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2,949 reviews
1.06 / 10
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Shipping options

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Online Ordering

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Review History & Profile See full Rating history

Product & services pricing 2.64/10
Chance of future purchase: 1.09/10
Shipping & packaging: 1.38/10
Customer service: 0.83/10
Return/Replacement policy: 0.95/10
Click a star to Write a Review!
1/5
2018-05-21

Kitchen cabinets not going to happen!

"Well today my wife and I went to Madison Home Depot to look at getting a new cabinets for new house.
The lady did not have anyone that she was working with and told us that she couldn’t do cabinet layout until house was framed up.
We were trying to get idea on a cost for our kitchen but we were told she wouldn’t do it until house was framed.
We explained we were looking to get price before starting so we had idea how much to budget.
We were very surprised she would not help us. Told us it was a lot of work.

I had to laugh as house bidding and planning isn’t. We left and went to Menards who not only did a plan but helped with ideas.
Home-depot! Won’t be back! And will tell everyone how rude the lady in cabinet department was.
"

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1/5
2018-05-10

Worst online experience I've had in many years.

"Worst online experience I've had in many years. Ordered an item from them on 4/26, got a shipped update on 4/27. Received no link to carrier site, had to figure that out myself from cryptic information, and the provided tracking # doesn't work there. No updates since 4/27, it is 5/10. E-Mailed "customer care," they asked me to call. WTH... this isn't 1995. There is absolutely zero reason for me to call and spend my time listening to someone pound keys. That can be accomplished via an e-mail. So I'll probably have to waste my time to unscrew this order.... 0/5"

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5/5
2018-05-09

GREAT CUSTOMER SERVICE

"I was looking for a shower attachment and CASEY promptly came forward and guided me in my search. He was friendly, professional and very helpful. I was able to quickly get exactly what I was looking for due to Casey's help. What a life saver. 5 stars to Casey. He deserves a raise. I will look for him next time I need any help!!!"

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1/5
2018-04-29

Horrible customer service

"Went in the Home Depot on Hwy 280 in Hoover looking for some material in flooring, four associates sitting at their station just looking at me never offered to help, the minute an older couple comes around the corner they jump to their feet pleading to help them, i just looked at tgem and they looked at me and i turned around and just left, pretty typical in this area they dont want many brown people in their stores smh"

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1/5
2018-04-27

Home Depot what you really Need to know about your credit card as far back as 2005

"Carol Tome
You should be fired
You Could and should-have stopped the 2014 hacking Of 56 million customers. When I filed my lawsuit in 2007 in federal court in Green Bay Wisconsin Parent v Home Depot and Citibank. You knew from my case and depositions that your employees can go on the POS system and run off whatever credit cards they want,one right after the other doesn’t matter if it’s Visa, MasterCard, Home Depot card....... In my lawsuit we found out that “ you Carol” new Home Depot keeps two files on your credit card. One with your full credit card information date,time etc..... The other one shows The same. But like you’re supposed to it’s XXXXX4367 That’s the one they give you, they don’t tell you that they keep all your information Stored on the POS system.And your Home Depot employees can go in the POS system and run off credit cards even six months after these people put it on There credit card. Imagine how many times this must have happened throughout all the Home Depot stores in all the states. And I can go back as far as 2005. Now Carol I want to read what BusinessWeek reported that they give you a C level security and that Management states that it would be too expensive and would disrupt business. These former employees Disclosed That when they attempted to strengthen security, they were rebuffed by home depot executives,including information – security chief Jeff Mitchell. Also the New York Times states. The newspaper revealed that Home Depot’s employees knew the company was at risk, even before the breach,Some members of a security team left as managers dismiss their concerns. Others wondered how Home Depot met industry standards for protecting customers data. One went so far as to warn friends to use cash, rather than credit cards, at the company stores. Again Carol if you would have done the right thing in my case instead of me having to fight it in court, you could’ve stopped all this. But customers in the long run mean nothing to you or your corporate people. In life sometimes you need to think of your customers and not your greedy pocketbook.Carol you’ve gotten letters from me.As far back as 2007,I’ve told you how much is all costed me, and now I have no retirement, no savings, and now because of you Carol,I will have to work till I either die or I can’t work no more. I feel sorry for you.In the end the judge threw out my case because my lawyer Brian Pagle of Madison Wisconsin suit under the Wisconsin consumer act, and then let Citibank off and told us that we can sue Home Depot. Wrong wrong wrong. The judge after years throughout my case because Home Depot does not issue a credit card And is not a Debt collector. To this day I can’t believe that Brian could’ve been that dumb I feel that someone got in the way of my case. Not only did we not get the cover letter sent from the Green Bay Home Depot store at 6:22 in the morning being faxed to Citibank with my hand written credit card number on top and lots of other peoples credit card information. Also my lawyer would not get copies of time cards on that day, again at 6:22 AM how many employees can really be there. I also deposition Home Depot employees, but I never found out about one employee name Susan until after my case was over. It was in my lawyers files and the letter shows that Susan was interacting with who’s credit card they transferred Over to my account. I showed The federal courts that information and they told me that’s what they were looking for, also in court the judge kept telling Brian to put up or shut up, and also that he didn’t understand federal law. Also In Rockland Texas in 2013 A employee Realized he could put a thumb drive to the side of the computer and he ran off 36,000 credit cards and sold 10,000 before he got caught. So after all of this I think Carol Tomé should be fired why should she make 5 million a year and I live week by week now until I die. I can’t tell you the stress, my health, my Family, and the Tens of thousands of dollars this all costed me, and the hell that you put me through. Thanks Tim Parent if you want to look up this case go to the United States District Court Eastern District of Wisconsin Tim Parent v Citi Bank and Home Depot case number 09 – C – 951 and look at what I sent That’s on file after my case was thrown out. And then you decide if my lawyer Brian was??? I wouldn’t be surprised


