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worst customer service ever, they cancelled my order without telling me. they said my $389 will be refunded but not
"on 12-8-17 I ordered a Roomba vac as a surprise xmas gift and paid for priority shipping. After 10 days of waiting I called for a status and delivery information and was told my order was cancelled, due to fraud purchase. On 12-8-17 my credit card was charged for the $389.94 for this purchase and priority shipping. I was told my money would be refunded. After 3 calls and 2 emails of being told the same thing, I had to call my credit card company to submit a refund request due to the fraud that this vendor has done."
Best place for vacuum parts
"This store had exactly what I was looking for. Very good price and fast shipping. Definitely recommend them!! "
BUYERS READ !!!!!!!!
"WARNING:DO NOT SHOP HERENever return callsNever updates ordersTold me order will be ready and tracking number will be sent by Tuesday after New Years just to get me off the phone. Called in that Tuesday tells me product is on backorder. THEY ARE LIARS Sells products that they dont haveVery poor Customer service (phone)Literally they just dont care about you But they like to take your money and when you ask for a refund they say they will call you back once refund is processed..... its been 7 days..... no response "
"John, the sales person I reached was very dry and non communicative. I got the impression he didn't like what he was doing. I knew what I wanted to order and had to lead him through the process where he was not very helpful. Even had to ask him about buying additional vacuum bags. Product is great and works as expected. I wish John could have made the order process more interactive and enjoyable."
Terrible Customer Service
"The wrong color item was delivered, but the website said nothing about this. I spoke to Josh who was terrible to work with. I rarely write reviews, but I would never do business with this company again. "
never received part but was billed
"ordered part, was billed, never received part."
parts for an older machine
"ordering online at their site was fast as long as you have correct info..products came with out much of a wait.one of the products did not fit.received an RA number to return. reimbursed very quickly."
BEWARE! Where is my order that has been PAID IN FULL?
"Placed my order one month ago, after one week I emailed them asking where is my order. They replied the parts are out of stock at the manufacturer and they have no idea when the parts will be received. Normal/honest companies will only charge your credit card AFTER your order has shipped! AND a good company would have notified me of this HUGE delay, but I had to ask them! I still have not heard one word from this company. I will never use them again and highly suggest others BEWARE!I still have not received my order! "
"Mom needed a new vacuum really bad. She wanted an Electrolux. None to be found locally. Tried online. Found Evacuunstore! Bought one and used it last time I visited. Works well. Not too heavy. Handy handle to pick it up to move it around. Pleased with results!"
" Your review process is the most irritating thing about you. I don't have my invoice but you don't attach it to this email. I tried to give you 5 stars and say something nice but can't get past the invoice number. Lame "
Slow to ship
"I placed my order over 3 weeks ago and it hasn't shipped yet. There has been no communication what so ever. I'm highly disappointed."
Not a happy event..
"Unit bad, could not get it replaced"
TOOK TOO LONG FOR RESPONSE
"I BELIEVE THE GIRL WAS OUT ON VACATION -- SOMEONE SHOULD HAVE CALLED US BACK REGARDLESS.MAIN LINE OPERATOR WAS NOT FRIENDLY, BUT THE GIRL WHO ACTUALLY TOOK MY ORDER FOR THE REPLACEMENTS WAS VERY NICE. BUT IT DID TAKE A COUPLE OF DAYS FOR RECEIPT. DELIVERY DATE WAS OK."
Best-in-class on-line vacuum retailer
"Evacuumstore is my go-to for vacuum cleaner parts - good selection, easy web navigation, competitive pricing. Good follow-up with electronics receipt, shipping and delivery notification."
Don't waste your money on priority mail
"I own a cleaning company and I ordered in bulk vacuum cleaner belts. I needed them pretty quick so I had them shipped priority which is 2 days I received them a week later to the day."