Product & services pricing | 7.97/10 | |
Chance of future purchase: | 7.8/10 | |
Shipping & packaging: | 8.01/10 | |
Customer service: | 7.71/10 | |
Return/Replacement policy: | 7.54/10 |
So so
"It was very confusing to purchase merchandise according to the credits. It said I had 3 credits but I still had to pay some. It wasn't that easy."
"The first time I order from Justfab it was great. Every item was nice and fit well. Then, I was charged a VIP fee. Then, I called and told them to cancel my membership because I can't afford that every month. So, they did and said I had a credit and I could use it. I, order one item that came to $29. 37 and they charged my credit card again, instead of using my Justfab credit. I was pissed and called them, for them to say it will take 5 to 7 business to reverse the charge. Therefore, I will not use them again. "
They kept my money
"I had a $39.00 credit. I didnt use it for a while and one day it was just gone. When I inquired where it went the told me they never billed me for the month, but they did. My issue was not addressed . If this is how they do business they must need to take my money to keep going and I need to take my business elsewhere. "
“Hello Vickie,
We would like to thank you for your feedback as it will help us provide better services. It is our company's aim to satisfy our customers. We would like to regain your trust and hope to serve you again in the future. if you ever need anything, We're available 24/7 by phone, email and Live Chat.
Best,
Kim”
Lost?
"It’s been several days since I placed my order. I have not gotten a confirmation email on my items. I’m going to be super sad if they don’t come in on the dates they said they would! "
“Hello Logan,
We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction, so a member of member services will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Kim
”
Best store to buy handbags
"I am in love with all your products. Especially your bags. They are to die for. "
Love JustFab
"Shopping with JustFab is fun and exciting. They are always providing new styles to chose from and give you outfit suggestions. Absolutely love JustFab!"
Fantastic
"Got exactly what I wanted "