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  • Hidevolution.co Hidevolution.com Elite Status

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.39/10 8.39/10
    Chance of future purchase: Rating 9.82/10 9.82/10
    Shipping & packaging: Rating 9.64/10 9.64/10
    Customer service: Rating 9.82/10 9.82/10
    Return/Replacement policy: Rating 9.58/10 9.58/10
Voice your opinion! Review Hidevolution.com by clicking a star below.
Rating 10/10

Simply Amazing!

"I bought a gaming laptop and the process was really fast and easy,
The customer support was the best I have ever had!

Rating 10/10

Flawless Process, Exceptional Service.

"My journey on the quest for a new laptop actually began a fair time ago. Around 1 and a half year ago i'd say. At that point i was relatively new into the PC hobby and was still learning the ins and outs of it all. I looked around at multiple options and contacted multiple sellers like XoticPC, and Mythlogic to name a few. Every seller has they're strong points and advantages, so every buyer in the market will always have their own checklist of things they're looking for. For me HID met everything i was searching for in a seller and exceeded that. I believe myself to be quite the picky person when it comes to these things. Especially when what i'm looking to purchase carries such a hefty price tag. The team at HID, in my experience truly went out of their way to provide me with a service experience like never before. With a huge shout out to Donald S, who is my ideal image of what a true sales professional should be in the industry today. He not only sold me on HID but also guided me in ways i do not believe any other customer service provider has guided me before, in terms of actually building my system and aiding me in re configuring it to reach its ideal potential in terms of what i was looking for. I contacted him multiple times over the course of the last year as I studied multiple laptop brands and models. He guided me in all the right ways, until i finally decided to go for an MSI GT73VR ( specs below)
Custom Built MSI GT73VR 7RE TITAN-427 17.3" nVIDIA GeForce GTX 1070
Free Game Bundles
For Honor OR Ghost Recon: Wildlands - Download through NVIDIA GeForce Experience (Must have either nVIDIA GeForce GTX 1070 or nVIDIA GeForce GTX 1080 GPU installed)
LCD Panel
17.3" Full HD (1920x1080) 120Hz 5ms 94%NTSC TN Matte LCD w/ G-Sync Technology
Display Calibration
Yes, display professionally calibrated w/ profile saved to USB drive - $50.00
Display Warranty
30 Days Zero Defective Pixel Warranty (perfect panel guarantee) - $35.00
Video Card
NVIDIA GeForce GTX 1070 w/ 8GB GDDR5
7th Generation Intel Core i7-7820HK Quad Core Processor, 2.9 GHz (Max Turbo Frequency 3.9GHz), 8MB Smart Cache
Thermal Paste
Coollaboratory Liquid Ultra 100% Metal Thermal Interface on CPU, IC Diamond on GPU - BEST PERFORMANCE - installed by HIDevolution - $50.00
16GB Dual Channel DDR4/2400MHz (2 x 8GB)
M.2 PCIe RAID Options
no RAID (1st drive as primary boot drive, 2nd drive as storage drive)
M.2 PCIe / SATA Slot 1
Samsung 960 EVO 1TB M.2 PCIe 3.0 x4 NVMe 3D-VNAND SSD - Up to 3,200 MB/s Read-1,900 MB/s Write - $530.00
M.2 PCIe / SATA Slot 2
M.2 SATA SSD Slot 3
2.5" HDD/SSD Bay
1TB 7200 RPM SATA 6Gb/s Hard Drive
Wireless Cards
Killer™ Wireless-AC N1535 ac/a/g/n 2x2 NGFF - Bluetooth 4.1
Operating System
Genuine Windows® 10 Home, 64bit, English
Operating System Clean Install
Yes, Clean Install of Windows 10 including 32GB Clean Install Flash Drive - $40.00
Office Software
Power Adapter
230W AC Power Adapter (supports 100-240V)
Internal Battery
Internal 8 cell (75Wh) battery
Dynaudio Tech Speakers x 2 + Subwoofer x 1
Steelseries Keyboard
Steel Series Gaming Backlit Color Changing Programmable 102 keys w/ Silver Lining Print - U.S. English
Warranty and Service
3 Year MSI + HIDevolution Limited Warranty w/ 1 Year Accidental Damage "No Oops" Protection (1 Year Global Warranty), LIFETIME HIDevolution Technical Support - $400.00
MSI Front Lid Logo Color
White (Standard)

When it came to the actual purchase experience things went as smooth as butter, with the payment process being completed in about 48 hours, followed by a build and delivery procedure that was spot on according to HID's estimations. With the system arriving exactly on the day they had quoted me. No issues whatsoever. If anyone is looking for a fast order experience i would recommend going for rush build, as that truly is worth it in my experience if you need your system fast with standard shipping. As i type this review on my new system, I stand completely satisfied. I do not believe you can go wrong when choosing to order from HID, as the experience feels as friendly as family.

