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Stores > Hammacher Schlemmer
  • Hammacher Schle Hammacher Schlemmer Elite Status
    • ADDRESS
      9180 LeSaint Dr.
      Fairfield, OH US
      45014
    •  
    • BUSINESS HOURS
      8:00AM to 12:00PM (Eastern)
      GENERAL PHONE
      5138604570
      FAX
      5138604570
    • SUPPORT EMAIL
      customerservice@hammacher.com
      SUPPORT PHONE
      5138604570

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.78/10 6.78/10
    Chance of future purchase: Rating 8.89/10 8.89/10
    Shipping & packaging: Rating 8.29/10 8.29/10
    Customer service: Rating 8.92/10 8.92/10
    Return/Replacement policy: Rating 9.03/10 9.03/10
Voice your opinion! Review Hammacher Schlemmer by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-12-06

Prior custmer

"First purchase for a while so not a lot of experience to judge from. Website should have a Q & A section for each product.
I am not returning anything, but your third down choose does not allow a correction to blank.
"


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Verified Customer
Rating 10/10
5/5
2017-12-06

"Excellent, excellent,excellent"


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Verified Customer
Rating 10/10
5/5
2017-12-06

Donna Bronx NY

"I PURCHASED A FEW ITEMS FROM THE COMPANY AND NEVER HAS A PROBLEM"


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Verified Customer
Rating 10/10
5/5
2017-12-06

"Your products are reasonably priced when you factor in the research Hammacher Schlemmer has done and when you factor in the lifetime guarantee."


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Verified Customer
Rating 2/10
1/5
2017-12-06

Still Waiting

"I am ordering this item again this year, I ordered it last Christmas and it never came. Date changed, then back order, then cancelled........ never did give the gift So we will try again this year."


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Verified Customer
Rating 8/10
4/5
2017-12-06

lovely tree

"Missing some poinsetta leaves off the new tree I just ordered. But I love it anyway.
Can you send several poinsetta leaves to fill in the holes?
I loved your catalog and your gurantee.
Sincerely
Susan Judah Lovett McNaughton
"


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Verified Customer
Rating 10/10
5/5
2017-12-06

"I will have to complete this once review once I’ve finished, it’s a bit too soon but I like the product so far. "


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Verified Customer
Rating 10/10
5/5
2017-12-06

"Nothing more to say since I have not recieved the ordered item yet"


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Verified Customer
Rating 8/10
4/5
2017-12-06

Trouble using PayPal

"Love the products, always great quality. We are waiting for the delivery of our Christmas tree for the third year in a row. The other 2 were perfect! They were fresh, beaully shaped, great smell and no bare spots. Just incredible. The only problem I have had is trying to use PayPal when ordering. It just will not work although I use it elsewhere all the time. I called the customer service number and the lady simply said that they were very busy and to try again in about 20 minutes. Totally zero for helpfulness. So, wanting an outdoor decoration, I went ahead and used a credit card. So, that is my only complaint. The merchandise is AMAZING! "


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Verified Customer
Rating 10/10
5/5
2017-12-06

Excellent

"Overall my experience with the company have been excellent"


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Verified Customer
Rating 4/10
2/5
2017-12-06

"Received a thank you $25 gift card and I couldn’t get the system to redeem.
Stinks. My code was TY778125
"


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Verified Customer
Rating 10/10
5/5
2017-12-06

"It has been very good experience."


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Verified Customer
Rating 10/10
5/5
2017-12-06

CAN'T SAY THE NAME BUT LOVE THIS COMPANY!

"YOUR WEBSITE IS SOOO EASY TO USE....THANK YOU FOR GREAT QUALITY, UNIQUE ITEMS!"


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Verified Customer
Rating 6/10
3/5
2017-12-06

Gotcha!

"How come I am being charged 25% ($11.95) "service fee" on a $50 order? Won't be ordering from you again!"


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Verified Customer
Rating 8/10
4/5
2017-12-06

Good

"It was excellent, thank you."


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Hammacher Schlemmer participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,474 merchant members.