Very pleasantly surprised
"The product I received is great. The ordering experience was nice, PayPal acceptance is a plus. Delivery was very expedient. When received, the product was exactly what I wanted and the quality is fantastic. You have a happy customer."
"Website is easy to negotiate, order was delivered in a timely manner, and the parts matched and in some cases exceeded the original parts. "
Incredible customer service!
"The website is easy to navigate and provides accurate information. Shipping was fast. Parts received were exactly what I ordered and fit perfectly on my 20 year old grill. "
Delivered as promised
"The grill grates I ordered were not in stock, I called after a few days to verify if I would have them in time for a family gathering and was told I would have them in time. They shipped second day priority to me after they received them to make sure I'd have them in time."
Extremely knowledgeable and helpful!
"Kimberly was very helpful and patient with our questions - her customer service is at the highest level!"
Courteous ,correct and rapid
"A quick phone call and part on its way"
"the information was clear for my particular grill and the delivery was easy and fast!"
Just what I needed
" As usual The unit I needed parts for had no model number only the manufactures name, I was able to go on the website and find a picture of the unit and the part I needed. Website was very easy to navigate, in addition I receive the parts quicker than expected. Everything works perfectly, thank you for making me look good at my job!"
"Grill was perfect and arrived on time and in perfect condition!!!"
"First I called the company recommended on the product instructions. They were extremely expensive and not that polite. This company is cheaper and has wonderful customer service. The parts arrived exactly when they said they would and worked perfectly!"
Fast Delivery. Nothing fit!
"Everything was wrong size. Had to return all of it. :("
“Dear Ma'am,I apologize the parts you ordered from us did not fit your grill. Since you provided the model number of your grill, we were confident the parts we sent you were correct for said grill as we have had several hundred other customers with the same model who were shipped the same parts and all of them were able to install the parts in their grills successfully. Assuming you found the model number directly on the grill itself and not on an owner's manual (it's surprising how often the incorrect owner's manual is included with a grill), your grill must be different from the hundreds of other grills belonging to the other customers we have been able to help with the same parts. Barring locating an incorrect model number or your grill being unique, I can't imagine why you weren't able to get the parts we sent to fit. Again, I'm sorry for the inconvenience and since the parts we recommended did not work for you, we provided you with a full refund.”
Product as requested with excellent shipping time
"Excellent. Parts easy to identify and available."
expert support for Ducane
"I have an old Ducane gas grill. No idea what the model # is. Guestimated the size of the briquette grill and got it wrong. Called them and they found the right size and shipped it out same day. Kimberly was a great help."
"Product was supposed to be hear on Wednesday and has not arrived yet. Tomorrow will be three days late."
“Dear Sir,I'm afraid you are incorrect about the time you expected your order to be delivered. No information on our website indicated your order would be delivered by Wednesday. In fact, it is quite the opposite. You placed your order at 6:00pm on Friday, March 23 and selected Standard U.S. Shipping. The shipping information page on our website clearly states that all orders placed after 3:00pm count as the next business day and in the case of Friday orders, will count as a Monday order. As the shipping information page further states, all in stock orders have a 1-2 business day processing time, not including the time in transit for you to receive your order. Therefore, the soonest your order could have shipped would be Monday and the latest it could have shipped would be Wednesday. Again, this does not include the time it takes the carrier to get the product to you. Since you selected Standard U.S. Shipping, the shipping time frame is 4-7 days, depending on your location. Putting all of this information together means the soonest you should have expected to receive your order (counting the shortest time frames for processing and shipping) would be Friday March 30th with the longest being April 6th. We shipped your order on Monday March 26th, within the time frame we stated on our website and your order was delivered on March 31st, also within the time frame of the shipping method you selected. In summary, your order did NOT arrive 3 days late, instead it arrived exactly within the time frame stated on our website. For future reference, we do offer 2-Day RUSH Shipping for an extra fee, which was available to you during checkout of your order. With our 2-Day RUSH Shipping, your order still would have counted as a Monday order since you placed it after our shipping cut off time and after close of business, but it would have arrived to you by Wednesday. ”
"was great fit well and great service"
"VERY SATISFIED WITH YOUR EXCELLENT SERVICE..."
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