glassesusa.com
Eyewear
12,570 reviews
8.67 / 10
  • ADDRESS
    10021
  •  
  • BUSINESS HOURS
    Monday - Friday: 8AM to 11PM EST
    GENERAL PHONE
    n/a
    FAX
    1-888-250-6925
  •  
  • SUPPORT EMAIL
    http://www.glassesusa.com/contacts/
    SUPPORT PHONE
    1-800-917-7083

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 7.71/10
Chance of future purchase: 7.19/10
Shipping & packaging: 7.11/10
Customer service: 6.70/10
Return/Replacement policy: 6.31/10
Click a star to Write a Review!
1/5
2018-06-18

Welcome Discount is FALSE

"The welcome discount doesn't work for me. I don't see anywhere that that there is a limit price to use it. This is dishonest. use code: welcome60 . It was the reason why I tried out your site to see if I like it or not. BUT with false advertisement like that really turns me off. "

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-19-2018

“Dear Ly,

Like all coupons, ours as well have some limitations, and cannot be used on clearance frames. However, next time you place an order, you are very welcome to call us and we'll help you find a coupon for your order.

Sincerely,

GlassesUSA”


5/5
2018-06-18

Glasses USA? More like Glasses U-iS-Amazing!

"So many styles to choose from! I can choose any style and type of frame from classy to trendy. Not to mention all the details you need to know about each pair is in the description box! I'll definitely be ordering more. Thanks Glasses USA!"

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-19-2018

“Dear Phuong,

Thank you for your brand new order and wonderful review. We hope to see you back with future orders as well.

Sincerely,

GlassesUSA”


5/5
2018-06-18

Love my frames!

"I love that these frames fit me better than any frames I have tried on. Thank you."

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-19-2018

“Dear Maisie,

Thank you for your kind words. We hope you'll be pleased with the new order.

Sincerely,

GlassesUSA”


5/5
2018-06-18

Awesome

"I had a bit of an issue, and I had to contact the customer care department. I was extremely pleased to get a wonderful care rep named Jason, who helped me resolve my issue. He was patient and made my experience much easier. "

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-18-2018

“Dear Alyssa,

We thank you for your kind review of Jason's work and we are glad to read he was able to assist you. We will forward your remarks to him!

Sincerely,
Your GlassesUSA Team


5/5
2018-06-18

Chat with Robert Hernandez of GlassesUSA

"I was looking for help in finding a prescription so that I could place an order for another pair of glasses, and Robert was very friendly, efficient and spot on helpful. After asking me a few questions, he was able to provide my answer in a very short period of time. Robert was a rock star.

Also - my wait time for chat was not long at all (a minute or so), which was great.
I've ordered several times from GlassesUSA and each time my expectations are exceeded.

Thanks,
Steve
"

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-18-2018

“Dear Steve,

Thank you for taking your time and posting this review.
We take great pride in our customer care and are glad to know that Robert had made your shopping experience easy.
We will make sure he reads your kind words!

Looking forward to hearing from you again when your glasses arrive.

Sincerely,
Your GlassesUSA Team


5/5
2018-06-18

"I can read the dialog box, thank you! This is your answer......"

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-18-2018

“Dear Donald,

Feedbacks such as yours is our goal!
We are glad to know that you are happy with our product and look forward to helping you with your next purchase.

Sincerely,
Your GlassesUSA Team”


5/5
2018-06-18

It really works!

"After a lot of doubts, I tried ordering my glasses online. It really works! They're comfortable, nice looking and best of all, perfect vision! Thank you!!"

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-18-2018

“Dear Maureen,

We understand ordering online can be a bit confusing and aim to make the ordering process as easy as possible to understand and to use by keeping it informative.
We put a lot of effort to provide quality service and product to our customers and thrilled that you have found the service at a great level, as well as you love your glasses.

Sincerely,
Your GlassesUSA Team


5/5
2018-06-18

"ordered first pair they were very nice so I ordered a second pair what better recommendation ca one give"

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-20-2018

“Dear Customer, thank you so much for coming back to us and we hope to have you as a long term customer to serve you with all of your optical eyewear needs. GlassesUSA.com”


5/5
2018-06-17

LOVE these glasses!

"Trying the blue color. Excited!!"

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-18-2018

“Dear Diane,

Glad you're trying something new. And without risk, as we have a 14-days return policy. You don't like them, you have 14-days to fill out the RMA, and use the shipping label to send them back

Regards
GlassesUSA”


5/5
2018-06-17

Park Warby

"Glasses USA is a way better experience than Warby Parker. Great virtual mirror, great prices, super easy checkout process. "

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-18-2018

“Dear Neel,

Thank you so much for the review, we appreciate it, and we hope you will love the glasses as well.

Regards
GlassesUSA”


5/5
2018-06-17

totes awesome!

"very easy to navigate website! Hopefully the glasses will look great!"

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-18-2018

“Dear Emily,

Glad to hear you found our website easy to use. And we hope you were able to use one of our coupons for your order.

Regards
GlassesUSA”


5/5
2018-06-17

"It was easy and prices are great!"

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-18-2018

“Dear Colleen,

Thanks for your review, we appreciate it.
All reviews or comments help us improving our website.

Regards
GlassesUSA”


5/5
2018-06-17

"first time using glassesusa. easy so far"

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-17-2018

“Dear Rick,

Thank you for letting us know that our efforts to make the site user-friendly and easy to use are paying off. I sincerely hope that you'll be pleased with the order.


Sincerely,
GlassesUSA Customer Service”


5/5
2018-06-16

Best glasses at the best prices

"Easy to find and order. Best place to buy glasses! "

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-17-2018

“Dear Tom,

Thank you for kind comments. It's always wonderful to hear from returning customers.

Sincerely,
GlassesUSA Customer Service”


5/5
2018-06-16

Super Cool!

"I love being able to get glasses at price I can actually afford. Being able to have several pairs makes it super convenient and super cool to have different looks!"

Helpful Cool
glassesusa's Avatar
glassesusa from GlassesUSA has responded
Posted Jun-17-2018

“Dear Eddie,

Thank you for your kind words. We hope you'll join our many customers who use our glasses to accessorize with other fashion outfits.

Sincerely,
GlassesUSA Customer Service


Share GlassesUSA's store rating

GlassesUSA is a Merchant Member! Learn more

GlassesUSA is a merchant member
GlassesUSA participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,436 merchant members.