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Stores > JustFab
  • JustFab
    • ADDRESS
      2301 Rosecrans Avenue
      El Segundo, CA US
      90245
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.82/10 7.82/10
    Chance of future purchase: Rating 7.66/10 7.66/10
    Shipping & packaging: Rating 7.74/10 7.74/10
    Customer service: Rating 7.66/10 7.66/10
    Return/Replacement policy: Rating 7.36/10 7.36/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 2/10
1/5
2017-11-19

sucked

"I tried to cancel and i was always pressured to stay on and skip a month. but every month i was billed the 39.99 anyway! I couldnt understand the person who answered the phone. 'Cancel anytime' is bullshit!!! they pressure you and wont let you cancel. shoes didnt fit....returns were not credited back to my bank account. The web site was very hard to find the section to skip the month. or to find a phone number to call!!!"


No Avatar

Verified Customer
Rating 6/10
3/5
2017-11-19

Credit

"I was very disappointed to find I could not use my credit with the promotions. Makes no sense to save your credits now that the regulations penalize you for using them. Don't think I will recommend after this. "

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Gina,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Kim


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

Good

"It was satisfactory. Thank you for being so easy to use."

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Jo,

Amazing! We sincerely appreciate it and we're always happy to hear that our members are happy.We appreciate you taking your time to write a positive review about our products and services. Hope you have a wonderful day!

Cheers,

Kim”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-11-19

Where's my order?

"Almost 2 weeks... still waiting..."

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Karla,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member services will email you within 48 hours.

Best,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

Harlem Girl

"It wonderful shopping with you!"

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Edith,

Great feedback! We sincerely appreciate it and we're always in deep joy to hear that our members are happy.Hope you have an awesome day!

Many thanks,

Kim


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

So far so good

"Have not received order, but am anxious to see quality. Hope i can keep up with the vip rules"

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Mary,

I want to thank you for the kind words you said about JustFab. We aim to provide the best services for every member! Your thoughts are important to us, but we're especially pleased when the feedback is positive. You have a wonderful day!

Stay Awesome,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

Magnificent

"Everything I expected. Nothing less."

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Chadwick,

Spectacular! It's great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

Stay Awesome,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-18

Excellent

"The ordering was made easy and the shipping was super fast! Cute boots for the price I paid and the sole of the boots aren't plastic but rubber. AMAZING!"

Rep reply posted Nov-20-2017

A rep from JustFab, Rae.T, has responded

“Hello Stephanie,

Thank you for your awesome review. We're happy to hear that you're satisfied with our service and you're happy with your purchase. Hope you have a Fabulous day!

Love,
Rae


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-18

Fabulous

"Great product and fast shipping"

Rep reply posted Nov-20-2017

A rep from JustFab, Rae.T, has responded

“Hello Maleena,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

Cheers,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-18

Love justfab

"I have been getting my boots from justfab for sometime now and I will continue to use the site.. I definitely recommend it to my friends and family ... always fast on delivery "

Rep reply posted Nov-20-2017

A rep from JustFab, Rae.T, has responded

“Hello Tracy,

Thank you for your awesome review. We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Hope you have a Fabulous day!

Love,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-18

Awesome

"Everything was great. No problems"

Rep reply posted Nov-20-2017

A rep from JustFab, Rae.T, has responded

“Hello Sonja,

Thank you for your awesome review. We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

XOXO,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-18

Just FABulous .

"Great product. Perfect fit. Comfy cozy soft. "

Rep reply posted Nov-20-2017

A rep from JustFab, Rae.T, has responded

“Hello Pimala,

Awesome! Thank you for your review. We're happy to hear that everything fits well and you're happy with your purchase. Hope you have a Fabulous day!

Stay Awesome,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-18

Fast and Fab

"Looked at the wonderful boot on sale and found the perfect pair for my busy life. On my feet all day and need style and comfort. The order was sent super fast and look how great they look! Thank !!"

Rep reply posted Nov-20-2017

A rep from JustFab, Rae.T, has responded

“Hello Michelle,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

XoXo,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-11-18

Horrible

"I placed an order after signing up. I was charged but never received a confirmation email "

Rep reply posted Nov-20-2017

A rep from JustFab, Daniel.M, has responded

“Hello Shay,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-18

Great

"It was an easy process! Loved it!"

Rep reply posted Nov-20-2017

A rep from JustFab, Rae.T, has responded

“Hello Breanna,

Thank you for your awesome feedback. We're happy to hear that you're satisfied with our service. Hope you have a Fabulous day!

Lots of love,
Rae


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