Shoes
183,217 reviews
7.73 / 10
  • ADDRESS
    2301 Rosecrans Avenue
    El Segundo, CA US
    90245
  •  
  • BUSINESS HOURS
    Available 24 hours, 7 days a week
    GENERAL PHONE
    1-866-337-0906
    FAX
    N/A
  •  
  • SUPPORT EMAIL
    Member Services
    SUPPORT PHONE
    http://www.justfab.com/fa

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 7.97/10
Chance of future purchase: 7.8/10
Shipping & packaging: 8/10
Customer service: 7.7/10
Return/Replacement policy: 7.54/10
Click a star to Write a Review!
4/5
2018-04-17

Fun selection

"Great fun selection, always fast shipping & the product quality is always great! "

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Kelli,

Excellent! We sincerely appreciate it and we're always happy to hear that our members are happy with the styles and quality of our products. We love being able to provide a positive experience for members like you. We admire you taking the time to write a review! Hope you have a Fabulous day!

Lots of love,

Kim”


4/5
2018-04-17

High five for Justfabs

"Love this site!! I’m so addicted to it, can’t leave without getting anything. The best part is always get all my stuff on time and with no complaints what so ever!! "

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Esmeralda,

Perfect! Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! Hope you have a joyful day!

Lots of love,

Kim


3/5
2018-04-17

VIP is a pain in the butt

"I was very excited to see the shoes I bought that's a great price I got but I don't think you have to become a VIP member to get that price"

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Joanne,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we'd like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.

Best,

Kim”


4/5
2018-04-17

Love Just Fab!!!

"I have been happy with all my shoes from Just Fab, except one pair was a little wide and I can't wear them."

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Anne,

We love you too! We love being able to provide a positive experience for members like you.

Stay Awesome,

Kim


5/5
2018-04-17

Very good

"Exelente tienda recomendada "

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hola Kenia,

¡Espectacular! Nos complace saber que está satisfecho con los productos y servicios que brindamos. ¡Gracias por recomendar JustFab!

Mantente increíble,

Kim”


1/5
2018-04-17

Website functions poorly.

"Website is terrible, credits took 4 days to reflect. I had to call in to get them to reflect, they told me they couldn’t help me and to call back... "

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Ashley,

When our members are unhappy, we're unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Kim”


2/5
2018-04-17

I used to love them

"I have been a customer for over 10 years, but recently they made a huge mistake that made me want to cancel my membership. Needless to say, I have to wait another 3 months to get my $300 back. Not a happy customer."

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Sandy,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

Best,

Kim”


3/5
2018-04-17

Review

"The fact that you guys continue to charged the card on file every month after making 1 purchase is not laid out clearly enough, but the shoes are good quality for the price . "

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Amanda,

Thank you for writing a review and sharing your feedback! If there is anything we can do to improve or If you ever need anything,, let us know! We're available 24/7 by phone, email and Live Chat.

Best,

Kim”


2/5
2018-04-17

Options

"I would just like to have more variety in options"

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Kaela,

When our members are unhappy, we're unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Kim”


5/5
2018-04-17

Awesome

"Satisfied with both pair of shoes I ordered"

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Martha,

Perfect! Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! Hope you have a joyful day!

Lots of love,

Kim”


5/5
2018-04-17

Best Shoe Site Everrr

"I absolutely love Just Fab!! Every time I go on the site, I always find a pair of shoes I just got to have! Im even buying my bestie her first pair as a graduation gift and she's so excited, she can't make up her mind Lol!"

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Marissa,

We are glad you are enjoying our website! We love hearing from fabulous members like you!

XoXo,

Kim”


5/5
2018-04-17

Awesome

"Awesome deals! nice styles!"

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Michela,

Impressive! Thank you for taking the time to share your experience with others. We're glad you're enjoying your purchase!

Lots of love,

Kim


5/5
2018-04-17

"quick, efficient, lots of choices, easy process. "

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Wendy,

Fantastic! We sincerely appreciate it and we're always happy to hear that our members are happy. We're in deep joy to know that you love our seamless services. Hope you have a joyful day!

Many thanks,

Kim


2/5
2018-04-17

Free Returns Should be FREE

"If you have a return and you opt to receive a Refund instead of a Store Credit, Just Fab charges you a restocking fee. Not all shoes you order are going to be to your liking, especially since you can't try them on in a store and buy them, so they should expect a vast amount of returns and they should not charge a restocking fee for it."

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello KC,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member services team will be contacting you within 48 hours to assist you.

Best,

Kim”


5/5
2018-04-17

I love my jackets

"First time ordered the jackets from here. One for me and one for my best friend birthday. We absolutely love the styles. Thank you "

Helpful Cool
No Avatar
Kim.P from JustFab has responded
Posted Apr-17-2018

“Hello Chuthatip,

Wow! Confidently beautiful. Thanks for the fabulous review! We are sure you look stunning!

Lots of love,

Kim”


Share JustFab's store rating

JustFab is a Merchant Member! Learn more

JustFab is a merchant member
JustFab participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,439 merchant members.