• ADDRESS
    90631
  •  
  • BUSINESS HOURS
    Monday to Friday, 9 AM to 6 PM PST
    GENERAL PHONE
    562-485-6541
    FAX
    562-485-6541
  •  
  • SUPPORT EMAIL
    support@hidevolution.com
    SUPPORT PHONE
    562-485-6541

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Review History & Profile See full Rating history

Product & services pricing 8.68/10
Chance of future purchase: 9.88/10
Shipping & packaging: 9.64/10
Customer service: 10.00/10
Return/Replacement policy: 9.64/10
Click a star to Write a Review!
5/5
2018-03-04

Great reseller

"The only one with 3 years of international warranty I found. Had an issue with the fans kicking early and loud but had the BIOS updated through remote sessions with the technical staff and now works pretty fine."

Helpful Cool

5/5
2018-02-27

Great Tech Support

"Received my laptop only recently, and had some issues with the mouse/touchpad. Zoltan from HIDEvolution's Tech Support was extremely quick in responding to the issue and was able to remote into it and fix it. He was nice and professional. I'm really happy he was able to fix it, there were no fixes for this issue on forums, so I didn't have my usual routes to check for solutions."

Helpful Cool

5/5
2018-02-26

Ordered a EVOC P775TM1 from HIDEvolution

"It was a very positive experience for me.The staff is very friendly and attentive.
All my questions was answered fast.So in one word i much satisfied.
"

Helpful Cool

5/5
2018-02-26

Great Offers, Great Products and Excellent Service

"Since the very begginning of my order the HidEvolution staff were there supporting me, even with all my plus service that I add to the main product.
The quality of the laptop it self is totally awesome and I feel totally secure since their team checked all the quality and effort test before sending me to product.
"

Helpful Cool

5/5
2018-02-23

Worked perfectly

"Got a custom built Asus laptop with some custom parts. Using for a few months already, haven't noticed any issues.

If I didn't know the parts were custom I wouldn't have guessed that it's custom assembled and not factory-made.

Also their customer support is very quick, I found a mistake on the site, emailed them and they fixed it in just a few hours.
"

Helpful Cool

5/5
2018-02-12

Great service and care

"Bought an ASUS G752VS, the laptop arrived with many treats.
Ted the Representative was very helpful with my inquiries before the buy and after.
the laptop shipped fast and well packed.
Recommend!
"

Helpful Cool

5/5
2018-02-06

Simply the Best

"Yes, HIDEvolution is legit and yes you should buy from them. Sometimes buying from the big familiar sellers such as Amazon and Newegg is not always the best option.

I have been playing PC games since 1987 as a six year old kid and I started building my own desktop gaming rigs since 2005. However, recently I decided I wanted to get a gaming laptop for travel. I bought a couple of laptops in a row (from one of the big online retailers) and I had nothing but a horrible experience. One of the laptops the company sent me was broken. After an RMA process, the next laptop they sent me had horrible backlight bleeding, which I absolutely hate. After several RMA's I kept getting laptops that I was unsatisfied with for one reason or another. I finally gave up on that particular seller and decided that I needed to find another route for purchasing a gaming laptop.

After doing a lot of online research, I kept coming across HIDEvolution, which I had never heard of. I was pretty skeptical at first, because like most people, I am comfortable with buying from big online retailers. I kept reading nothing but positive reviews about HID. Prior to ordering, I decided to reach out to HID regarding a customized laptop. Ted, HID owner, immediately and promptly responded to all of my emails. Ted helped me customize a new laptop - an ASUS G703VI (which is absolutely awesome by the way). I paid a little bit extra to ensure I received a laptop with minimal backlight bleed and boy was it worth it. HID customized my laptop exactly how I wanted it and delivered it much sooner than the original anticipated delivery date.

During the entire process, before and after purchase, I sent Ted several emails regarding my purchase and Ted was always quick to respond with answers. Shortly after receiving my laptop, I had a technical support issue regarding reinstalling some ROG software so I reached out to Ted, who immediately scheduled a call with one of his technicians for a time that was convenient for me. I mean that kind of customer service is unheard of. Zoltan, the HID tech, called me at the scheduled time and remotely connected to my computer (while on the phone with me) and helped me reinstall the software. Zoltan was nice enough to stay on the phone with me for an hour to make sure all of my concerns were met. If you have ever called technical support at any major electronics/computer company, you probably realize that most of these people barely know what they are talking about, and most of the time they are completely unfamiliar with their own products. Working with Zoltan was like a "God-Send." He was extremely professional and knew exactly what he was doing. I would have to say that I would buy from HID simply to have access to their tech support.

