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Stores > Hidevolution.com
  • Hidevolution.co Hidevolution.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      90631
    •  
    • BUSINESS HOURS
      Monday to Friday, 9 AM to 6 PM PST
      GENERAL PHONE
      424-201-0350
      FAX
      424-201-0632
    • SUPPORT EMAIL
      support@hidevolution.com
      SUPPORT PHONE
      424-201-0350

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    Online Ordering

    • checkmark icon Online Ordering
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.55/10 9.55/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Hidevolution.com by clicking a star below.
Rating 10/10
5/5
2018-02-12

Great service and care

"Bought an ASUS G752VS, the laptop arrived with many treats.
Ted the Representative was very helpful with my inquiries before the buy and after.
the laptop shipped fast and well packed.
Recommend!
"


Rating 10/10
5/5
2018-02-06

Simply the Best

"Yes, HIDEvolution is legit and yes you should buy from them. Sometimes buying from the big familiar sellers such as Amazon and Newegg is not always the best option.

I have been playing PC games since 1987 as a six year old kid and I started building my own desktop gaming rigs since 2005. However, recently I decided I wanted to get a gaming laptop for travel. I bought a couple of laptops in a row (from one of the big online retailers) and I had nothing but a horrible experience. One of the laptops the company sent me was broken. After an RMA process, the next laptop they sent me had horrible backlight bleeding, which I absolutely hate. After several RMA's I kept getting laptops that I was unsatisfied with for one reason or another. I finally gave up on that particular seller and decided that I needed to find another route for purchasing a gaming laptop.

After doing a lot of online research, I kept coming across HIDEvolution, which I had never heard of. I was pretty skeptical at first, because like most people, I am comfortable with buying from big online retailers. I kept reading nothing but positive reviews about HID. Prior to ordering, I decided to reach out to HID regarding a customized laptop. Ted, HID owner, immediately and promptly responded to all of my emails. Ted helped me customize a new laptop - an ASUS G703VI (which is absolutely awesome by the way). I paid a little bit extra to ensure I received a laptop with minimal backlight bleed and boy was it worth it. HID customized my laptop exactly how I wanted it and delivered it much sooner than the original anticipated delivery date.

During the entire process, before and after purchase, I sent Ted several emails regarding my purchase and Ted was always quick to respond with answers. Shortly after receiving my laptop, I had a technical support issue regarding reinstalling some ROG software so I reached out to Ted, who immediately scheduled a call with one of his technicians for a time that was convenient for me. I mean that kind of customer service is unheard of. Zoltan, the HID tech, called me at the scheduled time and remotely connected to my computer (while on the phone with me) and helped me reinstall the software. Zoltan was nice enough to stay on the phone with me for an hour to make sure all of my concerns were met. If you have ever called technical support at any major electronics/computer company, you probably realize that most of these people barely know what they are talking about, and most of the time they are completely unfamiliar with their own products. Working with Zoltan was like a "God-Send." He was extremely professional and knew exactly what he was doing. I would have to say that I would buy from HID simply to have access to their tech support.

Overall, my entire purchase experience was extremely positive. I am going to continue to build my own desktop gaming rigs. However, HID won me over for my gaming laptop needs. I will not being going anywhere else for my future gaming laptop purchases. Do not have any doubts regarding purchasing from HID. They are the real deal. Their customer service and knowledge regarding their products is superior. If you want a gaming laptop, forget about the big retailers and go with HID. Their pricing is exactly the same as the major retailers. However, their customer service and tech support is infinitely better than a major retailer. And you can customize the laptop, if you want, to get exactly what you want.

Finally, the best thing about HID is that they are an authorized reseller for ASUS laptops (I love ASUS). So with the customized upgrades (which were extremely reasonably priced), ASUS considers the computer under factory warranty. If you crack open a laptop and mod it yourself, unfortunately that voids the manufacturer warranty. With HID you get exactly the computer you want and the peace of mind that you are covered by the manufacturer's warranty.

