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Stores > Joss & Main
  • Joss  &  Main Joss  &  Main Elite Status
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.44/10 8.44/10
    Chance of future purchase: Rating 9.11/10 9.11/10
    Shipping & packaging: Rating 9.21/10 9.21/10
    Customer service: Rating 9.23/10 9.23/10
    Return/Replacement policy: Rating 9.24/10 9.24/10
Voice your opinion! Review Joss & Main by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2018-01-30

excellent experience

"Always very satisfied with the items, the price and the timely receipt of the items. The throw pillows I purchased cost less than those I would have purchased at Target and are much nicer. "


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Verified Customer
Rating 6/10
3/5
2018-01-30

Call Center has Lack of Product Information!

"Before ordering I asked the telephone operator for dimensions flat & assembled. She didn't have access to on so that she could give accurate information, so she "Guessed"...I ordered the item based on her "guess-timation"...& She Was Wrong. I wasn't happy with the size of the item but I'd had it monogramed & didn't have the time to return & reorder another from ANOTHER COMPANY."


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Verified Customer
Rating 10/10
5/5
2018-01-30

Great customer service

"One of the chairs I ordered was damaged and Joss and Main took care of getting me a replacement quickly and easily. "


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Verified Customer
Rating 10/10
5/5
2018-01-29

Amazing customer service

"I had a problem with an order of chairs that were poorly made. I notified customer service through the website and they quickly responded to the issue with a replacement order. The professionalism and speed to make sure I was satisfied was amazing. I have continued to shop with Joss & Main due to the quality, variety in every department, and excellent pricing. "


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Verified Customer
Rating 10/10
5/5
2018-01-28

Outstanding delivery service!

"The gentlemen who delivered our furniture were professional, pleasant and courteous. We could not have asked for more!"


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Verified Customer
Rating 10/10
5/5
2018-01-27

End tables

"Received our tables right away. Packaging was probably the best on the planet, so everything was in great condition. Love the combination of wood & metal. Style & size are perfect."


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Verified Customer
Rating 10/10
5/5
2018-01-27

Great Products, Great Price, Great Service

"They make everything easy. Great selection of Quality Affordable elements for better living. Quick easy ordering and delivery. "


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Verified Customer
Rating 10/10
5/5
2018-01-27

Beautiful Bedroom Bench

"As I refurbish my condo and my townhouse I look to Joss & Main for the best deals and classic looks. Their customer service is the best. Last summer I ordered a sleep sofa that unfortunately had a handprint on it. I needed the sleep sofa for one of my grandchildren who was visiting for a month. J & M allowed me to keep the sofa and delivered a new one three weeks later!

My latest purchase is a beautiful bedroom bench that goes well at the foot of my king size bed. My husband keeps commenting that our bedroom looks like something in a magazine or an ad for a hotel. This company is a winner!
"


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Verified Customer
Rating 8/10
4/5
2018-01-26

missing rug

"Staff was pleasant. Rug never got delivered twice. Fed Ex messed up. Third time was the charm. I love the rug!!"


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Verified Customer
Rating 10/10
5/5
2018-01-25

"Great service. I ordered a coffe table and got the wrong color. I called and customer service gave me an estimated arrival date and arranged for pickup of the wrong item. The correct table was delivered within a few days. Great service!"


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Verified Customer
Rating 10/10
5/5
2018-01-23

Tables

"Excellent experience. Tables arrived quickly and were decent quality
Minimal installation required. I will order again.
"


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Verified Customer
Rating 10/10
5/5
2018-01-22

Perfect

"The packages arrived on time and with no damage. They fit perfectly on my balcony. Wish the color was a little more bold, but I love the chairs. "


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Verified Customer
Rating 10/10
5/5
2018-01-22

Excellent 1st Experience

"We order a bar cart from Joss & Main. The item arrived in a timely manner. It was easy to assemble and looked better in person than in the picture. The quality seems good and we enjoy the addition to our home. I would order from Joss & Main again! "


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Verified Customer
Rating 10/10
5/5
2018-01-22

Perfect!

"The prettiest headboard I’ve seen!! Very good quality. Would definitely buy again. "


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Verified Customer
Rating 8/10
4/5
2018-01-22

Lovely Item

"Ordered over phone and customer service was great."


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