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Stores > Joy Systems
  • Joy Systems

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.02/10 9.02/10
    Chance of future purchase: Rating 9.11/10 9.11/10
    Shipping & packaging: Rating 9.25/10 9.25/10
    Customer service: Rating 9.29/10 9.29/10
    Return/Replacement policy: Rating 8.99/10 8.99/10
Voice your opinion! Review Joy Systems by clicking a star below.
Rating 8/10

Cool Program

"I think it's neat that you reward people for writing product reviews. "

Rating 8/10

Happy with this desktop PC

"Selected this Dell Optiplex 3010 refurb to replace my Vista machine. Quick shipping, looks new, works great, fast, no issues with the desktop box or the included Windows 10. The mouse and keyboard had issues, short call to Joy and working replacements were quickly shipped."

Rating 10/10

Great desktop!!! Would purchase again!!

"Great experience with this company."

Rating 8/10

Good quality refurbisher.

" Got a few refurbished Optiplex 3010s from Joy Systems. They were very reasonably priced and worked great for office use. Company seems good overall."

Rating 10/10

HP Compaq 8000 Desktop

"I bought a HP Compaq 8000 small factory desktop computer. I works very well.
Had to contact the tech dept. they help very much and resolved my issue.

Rating 10/10

Service beyond the sale

"I purchased a Dell desktop and had some problems w the initial setup. Jorge was more than helpful. A very pleasant experience after being apprehensive about the initial purchase."

Rating 10/10

A wonderful experience from start to finish. Easy to order, incredibly fast delivery, great support afterwards...

"A wonderful experience from start to finish. Easy to order, incredibly fast delivery, great support afterwards. Would not hesitate to recommend to my friends and colleagues. Also, great value for a great product. I shopped around and other businesses could not even come close to matching the price."

Rating 6/10

I am satisfied with my computer

"It was alright. The computer is working well so far
I do not have an invoice #, but here is the serial # C2805183

Rating 8/10

Very good service

"Joy Systems is very responsive too customer questions. I would have given then a 5; however, the new product keys were not installed and instructions were unclear. Contacting Joy Systems provided a quick response and resolution. "

Rating 10/10

Excellent service

"Ordered a laptop for my son. He loves it. Shipping was fast . The present arrive right on time."

Rating 10/10

Just as promised

"Ordered a desktop computer refurbished through Walmart. Computer arrived quickly. Packaging was great, computer was exactly as described. Works great, no issues!"

Rating 10/10

Quick and quality service

"Computer was received quickly, no damage, everything works great. I would order a refurb thru Joy Systems again"

Rating 8/10

Professional handling of a problem with the product

"I ordered a "reconditioned" 2 in 1 computer to replace another in use for home and light (but critical) business support. Following its ontime arrival the keyboard malfunctioned during setup. I contacted the service people at Joy and they offered to replace it once they verified return receipt of the malfunctioning machine (5-14 days after receipt) - a schedule was highly inconvenient due to the urgent need for a functioning computer. The service rep was very helpful and we decided to try a "dyi" attempt at servicing the keyboard. When i took off the back of the machine i could see that the representation as a reconditioned machine was clearly in error. There was a lot of dust and dirt inside the case. It was clear the case had never been opened. With this information they agreed to send a replacement on FedEx verification of shipment. I received it several days later and it appears to be working properly.
Every business has issues from time to time - it can't be avoided. The difference in customer experience is not whether you had a problem or not but how the company handled that problem. This would have rated 5 stars if the company had stated upfront and followed through with a policy of overnight shipping of the replacement product. The service guy was great but his company policy ties his hands to an understandable but outdated practice. The competition does this and so should they.

Rating 10/10

Refurbished Desktop

"The system was refurbished well and all systems work properly. The Microsoft Windows license was current, and cosmetically it appear to be new. I was very pleased with the value and the quality."

Rating 10/10

Excellent refurbished notebook

"Ordered a refurbished notebook computer from them, and it was received quickly. The notebook is in excellent condition with only slight wear on the bottom. "

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