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HATE this company!!!
"Was told by their ‘experienced’ staff after showing a picture of my stove and existing thermostat, that a specific thermostat was exactly what I needed. When it didn’t work at all I assumed- not being an expert - that something was wrong with my system. Paid $99 for a service call to find that I’d been sold a thermostat for an entirely different type of heat. THANK YOU HOME DEPOT!!!!!"
Received damaged product
"I ordered 8 of the 27 gallon bins for storage. I received them in a very damaged box. Due to shipping. I called Home Depot they sent emailed me a return shipping label for free of shipping. But when I got to The UPS Store with damage box they would not take the bins they wanted me to find boxes that weren't damaged to put them in to return to Home Depot. I did not have boxes big enough so UPS said that they could sale a large box for $24 to return the bins, but I feel that the boxes shipped to me were very damaged and had big holds and torn open. So why should I pay for the boxes. After calling Home Depot and telling them what happened. Home Depot gave me credit for the Bins. I had to throw away the damaged bins, they were so badly damaged. Invoice slip was missing. The UPS Store on Parallel in Wyandotte County Kansas, out by the legend did not try to help in any Kind of way. I've been doing business with the UPS store for years, never will I do business with them again. Home depo did refund my account and I really appreciate that. The Home Depot had my back. Very good customer service...Thank you home depo.."
Horrible Home Depot Customer Service
"This has nothing to do with this product, but the customer service provided by Home Depot. DO NOT get windows from home depot. It's been 5 months since we started our project, and they still have not completed the work. They came out the first time to install, and 2 of the windows were the wrong size; not even close -- the installer said like 6" off. They ordered new windows that we had to wait to be installed. No one ever got back to us. Months of emails and phone calls, complaining to the sales person, emails to Customer Care and nothing. 3 months later they finally came back and installed 1 of the 2 windows... the 2nd one? Wrong size again. Now 2 more more months and I'm again emailing and calling, leaving messages with the installers, pleading with the sales person, emailing customer service. Nothing. Project still not completed. It's obvious that they received their money and so don't care about completing our project or doing what was promised to us."
"My husband and I went to Pinellas Park Home Deport on Park Blvd. to purchase outside plants. We met Delores who was certainly an expert. Delores was friendly, knowledgeable and offered us many options. Delores was very professional and with her assistance, we bought lovely plants. We were very impressed! As well, Dawna, the cashier staff, was friendly and quick with our check out. Both ladies have made us return customers! "
Hot Water Tank Install
"One would expect a company like Home Depot to do their due diligence and research and find reputable companies to contract with for installations. We went to Home Depot for a new hot water tank we thought all was going well. The company for my area, APPC Plumbing Services, were super respondent in the beginning, called and gave me a free estimate over the phone, and could even perform a same day install. The problems started the following morning when I woke up to take a shower and the water was freezing cold. I let the shower run for 10-15 minutes and it wasn't warming up. All of the sinks and other spigots/taps in my house were coming out scalding hot. I went to make sure all of the valves were turned on and one wasn't accidentally forgotten, and they were all good to go. The water in my shower still wasn't heating up. I went downstairs and tried the only other shower in my house, and experienced the same thing. The shower water was freezing even when turned all the way to hot, but the sink had hot water coming out of it almost instantly. I called the company Home Depot contracts with and they said they would "have to call me back and let me know because their schedule was full" for that day. Hours later, I call them back again and they tell me they won't be able to make it out to look at the issue. This went on for THREE DAYS after the initial install, and I ended up calling and paying for another company to come out and take a look. Bottom line, they were eager to get the sale and install same day for "customer satisfaction," but would not come back out and look at their shotty work. I spent $1,100 on a $750 project because of the company that Home Depot contracts with in my area for hot water tank installs. They wouldn't come back out to the house and I had to pay someone else to fix their work. Save yourself days of run around and go to Lowes. Or better yet, do your own research and diligence and find a local, reputable company that will stand behind their work and leave the big box stores out of it all together. I'll never use Home Depot for another project."
