"Reginette Provided excellent customer service! "
Hotel Reservation Cancellation
"I had a non-refundable hotel reservation but had surgery and could not check in. I called and the young lady said to send an email explaining my situation and attach any supporting documents. I was concerned as it was one day before I was due to check in. She said to mark it High Priority and based on the date and time I sent it, they would process it. First thing this morning I receive a wonderful email stating that they had cancelled and refunded the full amount due to extenuating circumstances. No back and forth. It was done! Very impressive."
Carmi Evens-An Excellent CSR
"I needed to modify a reservation and Carmi Evens was very patient and professional as she checked my two reservations to make sure the modification was made correctly. I could not have asked more a more careful or responsive person than Carmi."
Great customer service!
"I reserved a hotel room in Baltimore for 4 days at the end of July through the HotelPlanner website. Unfortunately, I had not specified that an accessible room was needed and also had clicked on 1 person instead of 2. Reginette answered my email within a couple of hours, and was able to contact the hotel and request these modifications for me. Thank you for all of your help Reginette, It was much appreciated!"
Excellent Customer Service
"I was very pleased with my experience. I accidentally booked 2 nights on a non-refundable reservation and Reginette was nice enough to ask the hotel to waive their policy and refund me one night. They were so accommodating and kept me well informed throughout the entire process. I was so pleased that my error was able to be corrected."
Hideous experience, do not book through this site!
"My elderly mother tried to book a hotel room at the Quality Inn in Petaluma for this weekend. On the HotelPlanner site she found a very affordable senior discount rate. She double-checked the price for all three nights of her stay, clicked "book," and great! Except...not. She was later emailed a price quote that listed two of the nights as significantly more expensive than the third night. Luckily we took screenshots of the original deal, emailed their customer service, and were given a phone number. Tried the phone number, it hung up on me - twice. Tried the customer service representative - Ynasthia - and she said, "the rates change automatically and we have no control over it." Went back and forth and finally...mom was offered a $100 discount coupon. Great, problem solved. Except...not...again. We were then told she couldn't use this coupon for her stay but had to use it later! Um, the problem was with THIS visit, and the error was yours! Finally ended up calling the actual hotel and talked to a fabulous manager who honored the original price quote, cancelled our bait-and-switch reservation with HotelScammer, er, HotelPlanner, and will NEVER. book. through. them. again. Don't do it, they do not care about you!"
Hands down best customer service !!!!!!!!!
"Thank you Maleni H. ! Super helpful and very responsive. Thank you for your outstanding customer service! "
"Emailed a question about our stay coming up, Reginette Exume answered me very quickly and with all the answers I needed. Will definitely use them again. Very efficient Mr. Exume was. "
"I had to email customer service because I hadn't received my confirmation email, and didn't write it down. They responded within 15 minutes of my email.Much appreciated"
"When I made my Reservation I noticed it said 1 aduywhen I meant 3. So I emailed to let them know the incorrect information and they changed it right away! Thank you! "
"Reginette Exume provided excellent customer service. This is my Itinerary Number: 304408250. Thank you"
customer service is the best
"I made a reservation for a room being held for a wedding At confirmation, I noticed it was for 2 nights instead of 1. Even though it said no cancellations I called right away. Reginett was able to correct my mistake. I'm so appreciative!"
Exceptional Customer Service
"We had a special room request for our reservation. I emailed Reginette and she took care of all of the details for our request promptly and without any problems. She immediately emailed me back to let me know the request would be taken care of. We will definitely book rooms again through HotelPlanner.com. You can't beat the customer service. Looking forward to our stay. "
Outstanding customer service
"I found the hotel easily and the booking process was absolutely the easiest I've ever encountered. Unfortunately, no sooner had I booked than I found out about a location change, not just venue but state. And just as easily, I requested to cancel and just as immediately I received confirmation of my cancellation. Outstanding customer service, Reginette did a wonderful job and kept me informed the entire process. I will return to HotelPlanner based on this experience. Thank you."
"I booked a stay for a weekend in May and had a question that I could not locate on the website. It felt as though once I sent my email I received my answer shortly thereafter. The agent was prompt in responding and I appreciated that. Sometimes, when you use online to reserve anything it seems like you expect to wait at least 24-48 for a response, if you are lucky.....Not this time. It was smooth and now I feel more comfortable with traveling and looking forward to my weekend away. "
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