Sent from my iPad
"

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2/5
2018-04-23

Purchasing a pice of wood

"On Saturday April 21, while shopping at the Home Depot in Mcdonough, GA, located on Jonesboro RD.. I asked a rep name David to assist me in trying to purchase a piece of wood for a patio project that I was working on. I clearly explained what I needed and he assured me that he understood, however he asked another older rep to assist by saying "help help, she needs some help with what ever she is working on"..at this point, I repeated the same words that I had explained to (David) rep and this gentleman truly was understanding and was helpful..After the older rep had finished helping me David walks up..the older rep instructs David to cut the wood and proceeds to go and help another customer. David says "ugh, after this I need to go to a movie, I'm so tired" and mumbles something..first of all he didn't do anything to help and second, why start talking this nonsense about going to see a movie after all this is his job..if he don't want to work, then allow this position to go to someone else who will probably do a much better job..I needed to do more shopping, but I was so frustrated by the way he acted I decided to leave and while paying for my items, the cashier was so busy flirting with another employee that she was about to double ring some of my items until I stopped her...customer service skills for the majority of the employees is not professionalism..they need more training on people skills...some of them act like barbarians.. "

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5/5
2018-04-17

Happy

"I was there yesterday and saw a bathroom vanity I liked. Long story short Joe gave me a great discount I repaired the vanity and installed it happy wife happy life. Thank you Joe a true professional. Home depot should be proud of your service. Thank you again."

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1/5
2018-04-10

DONT DO IT!!

"Disgusting company to order from..save your money if you have no choice but to cancel they will charge you a 15% restocking fee! Transferred a million times disconnected twice. Explained my circumstances workers have no ability to do anything.mi walk away with no appliance and down a 100$ wtf just happened..and 3 hours of my life ill never get back. SHAME ON YOU HONE DEPOT!!!!"

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1/5
2018-04-07

Beware, home depot is a scam!

"Home depot is scamming people of their rental stuff. They said I returned their machine 4 mins late and charged me $50 for it. And next time I returned the mashine they said its 5 mins late and took $80 out $150 deposit. Wow what a scammers!!! Will never buy or rent from them again!"

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+ Read user comments

1/5
2018-03-31

worse customer service and inept employees,I've ever experienced in my life. Thunderbird Store in Phx. Arizona

"My gal went in there today to buy three toilet wax rings, two jumbo and one regular. Then to buy two re-enforced washer hoses.

The employee pointed to the wax rings and walked away. Not asking her, is it a new install? Was new tile just laid, are you replacing an old ring? NOTHING, NADA, ZILCH....left her standing there.

She went to find another guy, ask about the washer hoses....he hands her two 8 ft long hoses and walks away.....really....serious.....how many or you people have ever uses 8 ft .long washer hoses?

HOME DEPOT....you have lost two customers for life....LOWES NOW HAS OUR BUSINESS. IF you don't have the time for us.....we don't have the time for you. Left without purchasing anything and went to Lowes....
"

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1/5
2018-03-31

Frustrating Experience

"Went to my local Home Depot in Ridgecrest. They were promoting a new Home Depot card, and were selling it be offering 25% off your store purchase. I accepted the offer, answered a few questions ... and then was told I had "restrictions" on my card and I'm therefore not qualified for the new card? So I asked what the restrictions were ... she said corporate wouldn't tell her, but that I would get a letter in the mail in 7-10 days.