NEVER buy windows nor have them installed by Home Depot
"I signed a contract in June 2016 for a Hurricane window in our condo which is not our main residence. The first defective window install was July 2016. From that point through October 2017, we had 10-15 visits (I literally quit counting) with new windows that were still defective or even twice they showed up without a ladder as we are on second floor. And literally could not install! I flew in for all these installs so these were wasted trips! I pleaded with customer service to please have windows checked before they set up delivery as I had to fly in. They even sent one installer to put in this massive window by himself, which clearly was a safety issue that they would allow one man to install a window on the second story. They assured me despite the issues they would give me a free window upgrade and would get us a perfect window. They also promised us a gift card which they did eventually give us, but is nothing compared to what the window cost us in travel. In October 2017 we got our current window which still has minor defects but we approved it because we could not keep investing all the money in traveling. At that final install, I asked them to repair the stucco trim outside because it was all torn up. They did but said they would come back to paint it once dry, fix the torn up drywall inside the condo around the window, and give us the screw covers after inspection. After a month I had to lean out window (on second floor) and paint the outside stucco trim and fix the inside drywall myself. I had sent multiple emails asking for this to be done, but that never happened which is why I did it myself. Plus I was still promised the screw covers would be dropped off...that has been 3 1/2 months ago. I then noticed two weeks ago that the frame of the window is starting to fall toward the inside of the condo. It's at 1/16 inch in one place and you can see it starting to crack all the way down. Plus you can see cracks in drywall above and below window near where is happening. I contacted Home Depot two weeks ago to get someone out here and was promised someone would contact me and again two days ago I finally sent a firm email and I got no response!I even went into the store in Tampa on Hillsborough where they set us up with the windows to talk to store manager at one point and was assured we would get this worked out!! This was probably six months into the process, and be never called me back.So we are now 19 months in, and we have a window frame falling in toward out condo, and still no resolution. I am far from a negative person but if I can save someone the stress and money because I tell the truth then I can save someone the pain we have had to endure! And the nightmare still is not over!"
"I purchased a GE Washer online on 1/28/18 and delivery scheduled for 1/31/18 between 7AM and 7PM. They were to call on 1/30/18 to give a 4 hour window. When no call came, I called at 6:30 on 1/30/18 to find out what time delivery was scheduled on the 31st. I was told delivery was now scheduled for 2/1/18 between 7AM and 7PM. I had somebody call off work to be here for delivery on the 31st. I asked if delivery could be after 3PM on 2/1/18 and was told no. I couldnt promise anybody home before 3PM on 2/1 and was told that's to bad. The representative on the phone was rude and must be accustom to this type of complaint as I have read reviews. I will never purchase instore or online from Home Depot again."
Bait and switch installation of our Pergo floor
"I can not recommend this product if you have this installed by Home Depot. They subcontract all their work to a contracting company who subcontracts to hundreds of subcontractors. You do not have any idea who is coming into your home. Our subcontractor and Home Depot did a bait and switch. Sub said our floors were not level and they wanted to charge us $1500 more. Two rooms were slightly un-level in places. Does that sound like $1500 in work? Home Depot is the one that gave us the additional prices so we can't blame the subcontractor! Home Depot does the bait and switch!!! My husband went into the store and got them down to $1000. These people have ripped up your carpet and are scheduled in your home for 3 days and you do not have much choice!!! Buyer beware. We laid 2 rooms ourselves 2 years ago and have not had a problem. My husband has bad knees and decided to have Home Depot do it. Buyer beware"
Bad customer service
"My husband and I went to home depot in Calumet City ,Illinois. It was not a great experience when checking out. The cashier Johnette was very rude . We proceeded to pay for our items and decided to call and ask to speak to a manager. Well we never got to speak to a manager ,our calls were redirected and disconnected several times. This home depot use to be friendly . Maybe more training for some of the employees that are not good with the public would benefit them."