If you are in the market for a gaming laptop you really need to go to HID and don't look back. I really could not have been happier with my purchase. As an FYI, I have not been compensated for providing this review. I am writing it because I have been so impressed with HID.
"


Rating 10/10
5/5
2018-02-02

Experience with ordering Custom Built MSI Infinite X VR8RF-007US Gaming DESKTOP (Build to Order)

"Dec 06, 2017 - Pre-ordered (ETA is 2nd week of January 2018)
============
Donald was very knowledgeable in build custom components and helped to lower overall cost based on projected system usage and needs. I highly recommend talking to HIDevolution sales prior to ordering. He clearly explained how the upgrade cost differential worked using existing cost basis part replacement + part upgrade cost difference. He chatted with MSI directly (in call) to get some answers to product and package related content and updates to the ETA release date (still same). When asked about HIDevolution's high-end gaming system verification procedure prior to shipment, he listed a great compilation of production level tool-sets: 3Dmark11, Firestrike, Catzilla 4K, PassMark/Performance test, AIDA64 Extreme, HDtunepro (for SSDs/HDDs), Intel BurnIn test, and Heaven benchmark which gave me confidence that they know how to check for system assembly and part issues. I was able to select and upgrade the stock Thermal Paste/pads, primary boot NVME to a larger 1TB SSD, add additional HDD space, and upgrade ODD to Blu-Ray and shipping and Tax savings were the icing on the cake. Overall, a very pleasant 60+ minute toll-free experience.

Jan 03, 2018 - Order Issue Update via phone conversation with w/Donald S.
===========
Donald called within minutes of receiving a distressing email from MSI putting the Infinite X VR8RF-008US on hold indefinitely, due to a severe shortage of 1080ti cards from supplier Nvidia. This made the 2nd week of January 2018 ETA no longer valid, and the system availability non-existent. Donald had a few ideas to try to work around this problem so that the my custom configuration could still stay intact.

Since the MSI Infinite X VR8RF-008US had an indefinite delay timeline, he investigated the next model down (which was available at a lesser price point) and checked if upgrade options would match my VR8RF-008US requirements. By comparison hardware-wise, the stock VR8RF-007US is basically the same as the 008US, but with a smaller 250GB SSD and Nvidia GTX 1070 8GB. Donald used the HIDEvolution online configurator to upgrade and match, part for part, the 007US in order to make it the same as the 008US. The upgrade path of Nvidia GTX 1070 8GB to Nvidia GTX 1080ti 11GB was now limited to availability on the open market (and they were going fast). Investigating options on Newegg.com, we settled on an Nvidia GTX 1080ti 11GB SC2. When all the components were finalized, there was a price increase of ~$225.99 to offset all hardware into an equivalent solution. The differential cost also created a situation where it was available now, was buildable, and could possibly be one of the few MSI Infinity X's with an Nvidia GTX 1080ti 11GB configuration on the market.

The old order number was updated with new hardware and customization changes, retaining order dates, discounts, and rebate. Donald was a joy to work with again. To keep the sales alive, he went the extra mile to maintain customer satisfaction by reinventing an excellent alternative solution to a manufacturer shortfall that rendered the previous order non-existant. Because of that, the price differential was kept to a minimum, mainly isolated to the Nvivia shortage limitation and upgrade path, making the custom system build availability a win-win. They provided status updates as well.

============
Jan 08, 2018 : Build started
============
Jan 10, 2018: In Production.
============
Jan 12, 2018: Shipping info. Tracking provided.
============
Jan 19, 2018: Package picked up from FedEx

System was shipped in the original MSI box with extra padding on the outside. It arrived undamaged and box undented. Unboxing was easy as was setup. It booted up into Win10 setup as expected.

Stayed in contact with Donald who provided MSI registration, rebate, and Nvidia game code info. He recommended Zoltan for tech questions.

Zoltan was also very helpful support on the Technical side: answering questions related to SSD optimization and Virtual Memory, suggested software tools for cleaning Win10, and explained differences of why the MSI factory recovery partition was no longer available when the SSD was upgraded to a larger size.

Two weeks later, I've been able to customize the system to my liking. Its OC stable, quiet, and most importantly cool, at ultra graphics settings.