Rating 10/10

Personal service, high performance, built to last, and timely responses

"This is the second custom built machine I've purchased from people at HIDevolution. The first is the longest running machine I've ever owned (still running) but it was time to upgrade. Donald, my customer service rep, made thoughtful recommendations, offered options to consider, and pointed out things to add and remove from my original custom spec sheet. What I ended up with is an ultra portable and very fast machine that I admit isn't actually used for gaming, but it handles video editing very well, and I love starting up in less than 20 seconds. It's the envy at every meeting. They deliver machines that are comparable or better in price to behemoth vendors, and I'm convinced their products last longer, making them an even better investment. Customer service is top notch - I've received timely responses or spoken to someone on the phone each time something came up, and issues were easily resolved. I recommend them to anyone that wants to listen to me go on about my own experience."

Rating 10/10

Extremely pleasant experience from start to finish

"After reading about many of the positive reviews about HIDevolution on other forums, I decided to take the risk and purchase from them too even though they were literally on the other side of the world.

Their representative(shoutout to Donald) that assisted my order was one of the most helpful person that I've had the pleasure of interacting with. He made sure I had an informed decision by going through my order and specifications of the laptop, making suggestions and helping you shave costs if necessary.

Initially I was looking at the Clevo P775DM3 with a certain spec, but after some discussion with their representative, I decided to go for the Clevo P870KM1 instead. Specs are below:

17.3" 3K QHD (2560x1440) AUO 120Hz - 5ms - LED Matte Type Display - w/ nVIDIA® G-SYNC™ Technology
NVIDIA GeForce GTX 1080 8GB GDDR5 X 200W + Vapor Chamber GPU & CPU Heat Sink Set - NVIDIA G-Sync Enabled w/ Unlocked Prema vBIOS
Prema Custom BIOS
HIDevolution Delidded - Unlocked, Under Volted and Overclocked 7th Generation Intel Core i7-7700K Quad Core Processor, 4.2 GHz (HIDevolution Overclocked to 4.7GHz)
Coollaboratory Liquid Ultra 100% Metal Thermal Interface + IC Diamond on CPU, IC Diamond on GPU
32GB (4 x 8GB) G.SKILL Ripjaws Series Dual Channel DDR4/2800MHz
500GB Samsung 850 EVO (3D VNAND TECH) M.2 SATA SSD
Samsung 960 EVO 1TB M.2 PCIe 3.0 x4 NVMe 3D-VNAND SSD
1TB 7200 RPM SATA 6Gb/s Hard Drive
Intel® Wireless-AC 8265 802.11 ac/a/b/g/n 2x2 NGFF w/ Bluetooth 4.2
Genuine Windows® 10 Pro, 64bit, English
1 Year HIDevolution Limited Global Warranty + LIFETIME HIDevolution Technical Support

I received a discount due to my participation in a forum, as well as another for payment via wire transfer. After order was placed and payment made, they confirmed my payment in less than 12 hours(which is amazing!) and moved my order onto the next stage. Timeline from start to finish:
15/03/17 : Payment Received
16/03/17 : Parts on order
25/03/17 : n Production
30/03/17 : Shipped
4/4/17 : Delivered

For my case, Fedex messed up my international priority shipment which guarantees 1-3 business days, thus the late delivery. HIDevolution acquired a full refund of the shipping costs from them and will be forwarding the amount to me.

I have received my laptop just yesterday, and the laptop is working in perfect condition. The packaging was huge and secure from damage for the laptop. There was a small mistake whereby they sent me the US power cord only, even though I opted for a UK one too. A quick email and it has been solved as they will be mailing me the power cord within the same day or the next.

Overall, I couldn't be happier with my purchase. I recommend anyone looking to purchase an enthusiast-grade laptop to acquire one from HIDevolution, as not only do HIDevolution provide certain customization options that can't be found from other resellers , but the people that work there are truly amazing in what they do.

