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good store in my view
"Bought a wall oven April 13 2017 online , Ian immediately called back and said Whirlpool was not in stock. Whirlpool hand not updated their stock list. He offered right away to return money right way. He assured me it would be in stock on the 20th. It was !!! Ian great guy to deal with. "
Customer service do not exist
"This review is in response to a washer/dryer purchase which was handled incorrectly starting from sales man and ending at owners. Product was bought on March 29 with delivery and installation. I disassembled and removed old units for expected delivery date of April 7.Problem #1 - Salesman put delivery date on FEBRUARY 7 (two month prior) instead of April 7. Had to call in and rescedule delivery on March 10.Problem #2 - No delivery was made on March 10.Problem #3 - Delivery occured on March 12. Units wasn't in original package and crew didnt install them. Was told that someone will contact me.Problem #4 - No one ever contacted me. On March 13 had to call numerous times to Delivery manager, Store Manager, different sales people. NO resolution. Delivery manager was asking for more money to come out and install units. Problem #5 - On March 14 just more messages with promises to resolve an issue with no follow ups.Experience has been less than acceptable "
Gerhard's Appliances Best Around!!!!!
" My husband and I purchased a Weber grill from Gerhard's Appliances earlier this month and we were very satisfied overall. They are one of the best overall appliance stores around. The staff was so friendly and helpful. The variety and selections they have available online and in the store are amazing!!! I would recommend all my friends and family who are looking for appliances or electronics to definitely check out Gerhard's website or one of their stores."
"I had a great experience ordering all my kitchen appliances from gerhards !Website was very easy to locate appliances I wanted. I was a little nervous ordering appliances on line, prices were so great I took the chance . Appliances were delivered to our beach house in Maryland within a week. My contractor installed them and I'm loving all my new appliances !!!!!!Sallie "
"Best deals!! Bought my entire kitchen appliances from Gerhard's. The sales people are very accomadating and never pressured me into buying something I didn't like."
"I was very pleased with the overall service I received at Gerhard's. The salespeople were very friendly and directly me to what I was looking for as soon as I walked in the door. They were extremely knowledgeable about each of the appliances I was interested in and I did not at all feel pressured into purchasing one brand over another. I feel like I learned a lot when I came into the store and felt like I made a very educated decision regarding my purchase. I am very happy with my appliances and would absolutely come back to Gerhard's in the future."
"I recently bought a washer which I loved and what I could afford. However in delivery the installer mentioned to my son that I bought the cheap model. This washer cost 600.00+. I feel this Esther is what I could afford. And although it was not the most expensive I still love the washer and am so grateful to finally get a washer after 2 years without. I would like Gerard's not to comment on the washer I bought since it is the one I could afford. "
"I had purchased an item online on 6/10, I called to check on the delivery status today 6/24 and was told that the unit was not available and they tried to sell me a more expensive one. No one ever called me to let me know that it was not available and I have not received a refund. I checked their website and it still shows they have 2 units available??"
"Quick shipping and very satisfied with delivery. Thank you"
" I just called to find out delivery on an order for two washing machines placed on May 22. I had called a few days after the order was placed, requested delivery the week of June 8 and was told that I would get an email from A&MT trucking with details. When I called today I was informed that the order was cancelled and Gerhard's had called and left me a message to that effect. I advised there was no such message on my machine and at that point the person in the internet department disconnected and left me with a dial tone. All in all it has been a very bad experience."
"Their customer service is awful! Go some place else to purchase your appliances. My wife and I purchased a Speed Queen washer and dryer. During the install damage was done to our house by their delivery team. We contact Dawn and she said she would coordinate with their contractor. First time he no showed, second time he called asking to reschedule and the third time he no showed again. I tried to contact Dawn but she is not responding about resolving this repair. Additionally, the water pan for the washer is not the right size and they did not change out the gas hose during install (this is required by code). I have contacted the Doylestown and Glenside location even was directed to Mr. Gerhard's voice mail with no call back or attempt to resolve these issues."
"Product has not been delivered!!!!"
"Our number one choice for appliances"
"Best prices on all appliances. Nice people to deal with.I bought a high-end Asko D5554XXLFI dishwasher that most places don't even keep in stock. I spoke to Linda on the phone and she was extremely pleasant, helpful and honest. Gerhard's had my dishwasher in stock and shipped it right away. Two blizzards delayed the trucking companies but that's not Gerhard's fault. Once again, you cannot find better prices anywhere else on the internet."
"My wife and I needed to replace a washing machine ASAP as our 7 year old Kenmore washer died a sudden and noisy death. We purchased a Speed Queen washer from Gerhard's after reading reviews online (50 of 51 reviews were 5 stars - other brands 1 and 2 stars). It is now in service and working well. We also purchased a Samsung TV. Our shopping experience was fantastic - we were even treated to a fresh-cooked lunch at the store. Our salesman Vaughn and owner Gerry gave us a great deal on both items plus upgrades and extras. We could not be more pleased with Gerhard's and will certainly return there for future appliance needs. "