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Review History & Profile

Product & services pricing 8.44/10
Chance of future purchase: 9.86/10
Shipping & packaging: 9.58/10
Customer service: 10.00/10
Return/Replacement policy: 9.58/10
Click a star to Write a Review!

Excellent laptops and service

"I bought this laptop from EU and I got it in less than two weeks, I also requested the taxes to be removed as I'm a business user and it was all done nicely, the laptop itself is working like a charm."

Helpful Cool


Hidevolution Excellent Service

"Service was excellent. Hidevolution stayed with me every step of the way in ordering, modifying my laptop, and answer my questions. Laptop arrived in great condition and on time. They also helped with ASUS did not provide the redemption codes for the games included in their package."

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"I got a custome computer from this reseller and they did a great job. They also have amazing customer service. Next time I need to buy another computer I know I'll go to them."

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"very professional,pleasant experience"

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Amazing laptop

"So far everything is amazing in this laptop, it's a beast a real beast.
1-So stable, amazing built quality
2-Cooling system is amazing.
3-Sound system is amazing.
4-Screen is so beautiful in terms of color, brightness...etc.
5-Keyboard is amazing I used to use a 13" laptop and I thought that it would take me a lot of time to get used to using a bigger laptop but with this one believe me it took me only few hours to find all the keys and type so easily.
6-I played (battlefield 1,CoD Modern Warfare Remastered, Quantum Break and put everything to the highest settings that i could find and believe me this beast just handled it with ease.

Like I said in the title above "Amazing laptop" thank you so much Hidevolution for building this beast and being always there with your great and step by step support.
Thank you so much and I wish you all the best.

Helpful Cool


Best customer service in the industry

"First of all, these guys are amazing. They have the best customer service I have ever experienced. They are always available on the times they show on their site. They are also quick to response to any inquiries you might have.

Their quality control is excellent, I have dealt with other re-sellers and manufacturers where I had to replace devices with flaws that should have found during quality control checks. I am glad to say my multiple experiences with Hidevolution.com have been excellent and will definitely be doing business with them again!

Helpful Cool


Just Excellent!

"My experience could not be better.
I was advised in choosing the customization of my laptop in the best possible way.
My needs have been fully satisfied.
The product received corresponds perfectly to my expectations.
The delivery was quick and flawless.
Maximum confidence in HIDevolution!

Helpful Cool


Excellent Customer Service

"I recently purchased a Razer laptop from HIDEvolution and found dealing with them (in particular with Donald) to be a great experience. Donald spent a good amount of time walking me through the various options without the hard sell. I would certainly buy from HIDEvolution again and recommend them to friends and family. Mario"

Helpful Cool


Top tier custom gaming laptop with the best customer service EVER and extremely flexible payment and shipping!

"I bought a custom EVOC P870KM1 from them and went NUTS with it, I mean REALLY crazy here. The reason why I went with HIDEvolution? I did my research. As one of the few (Two last time I checked) providers of the Prema Custom BIOS and some of the best customer service and technical support, I knew I could have some fun with customizing it. First let me show off my baby (i7-7700K @ 4.5 GHz |17.3" 3K QHD 120 Hz/5ms [G-Sync] | 2x GeForce GTX 1080 8GB GDDR5 | Ripjaws 2666MHz 32GB DDR4 RAM | Samsung 960 Pro 2TB | Intel Dual Band Wireless-AC 8265 | Windows 10 Pro). I built this thing to replace my aging gaming desktop and something I could use for work as well and take with me when I needed to on business trips.

Sounds like that cost a pretty penny, right? Well with the help of Donald S (In the Sales Department) I learned that HIDEvolution also had flexible payment options. What I mean is that I could build this expensive but powerful gaming laptop and pay it over time instead of having to drop that amount of money all at once (which I didn't have at the time to be frank). Now while I'm getting paid I can slowly pay off my baby and when I do I know I can continue upgrading it with them just like I used to do with my desktop except without all the hassle! This was the best purchase I've made in a very long time because I know I'm in good hands.

To summarize, if you want a top tier quality, customer service, technical support, with flexible payment and shipping options this is it!