Rating 10/10

Excellent Service! Highly Recommended! Specials thanks to Ted K., Nikki W.

"I would like to say thanks for Hidevolution company, special thank to Ted K., Nikki W. and their technicians

I have purchased Alienware 15 R3 (Kaby Lake i7-7700HQ, 8GB RAM, NVIDIA GeForce GTX 1070 with 8GB, 1000 GB HDD + 128SSD, additonally bought Alienware Vindicator 17" Backpack). Everything has been done on high level. They have ordered it from official DELL site, provided me order number, service tag of laptop. After delivery to their office, technicians done hardware checks and tests. All payment and transactions have been done smoothly and through PayPal

I'm from Kazakhstan, and they have sent my laptop through DHL, and it was been delivered safe and sound in 1 week

These guys (Ted K., Nikki W.) have excellent communication skills, replied very fast, politely and with whole respect

I really appreciate what they have done to me. Great job! Highly Recommended!

Rating 10/10

Exceptional Customer Service and an excellent product

"I purchased a high end custom laptop from Hidevolution and they lived up to their (high) reputation. My point man in the exchange was a certain Mr Donald Stratton who was simply exemplary in all aspects. He gives advice based on your needs (not Hidevolutions bottom line), is very responsive and on the odd occasion when things did not go to plan he always went the extra mile to make things right. If you are a first time buyer do yourself a favour and get Donald to help you out - he will shepherd you through all the voodoo of buying a high end laptop. Back in the day there used to be sales guys who understood the maxim that if you look after your customers, your bottom line will look after itself. Donald is one of the few sales guys around today who lives that philosophy.

In relation to the laptop itself I am very pleased with it. It came as specified and performs as expected - no issues experienced to date at all. If you want to see the craftmanship of Hidevolution at work, there are videos on youtube where they show you machine strip downs - it's clear from these their techs are very experienced and thorough.

I will buy my next laptop from Hidevolution, there is no doubt about that.

The laptop I bought:

EVOC P870KM1 - Intel Kaby lake i7-7700K Silicon Lottery | G.SKILL Ripjaws 64GB DDR4 2800MHz RAM | 2x GeForce GTX 1080 8GB GDDR5 SLI | Sound Blaster 3D Audio | 2x HIDevolution Recommended 1TB SSD + 2x Samsung Spinpoint 5400 RPM 2TB HDD | Intel Dual Band Wireless-AC 8265| AUO1096 B173QTN01.0 17.3" 3K QHD 120Hz 5ms LED Matte Type Display (G-SYNC) | 2x330W AC Power Adapters | Windows 10 Pro


Rating 10/10

Very grateful to the team Hidevolution.com and personally to Ted K

"I've ordered laptop from another continent and picked up it during traveling USA. From the beginning to the end I received all possible and timely support to accomplish that. Thank you so much for this! Next time I will definitely refer to these guys."

Rating 10/10

Outstanding Service and Build Options

"I chose to order a laptop from Hidevolution due to the custom builds which they offer as indicated on their web site. My customer experience was excellent with sales agent Donald patiently taking me through the best configuration options for my applications. He is extremely knowledgeable about the technical features and performance of the systems and components on offer. The build was done quickly and shipped to my address as scheduled. The unit was picked up in California at about 5.40 pm Pacific Time and was at our office in Ft. Lauderdale, Florida at 10.30 am next day as scheduled with the on line tracking information following the item at each step which was really reassuring.
My laptop configuration:
EVOC P870KM1 17.3" Custom Built VR Ready Gaming Laptop w/ 1x or 2x GTX 1080, HIDevolution Delidded - Unlocked, Under Volted and Overclocked 7th Generation Intel Core i7-7700K Quad Core Processor, 4.2 GHz (HIDevolution Overclocked to 4.7GHz) - GUARANTEED Performance.
4K QFHD (3840x2160) AUO LED, NVIDIA GeForce GTX 1080 8GB GDDR5 X 200W + Vapor Chamber GPU & CPU Heat Sink Set - NVIDIA G-Sync Enabled w/ Unlocked Prema vBIOS,
32GB (4 x 8GB) Dual Channel DDR4/2400MHz ,
Samsung 960 EVO 1TB M.2 PCIe 3.0 x4 NVMe 3D-VNAND SSD - Up to 3,200 MB/s Read-1,900 MB/s Write.
I am totally satisfied with my choice and the performance of the system.

