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Stores > Hearthsong.com
  • Hearthsong.com

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
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    • option not available Check
    • option not available Wire Transfer
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    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
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    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
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    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • option not available Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Hearthsong.com by clicking a star below.
Rating 2/10

terrible customer service & delivery

"ordered an item on 4/16, 10 days later no item nor news from the firm. On my prompting they said the order would now be shipped on 5/1. On 5/1 I get an email this time saying the ordered will be shipped on 5/8. Based on other reviews it seems this is pretty common practice. Shame as the products look interesting but not worth the hassle."

Rating 2/10

"This was my first experience ordering from HearthSong. I was so impressed. They have beautiful items. My son circled nearly everything in their catalog. When the order came, we were so pleased, especially with the gingerbread house. We wrapped the other gifts and waited til Christmas Day. When we put batteries in the music jam playmat, and my son started pounding on it, the notes just didn't come out. We
tried and tried, but no go. I called customer service
and explained our situation. The woman kindly told me she would email me a receipt, which she did promptly. I sent it out, and 10 days or so later received a "partial refund".
When I called customer service, they said they would look into it. I received an email shortly after from a woman who
flat out told me I misunderstood their return policy and I
should have read the description online. I was shocked and
ended up calling someone. Sure enough, regardless of if the
product is defective or not, they expect the customer to pay
the return shipping. Very disappointing, as I could have
spent thousands of dollars here in the years to come.

Rating 10/10

"This is the first time I have ordered from Hearthsong and I could not be happier. There customer service is outstanding and the quality of there products is top of the line. I would recommend them highly."

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