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Worst Customer care ever!!!! DON'T BUY ANYTHING FROM THEM
"My first experience will definitely be last. I placed an order and two days later I get an email to fill out a form to verify CC. I called and I'm apparently 35 in line. Well I had to talk so I waited 26 mins, sticking headphones to my ears and when I finally got through the person just hanged up within 10 secs, for not able to hear anything. All I heard was "hello" twice and that's it. Then I tried live chat and there too I'm 22 in line with a wait time of 53 mins. Seriously people get your sh*t and your customer care together. If I'm giving you my money I want to be heard soon within 5 mins at least. I have finally cancelled my order. And the kind of experience I've had I don't think I'll ever buy anything again!"
Used to recommend them to people, but not anymore
"I was a customer for years and always had great service, great products, got through to customer service etc. I don't know if this company has been brought out by someone else but Christmas just gone was dreadful. I ordered a gift certificate for a friend and instead of it just going through, they sent a strange thing saying I had to have my CC verified? What? I've been a customer for years. Well, okay, So I fill out the awkward form and hear nothing back. I try to ring them but they're 'closed for the holidays'... and still... 'closed for the holidays' when everything else was open. I get another email asking for verification. I sent one back saying, I sent it. I sent an email to CS. I sent another email. None of these were ever replied to. I finally get someone bored, surly person in CS who didn't apologize, didn't seem to know what was going on and couldn't have cared less. The only good thing was that they said I would get my gift certificate refunded that I couldn't use. Still waiting... So we'll see. But hugely disappointing. I have used this company for years. I have recommended it to so many people. But judging by everyone's reviews, I won't be doing that again. "
Will never use them again
"First (and only) time I ever used this site for some Borghese foundation. I needed it for a party and they promised expedited delivery. The tracking link showed it was delivered but it was not. I called and was literally on hold for 40 minutes. When I finally spoke with someone I was told it might not be delivered until after the weekend (for which I needed it). Never ever again. I would rather pay double on Amazon than deal with such incompetence. "
Never had a bad experience with them
"Have used Fragrance.net many times over the last few years and have never had a bad experience. Perfume and colognes were always genuine and prices were the best anywhere. Shipping was always pretty quick. I cannot vouch for their customer service as I have never had to deal with them. I have purchased for myself and my wife on numerous occasions. Polo Green, Polo Blue, Aramis, Paul Sebastian, Dolce Gabanna, etc... If you sign up for their email list they are always running special coupon codes but be prepared for numerous emails. "
"Customer service is awful. Still waiting for my shipment to arrive so my Christmas present is late. Liars emailed an offer for free overnight delivery if I increased my order by $30. What a waste of money and what a dishonest way to get bigger orders. Use Amazon even if it's a few dollars more because they care about their customers. This company just want's to make one quick sale not caring who they cheat. Phoned customer service and it was impossible to get through. Tried online chat and i was in an 8 hour long queue. Hopefully like others my order will not be shorted or broken because judging by the other complaints they will not stand behind their sale."
This company cannot be trusted
"STOP!! DON'T GIVE THEM YOUR MONEY!! They take no responsibility for mis-ships and will not refund money for product not received. I've used them in the past and didn't have an issue, seems if something does go wrong they are not willing to help. Poor customer service. Have been trying to reconcile this issue for over a month now. STAY AWAY FROM THIS COMPANY."
"Have been happy with company for many years. But last order arrived damaged. The glass around candle was shattered. I’m still waiting for a reply from customer service."
Poor customer service
"Very bad customer service. Make an order for a very special persons I'm flying out to see today. I was assured that it would arrive in plenty of time. Well guess what..... Its not here. And when I called to see what happened, after waiting on hold for 20 mins, all I got was "I don't know......Sorry" Very poor customer service. I've been in Sales for 18 years. If I treated my customers this way I would be out of a Job. I guess they make enough money they don't have to worry about one guy. Very disappointed. I have made many purchases form this company and never had and issue. But you never can tell what a company is truly like until you have a problem and see how it is resolved or in this case how it is NOT RESOLVED."
Was skeptical at first...now a BELIEVER!
