• ADDRESS
    94538
  •  
  • BUSINESS HOURS
    9:00am - 6:00pm PST, Monday - Friday.Close: Saturday - Sunday.
    GENERAL PHONE
    1-877-Buy-EXPC
    FAX
    1-510-372-0611
  •  
  • SUPPORT EMAIL
    support@excaliberpc.com
    SUPPORT PHONE
    1-877-Buy-EXPC

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 8.50/10
Chance of future purchase: 8.54/10
Shipping & packaging: 8.40/10
Customer service: 8.27/10
Return/Replacement policy: 8.48/10
Click a star to Write a Review!
5/5
2017-11-23

5 stars

"Not giving 4 stars because after the first purchase everything was good."

Helpful Cool

5/5
2017-11-23

ROG backpack

"Only a ROG backpack for my son’s ASUS gaming laptop. The one that came with laptop lasted five years!"

Helpful Cool

5/5
2017-11-22

Very responsive customer service

"I ordered a new ASUS laptop to replace my dying tower PC. I needed it soon so I paid for the overnight delivery. After an initial problem getting my credit card verified, I contacted customer service to get it straightened out. The rep was very helpful and responsive and my laptop was shipped out that very day and received the next day. And the laptop works great. So, I recommend this company due to their responsiveness."

Helpful Cool

5/5
2017-11-17

Best online experience

"Questions answered promptly. Service provided as promised. Goods well packed and as announced.
Thank you
"

Helpful Cool

1/5
2017-11-12

Horrible

"I accidentally ordered a laptop. When I first contacted EXcalibur with the cancellation, I never got a reply. I contacted them multiple times through emails and their "live chat" - in which they were never live. I was heavily disappointed when I was sent an email asking for a tax payment. I replied with a complaint and a day later EXcalibur responded. I will never buy from this company again."

Helpful Cool
No Avatar
excaliberpc.com from EXcaliberPC.com has responded
Posted Jan-02-2018

“Customer accidentally placed an order for a laptop shipping to Australia on 10/29 (Sunday evening) and we replied within one business day on 10/30 (Monday morning) and we also sent a warning regarding international (import) tax as a courtesy. Our live chat and Facebook messaging is active 10 to 12 hours a day.”


5/5
2017-11-11

very good experience

"EXcaliberPC have a very nice customer service. And its product is quality- guaranteed. "

Helpful Cool

5/5
2017-11-10

Excellent customers and sales service.

"Thanks to Steve my order was completed. I am really thankful for his support throughout my mistakes in orders."

Helpful Cool

5/5
2017-11-04

Asus rog scar gl503vs-dh74

"Computer hasn't gotten here yet. Still in preorder status. Sure it'll be fine though."

Helpful Cool

5/5
2017-11-03

Thumbs up

"Thumbs up. ExcaliberPC delivered on time and I'm pleased with the product."

Helpful Cool

5/5
2017-10-27

Good Purchase

"My purchase arrived on time and exactly as ordered. This order replaced a previous (same configuration) purchase from another vendor whose product failed within one day of its arrival and had to be returned. EXcaliberPC provided a better buying choice at less cost. This is the second computer that I have purchased from EXcaliberPC over past years and both times have been satisfying."

Helpful Cool

5/5
2017-10-25

Tried a few Only ExCaliber Delivered

"I currently live outside the USA, I tried several retailers and only ExCaliber contacted me when and helped me finishing my order. Great customer service!"

Helpful Cool

4/5
2017-10-19

Quality reseller

"The company is smart in their offerings. They lack a little bit in communicating quickly with their customers, but made up for it appropriately by upgrading shipping so order reached me pretty much on time. They seem to know their stuff when upgrading machines."

Helpful Cool

5/5
2017-10-15

Great prices

"Excellent package price offered on my laptop purchase and great customer service / response time."

Helpful Cool

5/5
2017-10-15

A+++

"A++++++++++++++++++++++++++"

Helpful Cool

5/5
2017-10-14

Good

"Need a part that was broke waiting for Asus to deliver .Excalibur is very helpful in addressing the problem all ways answer the phone .would definitely use again "

Helpful Cool

Share EXcaliberPC.com's store rating

EXcaliberPC.com is a Merchant Member! Learn more

EXcaliberPC.com is a merchant member
EXcaliberPC.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,435 merchant members.