Overall, I would highly recommend HIDevolution if you want to get a customized build to your liking. They provide much more options in their Custom Configurator than any of the other Desktop re-sellers. Their staff is the most knowledgeable, helpful, and friendly group of folks who go the extra mile to maintain fantastic customer satisfaction. Their prices are competitive, build and shipping is fast, use quality components allowing you to chose what you want, have 1 day response time (phone is immediate), and perform system stability/quality tests for graphics and memory prior to shipment.
"


Rating 10/10
5/5
2017-12-29

Another Successful Transaction With HIDevolution and MSI

"As a continuation to this topic: http://forum.notebookreview.com/threads/msi-sent-my-laptop-to-the-wrong-address.810322/

I am happy to received my laptop (GT75VR) yesterday afternoon. There was a problem only on the delay of the freight and handling but the goods was delivered in good condition.

Thank you so much to HIDevolution for being awesome, especially to @Ted@HIDevolution @Donald@HIDevolution @Zoltan@HIDevolution @Juan@Hidevolution @Jenny@Hidevolution and MSI, especially to Ming S. Rong who made a special arrangement for the trade-in program.

I am sure your business will flourish because you know what is good will.

Merry Christmas and a Prosperous New Year!
"


Rating 10/10
5/5
2017-12-26

Exemplary Service!!! I posted this same review on Yelp too! HID is phenomenal!

"OMG! So incredibly awesome. I cannot thank these guys enough. I needed a high-end customized laptop for University, and they were able to create exactly what I wanted and needed.
I ordered a: Gigabyte Aero 15X-BK4 - 15.6" FHD (1920 x 1080) w/ GTX 1070 Max-Q - Black
I needed a machine that could process multiple programs, do high-end graphics and still last all day on the move (not plugged in). This was one of the only machines that fit the bill.
I cannot say enough great things about this company. I had been doing research for over a month to find the right place that could build what I needed for my classes.
I was about to give up when I stumbled across their website and contacted them.
Their customer service is unbeatable, their communication with customers and their willingness to give honest feedback (even when it means telling a customer, "you don't need to spend money on that."), have made them my go to for any future custom laptop building needs. I have years of experience in building desktops, so I have a significant amount of experience with computers, and these guys are top notch; they REALLY know their business, and they love it.
I almost wish I could work here. (But my commute from WA....ouch!)
:)
If you need a computer and you can't build it yourself, this is the ONLY place to buy.
"


Rating 10/10
5/5
2017-12-20

One of the best purchases to date.

"I can't say enough about HID Evolution.

After a less than stellar experience with another vendor, I decided to give HID a shot. Best decision that I've even made.
The customer service is second to none...as a matter of fact, the customer service is what sold me as I could have found a comparable computer elsewhere. The services that are offered combined with the aforementioned customer support put them over the top for me. One of the best decisions that I've made.

THANK YOU!!!
"


No Avatar

Rating 10/10
5/5
2017-12-17

Perfect !!!

"I bought an Alineware R4 17 and it was the best laptop experience so far because it give me option to make it even stronger and better machine you can go and buy from anywhere' so I feel my computer is unique you can follow every steps of assembling and shipment in time technical service great what can you wants more "


Rating 10/10
5/5
2017-12-04

flexible and user friendly

"My experience with Hidevolution was very pleasant and I was very pleased with my customized mobile workstation which was done exactly to my specification.

Support reached out to me to during the process to confirm my satisfaction and my time waiting for my computer was worth it.
I will do business with Hidevolution again for sure.
"


Rating 10/10
5/5
2017-12-04

alienware 17 r4

"Last month i purchased an alienware 17 r4 from dell. the thing stuttered like crazy. i sent it back for a full refund. while shopping on amazon i found out about hidevolution. i went to hidevolution's website and decided to purchase the same alienware laptop from them. i ordered one with custom RAM and also with their custom thermal interface materials to keep the temperatures of the computer down. while waiting for the laptop to arrive i had messaged all kinds of questions and they returned with friendly knowledgeable answers. apparently dell doesn't put the thermal pads on correctly while building their alienwares. well HIDevolution fixed that and sent me a beautiful laptop running all my games at a high framerate with no stutter. will order from them again

Zane C Schiffhauer
"


Rating 10/10
5/5
2017-11-21

Perfect Everything

"I recommend HIDEVOLUTION to everyone who wants to do business with a team of professionals.
They provide great products, fast customer services at reasonable prices.
It really feels that your order matters. Even though I'm living in a different timezone, the communication was excellent. Sometimes Donald would answer me on Sundays and he made sure that I was up-to-date with every decision about my order.
Thank you Donald! Thank you HIDEVOLUTION!
"


Rating 10/10
5/5
2017-11-18

Beyond reproach.