So I went home and called Home Depot Customer Service. I explained what happened at my local Home Depot in Ridgecrest, and the CSR on the phone said she couldn't find any "restrictions" on my card, but she would ask her "team" if I would hold the line for a few minutes. OK.

The CSR comes back on the phone and says yes, apparently there are "restrictions" on my card, and I am not qualified for the new card. I asked what the restrictions are, and the CSR said she couldn't give me details, but that I would get a letter in the mail in 7-10 days.

So I asked, if there are indeed restrictions on my card, why was I never notified of such restrictions? The CSR said she couldn't answer that question. I was pretty frustrated at this point, so I just canceled my card on the spot. Are you sure? the CSR asked me. Yes, I'm sure. May I ask the reason why? the CSR asked me. I said if you don't understand by now, I could never explain it to you.
"

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1/5
2018-03-26

Why subject yourself to the hassle and uncertainty of a HD purchase

"Rating is based on my satisfaction with Home Depot and not the product itself, as of this review the unit has been installed but not yet tested however I am very happy with Symmons customer service as you will read below and is why I would recommend Symmons.

The unit arrived missing the 2 dome covers for the diverter and mixing valves which wasnt discovered until the uit was installed. Upon contacting Home Depot to get the issue resolved I was told that I would have to return the unit and get a replacement, when I told the genius in HD customer service that it was already installed, I was told that I was essentially out of luck.

Well you know who is out of luck HD, you, you lost a customer and I will be closing my charge account, I will try my luck at the local HW stores and your competitors. I dont mind paying a bit more for quality products and superior customer service.

I called Symmons and explained the problem to them and in less than 10 minutes I had an order number for the replacement parts they were going to ship out. I have installed Symmons in both of our bathrooms and am very happy with the way they handled this for me.

Just an FYI...I resorted to leaving this true and accurate review of my HD experience on external sites because HD likes to practice censorship and rejects any reviews critical of their poor performance and capabilities.

Bye Bye Home Creepo!
"

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1/5
2018-03-15

Big Companies don't care about their customers!

"Purchased a door in September for my handicap son so he could have access to our back yard. Home depots contact is with home solutions. My doors were installed in December. Manufacture drilled door locks wrong. So gentleman gets done installing he says home depot will contact you about you jel-wen doors, because jel-wen will have to make NEW doors because its there fault. So second week in march jel-wen comes out with new doors only to tell me they will not be able to install them because my door is warped from not properly been installed. EVERYTIME I have contacted home depot they tell me they will look into it and give me a 4-6 week time. I was told i could get a refund if I paid to have the doors that weren't properly installed removed. This has been 7 months and I'm out 2500.00. I have been a customer for 22 years. My first credit card was home depot! I feel like I have been totally taken advantage of with my money and time and I will be driving down the road to Lowes from now on! :(

IF YOU ARE GONNA BUY DOORS FROM HERE "MAKE SURE YOU HIRE SOMEONE ELSE TO INSTALL THEM!"
"

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1/5
2018-03-13

A Complete HORROR SHOW THE WORST

"I made an online purchase with my debit card, On Monday march 07. Expected delivery 7-10 days
so imagine my surprise when I realized I had been double-charged another $400.00 the following Monday March 12.
I thought " O.K. this is an easy fix.
It's clearly a mistake
I was told this is policy, we'll take the second charge off in
A WEEK OR TWO.
The Employee Janelle in Quebec customer service spoke to me as if I was an idiot
This is standard company policy.
WRONG
THIS IS FRAUD
I'm very uncomfortable even taking delivery of this carpet now and am having my debit/credit card number changed
That's how SLEAZY I THINK THIS COMPANY IS
Don't spend your time or money here
"

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1/5
2018-03-13

Terrible online sales and service. Waste of time!

"Ordered an wall oven late Feb. 2018, scheduled for delivery 2 weeks later (March 8th) . I arranged someone to be at my home to receive delivery. No delivery. They eventually called saying delivery would come 4 days later, again arranged someone to be home to receive delivery (March 12th). At 2pm, they called to say it would come between 4 & 6pm. At 4pm they called to outright cancel delivery that day. Told me they will deliver 2 weeks later. No reason given, that's just the way it will be, they say. Totally unacceptable. Called Home Depot to try to arrange better customer service and reliable delivery. Arrogant customer service people refused to help, totally oblivious to customer relations, no cooperation whatsoever. Told my experience to my contractor who was going to install appliance; he has had similar episodes with them and will not recommend Home Depot to customers any longer."

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