Helpful Cool


Very good service and after sales support

"I bought a laptop, and with the help of Donald I got it to the day I expected. After receiving it, I had an issue with the OS installation, and Zoltan (a member of the support crew) helped me to fix it.
I feel pretty happy about my decission of choosing Hidevolution.com :)

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Blown away by my purchase

"I ordered an Alienware r4 from HIDEvolution, and less than a week later it was on its way. It ended up taking longer for FedEx to get it to me (I choose the cheap shipping, from california to new york) than for these guys to build, install, test, and package my machine. Speaking of the machine, its incredible, Alienware did a great job on designing the laptop, but HIDEvolution put the "icing on the cake" I had them repaste/pad my CPU and GPU due to Alienware not doing a great job of either, and let me tell you... it was so worth it. This machine will last me for a very long time, and I have great confidence in the customer service I will receive if I ever have any issues in the future. Thanks HIDEvolution! "

Helpful Cool


Very good

"They had a model of DELL laptop that was unavailable in Japan (where I live), so I picked up this shop. Order status was updated timely, which made me feel safe."

Helpful Cool


Top product from a company that sets the bar for standards.

"HID is one of two companies, I have been able to find, that offers a warranty cpu delid in certain laptops. For those that may not know, this is a procedure that will reduce cpu temperatures allowing them to perform better and last longer. In laptops that do not provide the option for a delid, HID will still go above and beyond to make sure your product runs better than OEM. Think of HID like Hennessey, Shelby, or Ruff for cars with the exception that not only are they going to make your machine perform better they will also help it last longer. They engage with the community and their clients better than most companies I've dealt with and do so with a passion in their products. Their recommendations are based off of personal needs rather than company profits and they are patient and knowledgeable so you feel confident that you've made the right choice in product and provider of service.

Their service is so outstanding that they've earned loyal clients who are willing to spend hours of personal time helping others set up their laptops selflessly so we can fully enjoy our product. That builds an incredible community. For a company to be at the center of such an event speaks to a greater extent than I can give credit for. Needless to say, I'm not just a happy customer, but a grateful one.

Helpful Cool


Purchased a 870KM1, Flawless experience and product

"I recently purchased a Clevo 870KM1 from HIDEvolution and the entire process from pre-order support to the final product has made me a lifetime customer.

Before purchasing the laptop I spoke with Donald who helped me choose certain components that would best suit my needs. There was never any sales pitch and I never felt pressured into purchasing more expensive parts for the sake of it. During the production phase, I contacted them once again to make a couple of changes and they happily accommodated me and made the changes to the order that I requested. The laptop arrived in perfect condition and runs cooler, and quieter than I had expected from a laptop with a desktop CPU.

In short, Hidevolution has been amazing to work with from start to finish and the service and laptop are great! I have absolutely no reservation with recommending them to anyone looking to purchase a laptop.

Helpful Cool


Customer Service AND Quality You Won't Expect From A Smaller Company

"I learned about this reseller brand through Notebookreview.com and the forums page at the website. I highly suggest that if you plan on investing in notebooks/laptops, be sure to visit Notebookreview.com and research about the products you have in mind. In the forums is where I really found the credibility and sweet sweet deals that these guys at HIDEvolution were packing. Not to mention their customer service! Something you would expect from a bigger company like Acer or HP. What makes it better is that they don't match that amount of customers on a daily basis (Although I hope they one day do) so their sales experts and troubleshooting team have the time to discuss with you one on one much easier and quicker.

Among picking the specifications for my item (Which what I am writing this on), it came out to be close to $1900 which is certainly a hefty amount of mula. But the Sales person I was directed to (Donald I still can't thank you enough) was able to suggest some recommendations and dropped the price I had to pay by almost $300 with discounts and more efficient methods of payment and shipment. And I am by no means a special customer to these guys, just a daily, normal customer that happened to walk by and luckily purchase from these guys. I look forward to more business with HIDEvolution in the future and pray that their customer service and quality falls nothing short of the same today and perhaps even better.

Helpful Cool

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