Overall, my entire purchase experience was extremely positive. I am going to continue to build my own desktop gaming rigs. However, HID won me over for my gaming laptop needs. I will not being going anywhere else for my future gaming laptop purchases. Do not have any doubts regarding purchasing from HID. They are the real deal. Their customer service and knowledge regarding their products is superior. If you want a gaming laptop, forget about the big retailers and go with HID. Their pricing is exactly the same as the major retailers. However, their customer service and tech support is infinitely better than a major retailer. And you can customize the laptop, if you want, to get exactly what you want.

Finally, the best thing about HID is that they are an authorized reseller for ASUS laptops (I love ASUS). So with the customized upgrades (which were extremely reasonably priced), ASUS considers the computer under factory warranty. If you crack open a laptop and mod it yourself, unfortunately that voids the manufacturer warranty. With HID you get exactly the computer you want and the peace of mind that you are covered by the manufacturer's warranty.

If you are in the market for a gaming laptop you really need to go to HID and don't look back. I really could not have been happier with my purchase. As an FYI, I have not been compensated for providing this review. I am writing it because I have been so impressed with HID.
"

Helpful Cool

5/5
2018-02-02

Experience with ordering Custom Built MSI Infinite X VR8RF-007US Gaming DESKTOP (Build to Order)

"Dec 06, 2017 - Pre-ordered (ETA is 2nd week of January 2018)
============
Donald was very knowledgeable in build custom components and helped to lower overall cost based on projected system usage and needs. I highly recommend talking to HIDevolution sales prior to ordering. He clearly explained how the upgrade cost differential worked using existing cost basis part replacement + part upgrade cost difference. He chatted with MSI directly (in call) to get some answers to product and package related content and updates to the ETA release date (still same). When asked about HIDevolution's high-end gaming system verification procedure prior to shipment, he listed a great compilation of production level tool-sets: 3Dmark11, Firestrike, Catzilla 4K, PassMark/Performance test, AIDA64 Extreme, HDtunepro (for SSDs/HDDs), Intel BurnIn test, and Heaven benchmark which gave me confidence that they know how to check for system assembly and part issues. I was able to select and upgrade the stock Thermal Paste/pads, primary boot NVME to a larger 1TB SSD, add additional HDD space, and upgrade ODD to Blu-Ray and shipping and Tax savings were the icing on the cake. Overall, a very pleasant 60+ minute toll-free experience.

Jan 03, 2018 - Order Issue Update via phone conversation with w/Donald S.
===========
Donald called within minutes of receiving a distressing email from MSI putting the Infinite X VR8RF-008US on hold indefinitely, due to a severe shortage of 1080ti cards from supplier Nvidia. This made the 2nd week of January 2018 ETA no longer valid, and the system availability non-existent. Donald had a few ideas to try to work around this problem so that the my custom configuration could still stay intact.

Since the MSI Infinite X VR8RF-008US had an indefinite delay timeline, he investigated the next model down (which was available at a lesser price point) and checked if upgrade options would match my VR8RF-008US requirements. By comparison hardware-wise, the stock VR8RF-007US is basically the same as the 008US, but with a smaller 250GB SSD and Nvidia GTX 1070 8GB. Donald used the HIDEvolution online configurator to upgrade and match, part for part, the 007US in order to make it the same as the 008US. The upgrade path of Nvidia GTX 1070 8GB to Nvidia GTX 1080ti 11GB was now limited to availability on the open market (and they were going fast). Investigating options on Newegg.com, we settled on an Nvidia GTX 1080ti 11GB SC2. When all the components were finalized, there was a price increase of ~$225.99 to offset all hardware into an equivalent solution. The differential cost also created a situation where it was available now, was buildable, and could possibly be one of the few MSI Infinity X's with an Nvidia GTX 1080ti 11GB configuration on the market.

The old order number was updated with new hardware and customization changes, retaining order dates, discounts, and rebate. Donald was a joy to work with again. To keep the sales alive, he went the extra mile to maintain customer satisfaction by reinventing an excellent alternative solution to a manufacturer shortfall that rendered the previous order non-existant. Because of that, the price differential was kept to a minimum, mainly isolated to the Nvivia shortage limitation and upgrade path, making the custom system build availability a win-win. They provided status updates as well.

============
Jan 08, 2018 : Build started
============
Jan 10, 2018: In Production.
============
Jan 12, 2018: Shipping info. Tracking provided.
============
Jan 19, 2018: Package picked up from FedEx

System was shipped in the original MSI box with extra padding on the outside. It arrived undamaged and box undented. Unboxing was easy as was setup. It booted up into Win10 setup as expected.

Stayed in contact with Donald who provided MSI registration, rebate, and Nvidia game code info. He recommended Zoltan for tech questions.

Zoltan was also very helpful support on the Technical side: answering questions related to SSD optimization and Virtual Memory, suggested software tools for cleaning Win10, and explained differences of why the MSI factory recovery partition was no longer available when the SSD was upgraded to a larger size.