"I purchased a gift card for my father for Christmas that he never received. I had a receipt as proof of purchase and the gift card numbers that they were able to verify that there was indeed $60 dollars on it but because I didn't have the actual card they refused to issue me a new one or let me use it as in store credit. I would understand if I didn't have a receipt or proof of purchase but instead they basically have kept my $60 and given me no options to spend the money they know and I know I paid them."
"It's my first time ordering a product online from Home Depot and probably the last. I went to Home Depot store in Tukwila, WA to find a bathtub slide door, they don't have it so they placed the order for me online. The order is lost somewhere, which is fine with me since that happens. I had to call in and dealt with their automate phone answering to be able to get to a customer service. They couldn't find where my order went, so they replaced another order, after 5 days, I had no confirmation, nothing to indicate about the order. So, I had to call in again. This time I was asked to either cancelling the order or waiting for it. I thought it's not urgent; so I wait. Another 5 days passed by.... nothing. I got **** and called in to cancel the order. They cancelled (I hope they did) and said I'll receive an email about the cancellation. At the time I wrote this review, it's almost a week... I receive nothing from Home Depot in my email. I had to call my credit card to dispute the charge. "
cant even answer your phones
"I got hung up on the first time because they dont know how to use their phones then I sat on the line through four revolutions of them supposedly ringing lumber but having it come back to costumer service. half way through the fifth time. I hung up and went to Lowes."
Don't order from home depot .com
"Ordered a compressor from hd online Jan 6 said it would be here by the 12th didn't show up. Went to store in bend on the 12th after being told they had none In stock. Walked in there was 3 of them buy the frt door. Asked why I can't have 1 of them was told he. Com was a screwed up mess buy the service desk and mine would be here the 15th. Guess what it didn't come. Called home depot .com after dealing with automated help finally got a real person. He refunded my shipping and said it would be here the 18th on roadway. It's is now2 pm the 19th and still no compressor. Called home depot they said it was out for delivery today. I called roadway it won't be. Delivered today because the driver didn't come to work. Now they say monday between 1 and 4 bottom line shop at Lowe's I have never had a problem with them and it's always something with home depot"
bad service at Guelph Home Depot Store
"we bought a washer and dryer at HD on Nov 29/17 and the salesperson assured us that we would not have to do a thing.........full installation and we asked that the truck stop at the top of the driveway and not come down the 200 foot driveway lined with an old cedar hedge 25 feet tall. she said 'no problem.......i am writing it on the order'the very large truck did come down the driveway and tore big branches off the trees and then attempted to turn around on our lawn. the delivery men told us they were just delivery men and didn't install......they had no tools and were very unfriendly. we had to hire a local plumber to install the machines. The truckers backed out at high speed and tore more limbs off our hedges and drove over the lawn on the side. i immediately called the 800 number and the woman was most sympathetic......gave me the Managers number in Guelph and she was really sympathetic and said they would 'make it right' .......she sent an insurance adjuster from Ovation Logistics. the representative was not professional.......would not give us any contact information but did agree the $500 compensation for damages was more than fair. Did try to persuade us that it would have to come out of the drivers pay and that would be tragic etc. a week later we received a letter that denied the claim. once again we called the Manager at Guelph........well more than once and she assured us they would 'make it right". they have not done so and we are at the end of January. It has been more than frustrating and we will never shop at HD again..............terrible service"
Impossible to contact anyone.
"Ordered a washer online. Did not arrive when stated on website. Was given 10 different phone numbers to call for help . . the delivery company, the warehouse, the online customer service, and several other numbers. All automated systems, wait on hold for hours & either get redirected to leave a message - or get hung up on. Super frustrating. When I did speak to an actual person, I found out that consumers cannot request a delivery window at all. They give the most inconvenient time spans ever and once u set the delivery date the first time, u are limited options when changing it. Can't alter delivery to a closer date, just a date that is farther out. That's if u can find someone to speak to about it. This is my first experience ordering frm Home Depot & I will never order anything frm Home Depot again. I spent $1k on a washer that I still do not have. Laundry is piling up all over the house. I have a child with special needs & a 6 no old baby. This is not the kind of difficulty I need in my life. I don't have words to adequately express how frustrating this is =( "