"Donald, my liaison, was professional, helpful, knowledgable, and a pleasure to work with. Zoltan, who handled my art requests, was equally efficient and pleasant.

Overall, I have no complaints and would not hesitate to recommend this company to anyone looking to build a custom machine.
"


Rating 10/10
5/5
2017-10-31

Great Customer service!

"I ordered the GL703VM-WB71 with the help of Ted of HIDevolution. I initially placed an order with XoticPC which gave me a pretty good deal on the same laptop and since I am not from the same state as them, I was not charged tax which was great.

XoticPC was great too but there was just too many miscommunication between all the reps. One would tell me that the laptop I want would be on pre-order, and others would tell me they have it in stock. Also every time I ask them a technical question such as what screen panel (tn vs ips) and whether or not the display has gsync vs nvidia optimus, I would get an answer like : "we dont have that information, but we will contact ASUS and get the answer for you." In the end, I never got an answer. I waited about two weeks before canceling my order. Though it was not entirely their fault since I was just tired of hearing there is no ETA on the laptop.

HIDevolution, however, was the only one of the three vendors to help me find the answer. I would actually get a reply even around midnight on a question I asked. And when they did not know the answer , they actually contacted asus and found the answer for me. Ted from HIDevolution was able to price-match XoticPC almost immediately. So far excellent service. Will update review further when I get my laptop.

EDIT: 11/8/17 After about 4 days since the day I placed the order, my laptop was shipped and schedule to be delivered Friday.
"


Rating 10/10
5/5
2017-10-26

Best Costumer service I've ever used

"I purchased a gaming laptop a year ago, It broke so I sent it for repair but I had an issue .
Adam was available at all time and helped me more than I could've hoped for.
You can count on these guys to help u.
Thanks Alot Hidevolution
"


Rating 10/10
5/5
2017-10-22

The customer service benchmark that every company out there should aspire to

"Spending a large amount of money on a high end system is a big decision. Choosing the right retailer to partner with to make the purchase is crucial especially if you're shopping internationally. There's a lot of trust involved.

I can honestly say I trust HIDevolution wholeheartedly. This review is for my second purchase from them and it's been 6 years apart yet their customer service is still second to none.

When everything goes smoothly it's easy to view a retailer in good light. It's only when things go wrong that the real calibre of a company is revealed and HIDevolution is a shining beacon in this sea of incompetent, unfeeling imposters that promote "good customer service".

They treat your order as if it were their own personal purchase. Ted and his team fought Dell's robotic representatives for 3 months after receiving a DOA refurbished Alienware 17 R4. They kept me updated almost on a daily basis throughout this ordeal and managed to push for a brand new system replacement as well as a warranty extension.

Would I make a purchase from Dell again after experiencing Dell's nonsensical customer service? Yes I would, but only if it is through HIDevolution. It's comforting to know that as an HIDevolution customer you could be anywhere in the world and have someone in the US that cares about excellent customer service in your corner.

Ted, I know I've said this numerous times before but THANK YOU. Thank you for providing international PC enthusiasts with HIDevolution's services. Your work ethic and communication is a benchmark that every company out there should aspire to.
"


Rating 10/10
5/5
2017-09-19

Top notch customer service

"If you're shopping for a laptop, Donald from HIDevolution is definitely the man to seek. I just casually dropped an email regarding a laptop I'm interested in and he took the extra mile to set up an account for me so that I can set aside my wishlist configurations for him to review. He is very knowledgeable and always answers all my queries promptly. I was hooked with his pro-activeness, having some parts available but not usually offered by other competitors that I bought the Clevo P950HR.

During the production process, his colleagues would send notes at the bottom of the review orders to let me know the status of my order. Shipping was smooth and delivered on time so definitely no complains there. The laptop is built solid and of great quality.

All in all, very happy my purchase. Definitely and highly recommend HIDevolution.com.
"


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