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Stores > Fitness Superstore, Inc.
  • Fitness Superst

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      94520
    •  
    • BUSINESS HOURS
      M-F: 8:30 am to 5:00 pm PT
      GENERAL PHONE
      1-844-348-7253
      FAX
      (800) 346-2960
    • SUPPORT EMAIL
      sales@fitnesssuperstore.com
      SUPPORT PHONE
      (925) 215-2927

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Fitness Superstore, Inc. by clicking a star below.
Rating 10/10
5/5
2018-01-19

Good Customer Service

"Had a problem with a fitness machine I purchased a few years ago from Fitness Superstore and called them for service advice. Josue diagnosed the problem over the phone, sent me the schematics for the machine and a link for the replacement battery. He also told me he would talk me through the install if I needed help. Installed the new battery and machine works great. Saved me a service call and some $$$$ for sure!

Thank you Josue and Fitness Superstore!
"



Rating 10/10
5/5
2018-01-17

Great experience and will definitely recommend Fitness Superstore.

"Our equipment came when promised and the delivery crew was very accommodating."


Rating 10/10
5/5
2018-01-03

Quick response

"Octane 4700 received on time and as expected, however it was missing the mat I had ordered. I emailed Fitness Superstore about this issue and requested a refund. I received a response in 12 minutes that they had processed my refund and offered any further assistance. Awesome!"


Rating 10/10
5/5
2018-01-02

Super service and equipment

"great service and the equipment works perfectly"


Rating 10/10
5/5
2017-12-27

Just terrific!

" This is my third significant purchase from the fitness superstore and that would make it my third terrific experience! The selection super and the condition of the equipment is immaculate! My previous two purchases over the last 36 months I’ve been super functional and dependable and the new piece of equipment is truly immaculate! Many thanks to the fitness superstore for continually dependable products and service!"


Rating 10/10
5/5
2017-12-17

Enjoying my remanufactured versa climber SM

"Ordering process was professional and easy
Arrived as expected
Paid for assembly in room of choice
All went well
Love the machine
"


Rating 10/10
5/5
2017-12-15

Precor Elliptical

"Ordered a refurbished Precor elliptical. It looks great and works perfectly. Very pleased with my purchase."


Rating 10/10
5/5
2017-12-07

Sweet Precor T-Mill

"ordered a 946i PreCor Treadmill, this thing looks fantastic - It was super easy to assemble and works like a new machine. Very Happy with this purchase it is a beast and the price was right too - "


Rating 10/10
5/5
2015-10-21

"Ordered a Refurb Bowflex Revolution home gym from Fitness Superstore. Took some time (as expected and stated on their web page) for delivery- about 3-4 weeks - but product came fully assembled to my door as ordered. On arrival a few problems were noted, a grating sound on one side of the machine, a few breaks in the material of the knee pads and a broken 40 lb weight, few scratches during shipment. Otherwise the machine looked new. Within 3 days of alerting fitness superstore of these issues, they had a very knowledgeable repair service man come to my house ( I believe they contract with local repair teams where you live) and fix everything. I did purchase the warranty service for a couple hundred dollars that covers this machine for several years and would recommend this as it has already paid for itself. Now the machine works great, no issues and I am already meeting some of the fitness goals I had set out to accomplish after a month of use. Plus, I got the machine at a great price (saved over a $1000 from what I would have paid for a new product at bowflex). Overall a great experience, the fitness superstore team is responsive and really seem to care about their customers. Highly recommend if you are looking to save some cash on expensive workout equipment. I will be purchasing from them again."


Rating 2/10
1/5
2015-01-04

"Bought a Cybex Arc-Trainer 750A from these guys on 12012014 for delivery to my home in Dallas. They charged my credit card that day for item ($4K+) and emailed to request measurements and pictures of all entry ways and any staircase that the machine had to traverse for installation. I took pictures and measurements and sent them the info same day. Easy install. Asked them for a delivery date several times -- NO replies. Two weeks passed, finally got an email that first person was fired and new person was now handling the order. Still no delivery date. Finally, countless calls and emails later -- after 3 weeks from charging my credit card -- they finally gave a delivery date of Christmas Eve, which did not happen. No calls, no followups. Finally, after more calls from me, they scheduled delivery on Jan 3, 2015 (Saturday). Would not commit to a delivery window. Sat around until 2pm for them to show. BUT, they were short 2 out of 4 people required to take 450lb machine upstairs and install it AND they were missing parts from the order! VERY frustrating. After hauling it all the way in the house and THEN realizing they should have had two more people, they had to haul it back out. The delivery team had no clue the machine was to be installed on 2nd floor. None of the measurements and pictures, etc. had been shared/communicated down the line by the order handler. The delivery team had no idea items were missing from the order processed and paid for 5 weeks earlier. Absolutely terrible service from this company. The absolute worst online shopping experience I've had in over 15 years. "


Rating 10/10
5/5
2014-05-23

"My purchase of the Nustep trs 4000 was the best decision! And purchasing it from Fitness Superstore gave me the confidence I needed to make such a major investment. At 85, its hard to tell how much use I will get out of it, but one thing is certain - that whatever time I have going forward, my health will be maximized and I will be able to walk independent of devices because my legs will be stronger for having purchased this great exercise equipment. Another great benefit is its compactness (vs a treadmill). I have my Nustep in my LR and no one even notices it. Quiet and pleasing to the eye - Nustep, is clearly a winner!"


Rating 10/10
5/5
2014-04-10

"Easy to order, kept up to date on delivery date, refunded when a problem was found, great delivery experience"


Rating 10/10
5/5
2014-04-04

"Amazing attention to detail and very responsive to customer needs. Even the local company they chose for assembly was excellent. I plan on purchasing other items from them in the future for sure!"


Rating 10/10
5/5
2014-04-03

"We are thrilled with our like-new 95X..the more we use it, the greater is our appreciation for this fine piece of equipment. We feel very fortunate to have it in our home, especially with the long difficult Canadian winter we are still experiencing, outdoor exercise is limited. Fitness Superstore gave us exactly what we expected with prompt service. Shipping from California to New Brunswick, Canada, seemed like a stretch but things worked like we were in the next town. We are happy!! "


Rating 10/10
5/5
2014-03-30

"I've been looking for a treadmill for a few months, while doing some online research into refurbished equipment I found Fitness Superstore. With additional research on what I was lloking for in a treadmill I found that they had what I was looking for at a great price. The other thing that I like about them is that they stand behind the equipment that they sell. The Ipod cable wasn't working correctly and they sent me a new one right away. I would recommend this company to my friends and family."


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