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No return support + restocking fee = end up losing money to return items
"Overall experience with them was ok and the product was fine. The main issue is that you should order less and than order the difference. Don't buy more (as their website suggests you to do) as they don't pay for return shipping. In addition they charge for restocking fee (15%). In the end you will give up on returning the items as they are very heavy and plus the restocking fee ... you will end up losing money to return the items..."
shiny blue tile
"Okay, so I don't usually post reviews but my experience with the tile bar was unlike any other. I am a new home owner and I wanted to redo my kitchen, just the backplash to freshen it up. I don't know much about design but I knew what color I wanted. I had seen the tile bars post on Instagram so I was already a fan. I went on their website and searched for blue tile and boy was I surprised by all the options they have! Any tile you can think of or not think of was there. They have this sample deal where you can get 5 samples for five dollars so I picked out my top 5. I got my order two days later -crazy fast, and showed it off to all my family friends (they loved them) and set it against my kitchen wall so I can look at it for a few days. I went with this beautiful blue shiny square tile and wasn't sure what other supplies I needed so I called in and the person who helped me was so sweet! We even went over some other options and she helped me pick out matching grout and everything else I needed. I had some last minute doubts and this girl sat with me on the phone figuring out other possible options and answering al my questions about the different tile but ultimately I chose my original choice. I ordered the stuff. I realized I needed more tiles once my tile was installed so I called back and again I was helped out by this really nice girl who helped me figure out the correct amount and she had it shipped out really fast. My kitchen looks so pretty and I can't wait to start on my bathroom remodel!"
Amazing - buy tile over the Internet? You bet!
"Selecting and buying tile from TileBar couldn't be easier. I purchased 5 samples for $5. They were delivered within a week. They were good sized - about a 5th of a full tile. After much consideration, we picked a style and measured. I added a bit more to TileBar's recommended 10% overage to cover waste. The tile was delivered within a few days! Just amazing. The tile itself came well packaged. Each tile was individually wrapped in plastic with a sheet of cardboard. Not a single tile was damaged. I assume the individual wrapping was due to the style of tile - many small pieces attached to a mesh backing, but the boxes were also lined with a foam lining that would absorb bumps along the way. The local tile store charged almost 50% more than TileBar and even had additional shipping charges. Even worse, they were estimating a 6 week delivery! You can't beat TileBar's free delivery, same week service, and better pricing. This has been an excellent experience. I'm just amazed how hassle free and fun the whole process was."
Best Customer Service and Tiles EVER
"Wonderful service, they couldn't have worked harder to get my tiles to me especially as I live outside the USA. The tiles are beautiful, the Customer Service is exceptional, second to none, a glorious experience I can't praise them highly enough, just wished I lived in New York and could visit them in person!!"
"Their designs are just poor copies of some of the most elite tile companies in the industry. They have copied the designs of artistic tile, akdo, mosaique surface, Alyse Edwards, Walker Zanger. Such a shame these scam artists are allowed to do business while ripping off the customer with high price forCheap Chinese material. "
"Beautiful tiles at sharp prices. Fast free shipping and great customer service. Excellent experience all around. I'd highly recommend tilebar. "
"Absolutely terrible experience. DO NOT BUY FROM TILEBAR.COM IF SHIPPING TO CANADA. "
"Arrogant and terrible customer service"
"I had purchased some tile that was natural stone and wanted to exchange some pieces, I was in a time crunch and ended up going to their warehouse in Brooklyn. Baruch set me up with Mike his brother and their team members to take care of what I needed to exchange. Mike and his team were extremely accommodating in helping me find what I needed, they went above and beyond, they even stayed a little bit passed the warehouse closing in order to help me. They are an excellent team that know their stuff and really care about their customers."
"Remodeling jobs can be a real pain when dealing with contractors and suppliers.I purchased as sample of their stainless steel tile for our kitchen walls above the counter top. My contractor took delivery of the tiles which were sent very quickly.They compliment our all stainless steel appliances and everyone who has seen our kitchen has the same reaction " Wow...where did you find those tiles ?"We couldn't be happier with them. They have been up a year now and the same cleaner I use on my appliances I use on the tiles. Look as good as the day they were installed."
"WORST EXPERIENCE EVER! They besides sending me damaged tile, they also did not send me a $510 refund that the delivery company sent to me. Their solution is just use the slighlty cracked tile which i paid $40 per tile for!! They steal from customers and their send crappy tile. Over 2months later and this issue has NOT been resolved."
"If you want a wide variety of samples at a reasonable cost, quick delivery, and free designer service this is the place. Heidi the designer was very helpful in discussing my design options. "
"i wanted to let people know that if you are looking for tile this a great vendor. I ordered samples from them that came very quickly.Their selection and follow up is tremendous. I give them an A+++++"
"Working with Tilebar has been a very rewarding experience. I ordered samples first - they came in quickly and were large enough to really get a good feel for the look. I worked with their designer, Heidi, who was wonderfully helpful and patient with my many questions. I placed my order today and am anxious to receive the tile and have the work on my kitchen remodel started! I have every reason to believe that I'll be writing again after the tile is received to reiterate what a good experience this has been."
"I have an issue with tilebar.com information they provide on their website. If you review the information provided you see they advertise lightning fast shipping. Well if you place an order they offer you free shipping (understand nothing is ever free prices are mark-up in order to cover shipping) but if you look at their estimated delivery map you will see pretty decent delivery times, in my case 1-3 days. Well in reality its going to take 10-12 days, if I would have known this before hand I would have opted for what they call "expedited shipment" which I guess is 7-10 days....or not placed an order at all? Customer service was not much help or concerned when my order. Think twice and do yourself a favor, buy local."