• ADDRESS
    10038
  •  
  • BUSINESS HOURS
    7:30am - 12:00am Mon - Fri 8:00am - 9:00pm Sat -Sun
    GENERAL PHONE
    800-806-1115
    FAX
    800-232-4432
  •  
  • SUPPORT EMAIL
    custserv@jr.com
    SUPPORT PHONE
    800-426-6027

Payment options

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  • option not available COD
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  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • option not available International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 0.00/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
5/5
2013-10-28

"Great pricing and free shipping. I got the items fast and cheap and everything worked great. contacted customer service to make the order and they matched the online competitors with shipping and overall item totals. Fantastic experience!!
"

Helpful Cool

5/5
2013-10-28

"J&R has a wide choice of products so I nearly always find what I am looking for. The on-line order process is easy and shipping is prompt. On my last order, I received it 2 days earlier than anticipated! I've had similar good service when I have called them with questions or unique service requests."

Helpful Cool

5/5
2013-10-27

"The employees at J&R Music and Computer World were very helpful when I was looking for my products."

Helpful Cool

5/5
2013-10-26

"Good product great price/"

Helpful Cool

5/5
2013-10-24

"Everything went smooth with the purchase, until I received the box. I called before and talked to the customer service guy and what he told me was not what I received. He said that everything was on the box as if was new. But the article was missing the power supply, even though the website had it advertised and the seller assured me that it was complete.

I called JR with the complaint and the customer service rep this time a lady told me that she was sorry but since it was an open box they couldn't assure that it was complete (different from the guy on the selling side) and also said that if I want it I could just return it. Pretty disappointing and bad conflict management. She could simply offer a discount on a future purchase or sent the power supply and it will be all good.

At the end of the day, it was a great discount and the power supply costs only 20 bucks, so I could solve it with a trip to a local store. But still I feel disappointed and cheated since the seller assured me it was all there and the customer service did a sloppy job resolving the issue. that's why I cant give them 5 stars.

Update: Just received a call from JR and they did an excellent job resolving the issue, they will send a refund for the amount I spent on the power supply which is very pleasing. And also is a nice touch from them to take the time to read the review and make things right with the customer. They deserve the five stars for that. Definetly, will check JR when purchasing other equipment, very good job.
"

Helpful Cool

5/5
2013-10-15

"Very helpful, easy to work with, answered all questions in a helpful manner. The product recommended was a big hit and well received and appreciated."

Helpful Cool

5/5
2013-10-14

"Great site for super deals on electronics either for a gift or for your own enjoyment. Always find just what I am looking for, and the service is excellent!"

Helpful Cool

5/5
2013-10-11

"Good Support from all Departments."

Helpful Cool

5/5
2013-10-11

"I couldn't be happier! I ordered these same four chairs from another supplier on 9/30/13 and promised delivery 10/7-9/13. I found out on 10/10/13, after three e-mails to them, that they had cancelled the order for unknown reason and never bothered to advise me.
I contacted J&R on 10/10/13, great info and service from Robert, purchased and they shipped the same day. Thank you so.... much - it was a pleasure and I will order from J&R again.
"

Helpful Cool

5/5
2013-10-09

"Item as described and free fast shipping"

Helpful Cool

1/5
2013-10-08

"Dear sir in J&R
the item shipped to me was not as described
item has major Crack on the top left Corner
laptop doesnt not work unless its Connected to a Power source
Laptop doesn't charge at all stays 0 % all the time
"

Helpful Cool

5/5
2013-10-07

"I am satisfied with my shopping experience at J&R. I have been going there for many years and they are the first place I go to when I need computer equipment, in Downtown Manhattan. I was satisfied with my interaction with the sales person, with the price and with the performance of the item. I am not sure if the item I received exactly matched the online photo, but it performs well so I do not mind."

Helpful Cool

5/5
2013-10-06

"Bought a Sandisk SD card for my phone.
They had it in stock and it shipped quickly.
I have used them before and I am very happy with their service.
"

Helpful Cool

5/5
2013-10-05

"Kid Designs DJ-M13 Portable Stereo Speaker System - Jack Nightmare was as it was decribed and came fast as lighting. Nice and portable great casing for those that love jack nightmare gear!"

Helpful Cool

5/5
2013-10-04

"Great product, and fast shipping. Very happy with my purchase. "

Helpful Cool

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