"I know rarely do people post positive reviews so I wanted to do my part for this company I am pleased to have discovered....Fragrancenet. Some of these negative reviews are about magazines, debacle with shipping, payment snafus all of which do happen in business, especially e-businesses. Expect it...you'll find similar reviews for amazon and walmart. But the reviews about fake fragrances is just absurd. You don't stay in business for 20 years selling fake goods, you just don't. This company is totally legit, trust me please. I ordered Spicebomb, my favorite fragrance and was so skeptical of the site due to the price being like half that of macys. Well it came, I Inspected the box for signs of a fake, nada, batch code (7months old) and am so happy. I had a sample from macys and sprayed it on one wrist and the fragrancenet purchase on the other....legit! I'm new to the fragrance game but I believe the reviews about fakes are misunderstandings...you see, more recently a ton of fragrances were reformulated because certain ingredients in frags were deemed poisonous o r harmful, so they had to be reworked, re formulated. I bet some are comparing the pre and post batches, as the latter in most doesn't last as long or as they say in the industry...they don't perform or project. As for the mags...read the fine print at checkout and opt out...or just recycle them."
Loved the perfumes. Did not want mags
"Will never use your company again. Keep getting unwanted, unordered cheesy magazines. Almost impossible to get live person to cancel then they lie to you. Starts again after 3 months."
AWFUL AND RUDE!!!!!!
"I was given a 35% off coupon at the top of the website- that's what drew me in..as i shopped their site gave me the 35% off price so I added a few things to my cart and then went to check out and the offer was gone. I spent 49 minutes on hold to get through to an agent- there were 30 callers ahead of me- which tells you I'm not the only one getting screwed here! she then told me that on her end, she has no way to add a coupon! When i went to tell her that I spent 49 minutes on hold to get to her, she hung up on me!! AWFUL AND SO SO SO SO SO RUDE. There's so much competition online, no need to buy from them EVER!"
"It's been a while great service"
All Authentic...In your dreams!
"Bought 2 original Ralph Lauren Polo EDT's. Merchandise arrived, smelled odd so I called and ordered a $5 sample that came a couple days later in a plain little clear bottle (obviously decanted because it was not a Polo sample like you get in department stores) When the sample arrived it was different smelling than the bottled Polo so I took it all to an ULTA Store in my town and asked to speak to the fragrance expert. She took out the Polo tester bottle she had on the shelf and also a polo sample in a little cardboard sheaf and compared samples. 1. The Fragrance.com aka FragranceNet.com sample and the Fragrance Net Polo bottle did not smell the same so one was fake. 2. The ULTA sample spray and the FragranceNet Polo bottle I received did not smell the same. 3. I purchased 2 bottles of Polo at ULTA yesterday and took along the samples I saved of the Fragrance.com products. FAKE. Polo has a promo going on now and I received two weekender Polo bags along with the two 4 oz authentic Polo EDT (I would rather pay $85 each for real and get a $40 bag free than pay $45 for fake and be treated rudely on the telephone by a Fragnet trained employee who enjoys abusing us seniors. 4. Watch out when a company broadcasts how real and authentic they are. The proof is in the pudding. It took me time and some non refundable money to expose these guys and I am not happy about it because I have purchase lots of stuff from them over the years. Fake? not sure about any orders except this last one for polo. Definitely not from Ralph Lauren...more like back door and over the fence."
Customer service severely lacking and website is not very user friendly
"Had problems with the website and chatted with support. They weren't able to help me so I asked for a supervisor and was given an email address. I sent an email there and did not hear anything back for several days. Had to contact support again and have them follow up on my request. They assured me it was the correct email for Pamela, the supervisor. Several days after that I got a lackluster email from her saying basically "sorry you had issues". I have since sent several other emails to her and have not heard back.For a subsequent order I tried to use Shoprunner, but the website was unresponsive. Could not get any feedback about that either.Not very happy with either their website nor their customer service (even though the representatives on the chat were friendly)."
Never a problem.
"I've been shopping with Fragrancenet for years. I have never had a problem with any of their fragrances. All have been authentic and received in a reasonable amount of time. I have never found a website with better prices. I don't plan on buying my perfumes anywhere else."