• ADDRESS
    94538
  •  
  • BUSINESS HOURS
    9:00am - 6:00pm PST, Monday - Friday.Close: Saturday - Sunday.
    GENERAL PHONE
    1-877-Buy-EXPC
    FAX
    1-510-372-0611
  •  
  • SUPPORT EMAIL
    support@excaliberpc.com
    SUPPORT PHONE
    1-877-Buy-EXPC

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.23/10
Chance of future purchase: 8.08/10
Shipping & packaging: 8.19/10
Customer service: 8.27/10
Return/Replacement policy: 8.93/10
Click a star to Write a Review!
5/5
2017-12-22

Great service even if I didn't buy at the end

"I had to cancel my order but the attention was always very good. "

Helpful Cool

5/5
2017-12-22

Very happy

"Good price and fast shipping. A lot of free stuff came with the order. "

Helpful Cool

1/5
2017-12-22

They don't accept paypal

"They don't accept paypal or international credit cards. They live in the past, using wire transfer "

Helpful Cool
No Avatar
excaliberpc.com from EXcaliberPC.com has responded
Posted Jan-02-2018

“We accept US Credit Cards, PayPal (US/UK/Canada), Amazon Pay (supports international credit cards), AliPay, and Bank Wire Transfer. We will soon support cryptocurrencies such as Bitcoin. We don't live in the past and we are extremely cautious about internet frauds.”


5/5
2017-12-22

Great service from EXcaliberPC.com

"I am very impressed with the service I have received from EXcaliberPC.com"

Helpful Cool

5/5
2017-12-21

Three VR PC's

"I have bought three VR PC's from EXcaliberPC.com and have been happy with the experience every time."

Helpful Cool

5/5
2017-12-19

Very Pleased

"Ordered a custom Asus ROG laptop. Very happy with staff, who called with questions, and time to assemble and ship unit. Plan on doing business with this site again!"

Helpful Cool

5/5
2017-12-18

Sehr zuverlässlicher Leute

"Lieferung kam schnell und unbeschädigt nach wenigen Tagen an, und der Support reagierte schnell auf meine Fragen."

Helpful Cool

3/5
2017-12-18

had some issues contacting at first, but problem was quickly resolved

"There was a problem with the billing information that I submitted. I tried responding to them multiple times, but I never got an answer. Eventually, one of my calls went through, and the operator on the other end was quick to resolve the issue. I received a confirmation email immediately afterwards, so I was satisfied."

Helpful Cool

4/5
2017-12-16

Okay

"Fed Ex wasn’t that great with their delivery. Not sure how the computer works yet as it is a Christmas gift."

Helpful Cool

4/5
2017-12-12

Great

"At first took to log for order to ship, 12 business days, but it because tbey where concerned about my account and delivering adress sience recently. And tbey where hard yo fiind on the phon in the middle of a day lime 1 pm pacific tine "

Helpful Cool

5/5
2017-12-12

I bought a laptop the service was super kind and very helpfull

"I am from israel and the store doesn't ship to Israel but the service was amazing thank you EXcaliberPC.com I will order more things from you in the future "

Helpful Cool

5/5
2017-12-12

Worked Well Under a Rush

"Unit was out of stock when ordered. Once they got it in, I needed the unit within 2 days. They rushed the upgrades and got the unit out the same day, upgraded the shipping at no cost, and got the unit to me on time. "

Helpful Cool

2/5
2017-12-11

Delayed delivery

"Took a week and a half for them to even ship my order, and 3 days to get back to me about timing. "

Helpful Cool
No Avatar
excaliberpc.com from EXcaliberPC.com has responded
Posted Jan-02-2018

“We sincerely apologize about the shipping delay. We were understaffed during the Black Friday weekend but eventually the order was delivered as promised.”


1/5
2017-12-11

Horrible customer service

"After 2 weeks of waiting for my order to be processed it was cancelled by excaliburpc without notice and they did not answer any of my emails or phone calls."

Helpful (1) Cool
No Avatar
excaliberpc.com from EXcaliberPC.com has responded
Posted Jan-02-2018

“The order didn't pass security measures set by Amazon or PayPal which was the reason why we had to cancel the order. We did contact the customer regarding declined payment and international (import) tax warning by email.”


5/5
2017-12-11

First class service!!!

"We had a few issues getting our order placed. The issues we out of both our control as well as Excalibur’s. They were very helpful and patient. Once the stars aligned they jumped into action and went above and beyond. We will be making all our pc purchases through Excalibur going forward. "

Helpful Cool

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