jbtoolsales.com/
349 reviews
5.88 / 10
  • ADDRESS
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  • BUSINESS HOURS
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    GENERAL PHONE
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    FAX
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  • SUPPORT EMAIL
    info@jbtoolsales.com
    SUPPORT PHONE
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Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 5.00/10
Chance of future purchase: 5.45/10
Shipping & packaging: 2.14/10
Customer service: 3.89/10
Return/Replacement policy: 2.92/10
Click a star to Write a Review!
1/5
2018-08-29

It's been 10 hours since I ordered, no confirmation email and your voicemail boxes are full!

"Not cool! This makes it impossible to know when it will be shipped and I paid for 2 day shipping!"

Helpful Cool

5/5
2018-08-24

Had What I Wanted

"Needed engine paint of a particular color and clear coat. Too bad they were out of primer, but that happens. Primer is common and I can get that locally. Nice to be able to get both items that are hard to find. Shipping charge is reasonable. Prices VERY reasonable!"

Helpful Cool

5/5
2018-08-22

Good Price

"I found the cheapest price from you. Your website was easy to navigate. I took advantage of the free shipping."

Helpful Cool

1/5
2018-08-08

BUYER BEWARE

"Received my order in damaged condition. Reading the reviews on JB Tools, I see that they NEVER respond to customer problems like mine. I am not going to spend my time and energy trying. The useless item I ordered is now in the trash dumpster where it belongs. My advice? Find what you want someplace else. "

Helpful Cool

1/5
2018-08-06

Scam artists or tool sales?

"I purchased tools totaling $899. Similar to another review, the item was damaged in transit. When I attempted to contact them, only by email since they don’t seem to have a phone number, I was told they would get back to me in 24 hours. That was four days ago and still no reply back. Sent additional emails with also no reply. Very quick to take your money but don’t deliver on the product. Next step will be to contact the attorney general for that state to file a complaint as well as the BBB. BUYER BEWARE!!"

Helpful (1) Cool

4/5
2018-08-04

Search difficulty

"Sometimes my searches for items did not find results while other times they did. Eg "urethane cut out knife" gave two matches but you sell more than two."

Helpful Cool

1/5
2018-07-13

Terrible customer service

"I received the item a little longer than expected, but that was not my issue. The item was damaged on delivery and the process I went through to resolve was despicable. Multiple back and forth transactions with photos, Very poor timeliness of replies and still no resolution on how to remedy the situation. I finally gave up and filed a dispute with Paypal for arbitration. This company may carry inventory, but I more believe it is simply an online retailer who drop ships items from jobbers and wholesale warehouses. Their ability to resolve disputes is not at a level even close to that provided by other, more well known retailers."

Helpful (1) Cool

1/5
2018-07-06

Order cancelled - no explanation

"Poor service - order was cancelled and refunded without any correspondence. "

Helpful (1) Cool

5/5
2018-06-28

PAINLESS, THANK YOU

"JOYFUL AND PAINLESS.....THANK YOU"

Helpful Cool

2/5
2018-06-28

NEVER RECEIVED ENTIRE ORDER - FRAUD - THEIVES

"I wish I read the 1 star ratings before- I WILL NEVER PURCHASE ANYTHING from you again. WHY? Because you do not send the entire order and will not reimburse me for the items I paid for that you never sent. Bottom line, you are thieves.

Updated Review- So I finally received the other 2 items I paid for (a month after) However, this transaction was painful. Multiple emails and phone calls were gone unanswered and were ignored. I was only acknowledged and the situation was resolved after filing a complaint with the BBB.
"

Helpful (1) Cool

5/5
2018-06-22

Efficient online ordering

"Thanks for your excellent products and fast, efficient online ordering!"

Helpful (1) Cool

5/5
2018-05-27

fast and easy

"Great prices ,fast and easy check out"

Helpful Cool

5/5
2018-05-23

Shipping can take longer than it says it will take

"Ive ordered on several occasions and i always get it later than it says. They take forever to reply to emails also. only reason I order from the is because they have the stuff I need,"

Helpful Cool

5/5
2018-05-15

"Car paint was less expensive than Walmart's cost and at the same time to order the 6 cans of paint through J&B shipping choices I chose the 6.95 shipment 2-5 days and my total came to 52. but with Walmart it came to $102. I couldn't believe it shipping cost was as much as the paint."

Helpful Cool

5/5
2018-05-14

Easy. Squeezy.

"No sweat checking out. And I would have liked a clear coat to go along with the paint I ordered...but it wasn't available. kInda weird...

"

Helpful Cool

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