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Review History & Profile See full Rating history

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 0.00/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
1/5
2018-05-10

Terrible Smoker Q-450

"All this thing does is break and throw error codes. It does not regulate temperature and working with firecraft customer service to fix this problem is impossible. Do yourself a favor and just go with a traeger. I have been kicking myself that I didn’t to save a couple of bucks. "

Helpful Cool

5/5
2017-11-20

Fire craft is a winner

"We love our new Firecraft pellet grill! Took a few tries to get it right but love the versatility this equipment provides. "

Helpful Cool

5/5
2017-10-22

Beautiful pellet smoker

"The product was shipped promptly after ordering and showed up on the day promised. The stainless steel pellet smoker is beautiful (after assembly of course) and works as advertised. I am very happy with my purchase and my friends are all quite impressed by it. "

Helpful Cool

1/5
2017-10-09

Did send item but still charged my credit card.

"Item was on back order. Call after 4 months and was told the never charged my credit card. I call the CC company and verified that they charged my card right after the purchase. Would not use the company again."

Helpful Cool

5/5
2017-09-25

Great Service

"They were awesome and took great care of me. They helped me find an alternative to what I was looking for and made it super easy and simple to complete the order."

Helpful Cool

5/5
2017-09-22

Griddle

"Low price fast shipping!!!!! "

Helpful Cool

5/5
2017-09-21

Smoker covers

"My order was promptly filled and shipped out quickly. Great first time customer experience!"

Helpful Cool

5/5
2017-09-19

BBQ number 1 stop

"Found the product online, arrived on time and as advertised "

Helpful Cool

5/5
2017-09-18

Quality product and service!

"The process was very quick and easy. My BBQ and accessories shipped promptly and the American made quality is self evident. Each part was individually wrapped in protective film. Attention to detail in every part. It's all put together now and I can't wait to use it for the 1st time!"

Helpful Cool

1/5
2017-09-16

back order until 9/26

" Not sure how I can give this order a rating, since I ordered it on 9/11 and it's on backorder till 9/26 .
How do I get a rating when I haven't even got the order yet?
"

Helpful Cool

1/5
2017-09-16

Still waiting.

"I ordered 1 item. 2 days later they told me it was back ordered. It will take almost 3 weeks to get my charcoal. Unacceptable. "

Helpful Cool

5/5
2017-09-15

Great store for your BBQ

"Have used FireCraft many times. Great products at great prices. Always fast shipping."

Helpful Cool

5/5
2017-09-14

Outstanding service as always

"Service was excellent. They were quick to respond to email questions that I have. Have been shopping there for awhile now, and will continue in the future."

Helpful Cool

5/5
2017-09-13

Excellent

"Very professional and fast delivery. 100 % recommended."

Helpful Cool

5/5
2017-09-12

Rockwood Lump Charcoal via FireCraft

"Over the past 15 months, I've done around 7 orders for Rockwood Lump Charcoal from Firecraft. Each order consisted of five 20LB bags. All the orders were received in just a few days, and have been in excellent condition. Very happy with my experiences with FireCraft."

Helpful Cool

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