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"Found some neat companies his way."
"There is literally NO point in buying Groupons since most businesses will happily honor the deal stated in the Groupon deal, and they actually prefer that you do not buy the Groupon. Wasted my money on a $50 Groupon and now it's useless because it's expired. I should have just waited til I got to the store itself."
They’ve Gone Downhill
"Groupon used to have exceptional customer service, and the businesses they picked were top notch. Now their customer service is terrible, and the Groupons take you to some of the sketchiest businesses out there. Really disappointed with them the last few years. "
Horrible customer support and working with fake/shady merchants all of the time!
"Horrible customer support and working with fake/shady merchants all of the time! I have had 3 merchants disappear and have no working number recently and Groupon kept making me trade my Groupon for another one instead of refunding me and then the last 2 that I purchased were just cancelled because the merchant no longer wanted to do business with Groupon anymore. You spend so much time chasing people down to get money back and try to "trade in" stuff that it is not even worth the few dollars you save."
Terrible customer service
"Groupon does not care about if you lose money or not, as long as they have thier money, they don't care if you get refunded or not. "
The Best Customer Service Ever
"I was unable to use a few of my Groupon's because the stores went out of business. As a result, Groupon was kind enough to give me a credit. Now I can use the credit for other Groupon's. "
It was quick & fast . I enjoyed shopping with my refund bucks .
"I returned item and contacted Groupon and it was fast and easy . I alway love shopping Groupon. "
" I ordered a product 14 days ago. After I placed the order two days later it said it was out of stock and they've yet to ship anything. They had no problem keeping my money and have made no effort to refund it. I've sent several emails to them trying to resolve the issue to no avail. They had the audacity to send me an email saying they were glad it was resolved. They stole my money I will never do business with Groupon again. Buyer beware ! "
Do NOT waste your time or money!
"Chicago vacation- bought a Groupon for a city pass that was supposed to cover various attractions. $270. Followed all the directions, downloaded apps, printed tickets blah blah. NOT ONE place listed would accept the voucher. I then had to pay for the attractions too. I reached out to Groupon immediately, they gave me the run around for two wks before saying they wouldn’t refund my money. I could of stopped the credit card payment if they hadn’t purposely taken so long. They wouldn’t let me speak to an actual person, I requested the phone number and was given a link to send a request and someone would call at their convenience!! What a shady company!! I’ve bought several Groupons in the past- one for a scavenger hunt that didn’t even exist in my city!! I was at least able to speak to a live person and the issue was resolved, not now!! They’ve really turned into scammers that have horrible customer service. I’m reporting them to the better business bureau. "
Refunds isn’t in there dictionary
"So I was never refunded my money when a business that was closed still offered groupon and I was a victim To this $60 brake service in charlotte nc . I chose to trade in my money and get the same in groupon bucks I used the bucks and bought good items make up that was just over 35$ I was also used a code and way only supppss to pay 3.84 instead I was charged 22$ and when I chatted in for over 2 hours trying to figure out why I was charged so much I was kept getting hung up on through their chat service the agents were stupid and were no help . When I finally got a call after requesting it I was told it was to late to cancel my order even though it was there fault for over charging me. Thatsessed yo so now I cant get money money back because they messed up and they just want me turn around and give the sh&* back to them. Nope ill be the one fleshy until my items arrive return them and get my money back. DONT WASYE UPUR MONEY IF SOMETHING GOES WRONG DONT EXPECT YOUR MONEY BACK. This sh$* is really a monopoly game with them but I dont not stand it."
Issue with refund solved.
"A vendor cancelled the service purchased through Groupon. Once I contacted Groupon, I was promptly refunded the money I had spent in this service. "
No refund, only groupon bucks even merchant issue.
"I have purchased Suburban cleaning in Seattle area and have tried to contact the merchant thru calls, voicemail, and emails. They were never reachable nor reponded. I have contacted groupon explaining this issue and asked for refund. However, Groupon refused to refund that saying they can reach the merchant. This merchant faild at communication. I don't want to deal with this business. Normally, down the road, if you deal with business with poor communication, it's very likely that more frustrating situation could happen.Then afterwards, I found my group has been redeemed. Oh.......I contacted groupon chat and explained. They said groupon bucks has been credited instead of refund. What???? Groupon kept my money to serve service and they couldn't deliver it. I spend so much time and got stressed. Think how much we spend our money to feel good and relaxed. I originally purchased items to save some money, but definitely not worth it. I understand that sometimes the merchant are not available as they planned, but Groupon should stand behind it. When they can't deliver what's promised, refund should be process promptly with apologys. There's reason why Amazon thrives. I feel like I have been scammed. One of the worst customer service ever!"
"I have 2 coupons albeit expired, they appear as redeemed in which are NOT. #8597-3997 & 9063-5692. Conversely I have redeemed all coupons for Omaha Steaks and in my account appear as not redeemed-they have been redeemed- which shows a flaw in their records. Please fix. I have contacted the Groupon but have not resolved my issue. Please note the purchase date is estimated as I have forgotten but the expiration date is July 2, 2017 and June 2, 2017 respectively8597-"
I only needed one,three arrived
"I only have one car, therefore only needed one, not three. Please refund for the other two. "
Quick Resolve on an issue.
"Quick respond and resolve on a “code” issue."