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Christmas gift gone wrong
"I ordered two little speakers for my granddaughters. They arrive in a damaged paper envelope. When opened, one of the packages inside was clearly damaged, so I hooked the speaker up to see if it worked. There was a dent on top of the speaker and the sound had a loud buzz and a rattle. I tried emailing immediately as there was no return information provided in the mailer. No response. I tried calling, but I only got a recording that cut me off after telling me to "email them." Now I have one broken speaker and can't seem to get any satisfaction from the company. Obviously, I am frustrated and concerned that this will not be taken care of. I will not be ordering from this company again."
"They are lying!Do not spend your money for nothing!"
Worst customer support EVER...
"They lie about shipping, they lie about re-shipping and they now no longer answer the phone!!!"
Slow As Molasses.
"Ordered first time on 10/20/17, 2>16 year Mystery Boxes. GearXS says it shipped with tracking number. UPS shows still not at their facility. 10 days and nothing . Cannot talk to a person. Have asked Paypal to cancel at this point. Don't feel like a valued customer. Very poor Customer Service/response. Would like for it to have gone well. Very disappointed in this company."
Item not as pictured
"Bought yoga pants that were advertised to be wearable just as pants. Tried to put them on, they are completely see through and appear to be **** hose material. Will never buy from this company again."
beware - They never ship your stuff then tell you incorrect shipping address and ask u to pay for reshipping or cancel a restocking fee.
"beware - They never ship your stuff then tell you incorrect shipping address and ask u to pay for reshipping or cancel and pay a restocking fee. I showed them an order confirmation email they sent me after I placed the order with the right shipping address but they would just send me silly automated emails saying they cant do anything"
"Bought 7 items from this company and have not received them. They processed my credit card. Emailed them numerous times and finally received a response advising that our initial shipment was lost and they will advise within 24 to 48 hours. Still waiting after the time period and no response. Made a complaint with ebay and Pay Pal."
I wish I could give negative stars
"This company is a disgrace-stay far away and don't let them take your money because they will and then they won't send you a product and then when you try to call you get a recording informing you to email them in which they will not return your email. I will be reporting them as fraud to my credit card."
"Order on May 1st and money taken out of my account and still no product. Tracking says ready for pickup . Contacted them they said package got damaged and will resend out next day . Still waiting."
Don't buy a Mystery Box unless you like throwing away money
"It was filled with $10 worth of dollar store crap and the satisfaction guarantee is a lie. You can pay to return the items for store credit or exchange. Don't waste your money! "
Excellent Customer Service
"I have ordered multiple items from GearXS.com. I had an issue with the quality of one item only. I contacted Customer Service. The case was opened, resolved and closed to my satisfaction same day. Good job Crystal J. Thanks."
Fast service and shipment
"I am very happy with gearxs, the product I ordered was delivered within a week of ordering. Customer service is great! I am buying from this company again and definitely would recommend to others to buy from."
Toilet Bowl Lights Lights Lights up my life
"I bought a fun gadget that lights up in different colors to illuminate a toilet in the middle of the night. I like this because I wake up super easy with bright lights. And I am a bad aim. I received my toilet light and could not get it to work. I contacted GearXS and not only did they reply within 24 hours but they also offered a replacement without having to go through a lot of paperwork or return the item. Very easy to work with and GREAT service. Mark Gross"
Telescopic bendable lighty picker upper
"Ordered 2 sets of these and all of them worked perfect and shipping time was as expected. Would buy from again."
You Get What You Pay For!
"Purchased bed sheets and while they arrived before the scheduled delivery date the sheets are not so good. The sheets are very thin and light and the pillow cases are small, it's going to be a challenge to get my queen size pillows in them (got queen size sheets). the stitching on the sheets is fair at best and the sheet are so thin I'll be surprised if they last more than a few uses. "