Two weeks later, I've been able to customize the system to my liking. Its OC stable, quiet, and most importantly cool, at ultra graphics settings.

Overall, I would highly recommend HIDevolution if you want to get a customized build to your liking. They provide much more options in their Custom Configurator than any of the other Desktop re-sellers. Their staff is the most knowledgeable, helpful, and friendly group of folks who go the extra mile to maintain fantastic customer satisfaction. Their prices are competitive, build and shipping is fast, use quality components allowing you to chose what you want, have 1 day response time (phone is immediate), and perform system stability/quality tests for graphics and memory prior to shipment.
"

Helpful Cool

5/5
2017-12-29

Another Successful Transaction With HIDevolution and MSI

"As a continuation to this topic: http://forum.notebookreview.com/threads/msi-sent-my-laptop-to-the-wrong-address.810322/

I am happy to received my laptop (GT75VR) yesterday afternoon. There was a problem only on the delay of the freight and handling but the goods was delivered in good condition.

Thank you so much to HIDevolution for being awesome, especially to @Ted@HIDevolution @Donald@HIDevolution @Zoltan@HIDevolution @Juan@Hidevolution @Jenny@Hidevolution and MSI, especially to Ming S. Rong who made a special arrangement for the trade-in program.

I am sure your business will flourish because you know what is good will.

Merry Christmas and a Prosperous New Year!
"

Helpful Cool

5/5
2017-12-26

Exemplary Service!!! I posted this same review on Yelp too! HID is phenomenal!

"OMG! So incredibly awesome. I cannot thank these guys enough. I needed a high-end customized laptop for University, and they were able to create exactly what I wanted and needed.
I ordered a: Gigabyte Aero 15X-BK4 - 15.6" FHD (1920 x 1080) w/ GTX 1070 Max-Q - Black
I needed a machine that could process multiple programs, do high-end graphics and still last all day on the move (not plugged in). This was one of the only machines that fit the bill.
I cannot say enough great things about this company. I had been doing research for over a month to find the right place that could build what I needed for my classes.
I was about to give up when I stumbled across their website and contacted them.
Their customer service is unbeatable, their communication with customers and their willingness to give honest feedback (even when it means telling a customer, "you don't need to spend money on that."), have made them my go to for any future custom laptop building needs. I have years of experience in building desktops, so I have a significant amount of experience with computers, and these guys are top notch; they REALLY know their business, and they love it.
I almost wish I could work here. (But my commute from WA....ouch!)
:)
If you need a computer and you can't build it yourself, this is the ONLY place to buy.
"

Helpful Cool

5/5
2017-12-20

One of the best purchases to date.

"I can't say enough about HID Evolution.

After a less than stellar experience with another vendor, I decided to give HID a shot. Best decision that I've even made.
The customer service is second to none...as a matter of fact, the customer service is what sold me as I could have found a comparable computer elsewhere. The services that are offered combined with the aforementioned customer support put them over the top for me. One of the best decisions that I've made.

THANK YOU!!!
"

Helpful Cool

5/5
2017-12-17

Perfect !!!

"I bought an Alineware R4 17 and it was the best laptop experience so far because it give me option to make it even stronger and better machine you can go and buy from anywhere' so I feel my computer is unique you can follow every steps of assembling and shipment in time technical service great what can you wants more "

Helpful Cool

5/5
2017-12-04

flexible and user friendly

"My experience with Hidevolution was very pleasant and I was very pleased with my customized mobile workstation which was done exactly to my specification.

Support reached out to me to during the process to confirm my satisfaction and my time waiting for my computer was worth it.
I will do business with Hidevolution again for sure.
"

Helpful Cool

5/5
2017-12-04

alienware 17 r4

"Last month i purchased an alienware 17 r4 from dell. the thing stuttered like crazy. i sent it back for a full refund. while shopping on amazon i found out about hidevolution. i went to hidevolution's website and decided to purchase the same alienware laptop from them. i ordered one with custom RAM and also with their custom thermal interface materials to keep the temperatures of the computer down. while waiting for the laptop to arrive i had messaged all kinds of questions and they returned with friendly knowledgeable answers. apparently dell doesn't put the thermal pads on correctly while building their alienwares. well HIDevolution fixed that and sent me a beautiful laptop running all my games at a high framerate with no stutter. will order from them again

Zane C Schiffhauer
"

Helpful Cool

5/5
2017-11-21

Perfect Everything

"I recommend HIDEVOLUTION to everyone who wants to do business with a team of professionals.
They provide great products, fast customer services at reasonable prices.
It really feels that your order matters. Even though I'm living in a different timezone, the communication was excellent. Sometimes Donald would answer me on Sundays and he made sure that I was up-to-date with every decision about my order.
Thank you Donald! Thank you HIDEVOLUTION!
"

Helpful Cool

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