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Stores > Entertainment Earth
  • Entertainment E

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.45/10 8.45/10
    Chance of future purchase: Rating 9.29/10 9.29/10
    Shipping & packaging: Rating 9.34/10 9.34/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 9.61/10 9.61/10
Voice your opinion! Review Entertainment Earth by clicking a star below.
Rating 10/10

Great customer service

"Donald was fantastic, he was very patient and took time to explain the calculation process until I had a clear understanding. He was pleasant, courteous and very customer friendly. He was a pleasant exception to my usual customer service experience. Keep up the good work Don!"

Rating 10/10

Donald was amazing

"Donald took care of my from start to finish. He went the extra mile on more than one occasion and he touched base to ensure I was satisfied. He was also polite and thoughtful. PLEASE recognize Donald (Tapia I believe his last name is) for such a great job and wonderful customer service."

Rating 10/10

An above-and-beyond resolution

"I purchased a new BBP/EE item through a retailer on Amazon and, once received and opened, discovered damage that seemed as though it could be traced back to the factory. When I contacted EE to enquire about this, the representative from the company, polite and professional throughout, offered me a quick and generous solution to my problem.

Thanks, Donald!

Rating 10/10

Excellent and helpful

"The agent was extremely helpful and went out of his way to help with my order. "

Rating 10/10

Amazing customer service!

"Donald, an Entertainment Earth representative, provided me with AMAZING customer service when I called in for help with an exchange of a product found to have a factory assembly error. He represented Entertainment Earth incredibly well and effectively handled my request immediately and in a very friendly and personal manner. "

Rating 10/10

Donald Tapia

"I have been an EE client for at least 10 years, and the service has always been great. I have interacted with Donald on a number of occasions during that time, and he has always been very helpful."

Rating 2/10

Worst customer service EVER!

"Order Date: 8/2/2017
Order No.: 7000118
Internet Order No.: 27080220426844

I placed an order for the Goosebumps TV Series Slappy the Dummy Prop Replica. It said it would ship in September 2017. Here it is, the end of October 2017 and I am being told NOW it will not ship until November 2017. I want to cancel my order and have a 100% FULL REFUND since they are not fulfilling their promise. The customer service has been HORRIBLE. I originally wanted a credit for the delay, but it is excuse after excuse. So I decided to cancel my order and take business elsewhere. The service agent on the chat named 'Donald' claims he canceled my order. Yet, no email confirmation went through. He then is trying to get all sorts of information. I just want my order canceled and to be done with this dishonest company with all their false advertising!

Rating 10/10

A Collecting Nerd Speaks of Great Selection and Amazing Service

"I am collector, artist, gallery owner... and let's not forget to add.... a NERD of the highest form. I have been taken by science fiction, fantasy, action.... and just about every form of entertainment out there from yesterday and today. That stated, as a kid watching the Starship Enterprise fly by on the TV screen,..or as a teen (in 1977) watching a Star Destroyer creep over me on a huge silver screen in the beginning of Star Wars,.. all of the things I witnessed (and wanted to play with) from these greats were simply not being reproduced to actually collect in the way I had envisioned back then. Now... enter the age we are currently in and suddenly everything we can think of is made with accuracy and awesomeness! It is FANTASTIC!... With emphasis on the FAN part of that word!
Years ago, when I found my way to Entertainment Earth, I was again taken by the collective items Jason Labowitz had assembled for us all to choose from. A fellow geek made good! (No offense Jason, but you know it is true..lol). That great assembly of items continues today, on an even greater scale with Entertainment Earth's offerings. I am floored with the amount of items to choose from. My wish list there is HUGE, as are my order of upcoming items! That itself should be enough, but it is not the only thing Entertainment Earth gives you. They also give you world class service, taking care of your orders with great communication and efforts to get them to you quickly. They don't even charge your credit card until an item ships! I cannot say that for other collectible stores I have encountered. Because so, I will no longer purchase direct from some of the company's that make the product I want. You know what I am typing of.... the company's that take pre-order money, leaving you with a year's worth of time before you actually receive the item you paid for. Entertainment Earth takes that frustration off the table by not charging you until the item ships. Then there are the Entertainment Earth employees... who treat you like gold! They actually want you to enjoy the products you purchase, and make sure your order is what you wanted. And if there is a snafu from the product maker, they let you know.
Entertainment Earth is exactly what it states in it's name. And they are so with quality and professionalism. I thank them.
Kurt Kuhn
Kuhn Global Incoporated
Modeler's Miniatures & Magic

Rating 10/10

Superb friendly service you couldn't ask for better

"The customer service rep I had was excellent Eddie I sing your praises great guy very friendly and very patient we need more customer service like him. Eddie hope I get you the next call stay cool M JACKSON"

Rating 10/10

Amazing customer service and quality!

"I've been purchasing with EE for about a year now and have been completely satisfied with the website and ease of use. The items always arrive on time and safely packaged. Any time I've had any questions or concerns the customer service team has been quick and helpful. I've worked with Donald a lot and he always honored and helped with any price match or availability questions. Entertainment Earth is my first choice and main collectibles source!"

Rating 10/10

Excellent Customer Experience

"Dedicated online customer service makes your purchasing smooth and easy! My particular specialist Donald, helped me with all aspects of my order and resolved any issues that I may have had to more than my satisfaction.
I would definitely come back again!

Rating 10/10

Entertainment Earth

"Entertainment Earth has the best prices I've found online and excellent customer service."

Rating 10/10

Thank you Don at Entertainment Earth

"I called and spoke to Don Tapia today to inquire about a pre-order I had made awhile back. Don was very informative, helpful and friendly. I'm not a big vendor, just a collector of Star Wars action figures, but Don made me feel like he truly cared I was a customer of Entertainment Earth and that I mattered to them. I will absolutely return to EE in the future and will continue to encourage my friends and family to do the same. Thank you for offering such great things. You guys sell the coolest things at a very fair and reasonable price. I still have every single action figure I've ever purchased from you over the years. Again, Don thank you for helping me out today. You're great to your customers and you work for a great business. Talk to you again soon."

Rating 10/10


"My EXPERIENCE has been EXCEPTIONAL in all the years that I have been with Entertainment Earth.
Your commitment to me reaches all my expectations.
Its VARIETY of products and its QUALITY mint condition guaranteed, risk free shopping and hassle free 90-day returns is EXCELLENT.

I want to take advantage and let you know how exceptional DONALD TAPIA has been in customer services.

Rating 10/10

The TRUE Toy Destination

"I've been shopping with EE for about 10 years now and I simply don't go anywhere else for my figures. EE's pricing, selection, service and Mint Condition Guarantee is just the complete package! Speaking of service, I would feel remiss if I did not mention Eddie Alvarez by name as his customer service skills are truly second to none...and coming from a forme retail/store management career of over 10 years, I KNOW service and equally know how much effort goes into providing GREAT service. He continues to amaze me by his level of product knowledge, courtesy and professionalism and also, is just an all-around good guy. What other company has an employee routinely call/email you to ensure you are up to speed on the latest arrivals that come in, that should be something of interest based on your previous orders? Or to check in and make sure your orders that have been arriving, met your level of intended satisfaction? I could go on and on but the short of it is this, Eddie literally makes you feel like a valued, respected customer and is nothing short of a KEY asset for EE. I don't think there's more that anyone else could ask for quite frankly and as a result, I am MORE than happy to continue giving EE my business!!!"

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