I had been monitoring the evolution of the technology for almost a year and regularly checked with the Hidevolution web site which was constantly updated with the technology options as soon as they became available. I finally decided to place my order when the Intel Kaby Lake 7700K processor became available. I have not seen any other reseller that offers the level of customizability as Hidevolution.

Rating 10/10

Standout Customer Service

"I pre-ordered a high end laptop from them about six weeks ago, as I have never owned a high end desktop or laptop before, there were many thing that I have never heard of. Donald walked me thru the entire process and patiently explain the many terminology that I was unfamiliar with, such as, "delidding", and "vapor chamber". He also advise me not paid for things that I don't need, like a 1 year dead pixel warranty when a 30 days warranty is all I need. Donald also refer me to a laptop forum and the names of people there to help me optimize my laptop once I received it. There are some good companies out there, but I would put HIDEvolution among the top 10% of those company. "

Rating 10/10

Spectacular customer service

"I ordered a custom Clevo P870DM3 and after my order I noticed that they added the new Samsung 960 Pro's to their website as an option. They were willing to change my order several days after I submitted it to include the new SSD instead and the cost of my machine actually went down. During the process of waiting for new new SSD's to ship, Kaby Lake was released and they upgraded my CPU without charging any additional fee as well. Incredible customer service, honestly."

Rating 10/10

Excellent service!

"I fancy myself as the resident computer nerd, so I thought I had configured the perfect laptop. Donald Stratton contacted me shortly after submitting my order to makes some recommendations that not only left me with a faster hard drive, but had also shaved the cost down a bit. When a company goes out of their way to make recommendations that cost them money, you know they have your best interest in mind. The order process was painless and they kept me apprised as the machine worked its way through their queue. Three weeks later and the well-packed box arrived at my door. I'm now sitting in front of my brand new MSI GE72 7RD. This machine is beautiful, and a BEAST!!! After the initial setup, Windows was booting in around 5 seconds flat, and my Ubuntu install is at the desktop in about 6. I was a little anxious at first because I opted to let them choose a 500GB m.2 drive, but i'm certainly not disappointed in the results. I'd recommend HID Evolution and Donald Stratton to anyone. A+"

Rating 10/10

Awesome buying experience. Again!

"Prices for Alienware gear outside of the US can be pretty prohibitive, and even then not all the options can be available in your own country either. There are still no options for buying a GTX 1080 or a 1440p screen in New Zealand for eg... HIDevolution have the full range of options plus the ability to further customise your laptop anyway you like. Alienware warranties are global and transferable, so it's a perfect combo.

This is the second Alienware I've purchased from Ted and the team, and whilst spending a lot of money with an overseas company can be a concern, I've had no need to worry.

My latest laptop (A17 with GTX1080, 1440p screen and custom SSD drive config) arrived in NZ just three working days after shipping from the US! Initially I had an issue with a new install of Windows 10 Pro, but Zoltan from the support team had me sorted in no time. Then I had a problem with my previous laptop whilst rebuilding it for sale, which Zoltan was also able to sort for me.

So, all in all, I'm extremely happy with my two purchasing experiences. If you're overseas and looking for a safe, worry free place to purchase Alienware from, I can definitely recommend HIDevolution.

Rating 10/10

Customer service is the difference!

"I needed to purchase a VR laptop for an urgent demo in two days. I was referred to Hidevolution by a friend who said these guys could make it happen. Working with the sales staff was a pleasure. They were incredibly responsive and went the extra mile to deliver in time. I'll definitely be purchasing from them again. "

Rating 10/10

Best sales and customer service EVER

"this is my 3rd time purchasing a laptop from HIDevolution.com. And as usual i received the best treatment ever. thank you so much sir TED K for helping me with the payments and endlessly modifying my order. :)

about the shipment process
HIDevolution seems to love to surprise the customer. in the last 3 orders i never received a tracking number but suddenly the delievery at your door step. which is great

i would really recommend buying from HIDevolution and have a chat with sir TED K

Rating 10/10

Top Customer Service!

"Upon placing my order for a new Alienware 13, Angel from Sales called me to verify my order details & he even reiterated some instructions I had about the customized laptop. Then, as the parts were being shipped, Ted from their Sales department kept in constant contact with me during the build & shipment processes. There was a slight issue upon delivery & Ted was very courteous in resolving the problem. I intend to purchase my hardware from them again & I'm going to inquire if I can upgrade my Protection Policy just in case! "

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