posted Jul-16-2018

“Hello Tayde,

We truly apologize about your experience! Your feedback is important, and we would like to make things right. Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel


5/5
2018-07-16

Extremely Satisfied!

"Shopping JustFab is always fabulous. I love the variety in styles as well as the looks that they recommend. I am extremely satisfied whenever I shop JustFab."

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Daniel.M from JustFab has responded
Posted Jul-16-2018

“Hello Karen,

We strive to provide all of our members with excellent service! Thanks for the amazing review!

XO,

Daniel


2/5
2018-07-16

Membership

"I wish there was a way to place an order without having to have a membership and it was still at the sale price. I don't want to have to pay a membership fee to get a lower price on an item that I want."

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Daniel.M from JustFab has responded
Posted Jul-16-2018

“Hello Micaela,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of our Member Services will contact you shortly to assist you.

Best,

Daniel


5/5
2018-07-16

Shoe shopping

"I saved a lot of money by bring a member"

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Daniel.M from JustFab has responded
Posted Jul-16-2018

“Hello Eva,

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

XO,

Daniel


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