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"The spray nozzle broke on my 2007 Dodge Charger R/T. You would think that wouldn't be a large task. Think again... All the aftermarket nozzles are at least twice the size if not more. Saved by Factory Parts. "
Watch out product not fully explained what is needed
"I went to purchase a remote starter for my car but in the title of this remote it was never explained that you would need a Chrysler Dealership to install this remote or you would need to program it for the car with again a tool that a dealership has. I received the starter on time as explained but when I read the instruction that were in the box I saw I needed the tools above and could not install my self. I emailed to return this item only a few hours after it arrived at my house only find out they do not accept returns on electronics. Buyer beware this operation is not explaining everything you might need to install the item you buy and like me might be stuck with a part you cannot use They are also not helpful at allBeware of this site and read carefully before you purchase anything from them"
"Easy to purchase the parts"
"It was ok. Order was void due to them not selling the part anymore. Don't know where my refund is at still though"
So far its fine
"I was asked to provide my vin #, i thought i had already done that but, better safe than sorry."
"All parts I need I found here!"
VERY POOR, NON EXISTANT COMMUNICATION !
"NEVER RECIEVED PART I ORDERED ONLINE, AFTER WAITING SO LONG (OVER A MONTH) I CHECKED AND FOUND OUT MY ORDERED WAS CANCELLED AND NO CONTACT WITH ME TO EXPLAIN WHY !!!"
"On July 30th 2017 I purchased part number 57010448AH which had a description on the website of: APPLIQUE. Left, Right. C Pillar, Rear Door.I thought I was purchasing trim for my Jeep which was for BOTH sides of the car (see the left,right part of the description). When I received the product it was for the right side of the car, but I really needed it for the left side. After numerous attempts to call them and emails, I had to contact paypal to assist me in the return process. Paypal instructed me to return the item and then I will receive a refund. I returned the item and Factory Chrysler Parts CONFIRMED they received the product via EMAIL, I can provide this if needed. But they never gave me a refund and once again they will not answer the phone or emails. All I am looking for is a refund for a product they received back.As of now I lost out on the initial cost, shipping, return shipping and I didn't even get to keep this item. This company is a big scam."
"Soy de Chile y me parce excelente la posibilidad de poder comprar por su sitio web"
"very easy site to use, good prices"
"I got timely response to my queries and alternative shipping options were explored. "
return money for defective merchandise
"I bought a compressor for a jeep compass, which arrived damaged, I made the return and they returned another one and also it arrived damaged, two months ago it was returned for the refund of the money, but they have not responded to me"
99 Dodge Dakota Spare Tire Winch
"I needed a new spare tire winch for my 99 Dodge Dakota. I located the correct part on Factory Chrysler Parts and ordered it. It is the correct part and I did install the winch. All is well with the part and the installation. I am Very Happy. Thanks Factory Chrysler Parts !!"
Excellant service and fast delivery
"On item no longer in stock. I recived an email asking if I wanted it credited or to redo order. Order sent out quickly and was what I ordered."