• ADDRESS
    94538
  •  
  • BUSINESS HOURS
    9:00am - 6:00pm PST, Monday - Friday.Close: Saturday - Sunday.
    GENERAL PHONE
    1-877-Buy-EXPC
    FAX
    1-510-372-0611
  •  
  • SUPPORT EMAIL
    support@excaliberpc.com
    SUPPORT PHONE
    1-877-Buy-EXPC

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 8.63/10
Chance of future purchase: 8.57/10
Shipping & packaging: 8.44/10
Customer service: 8.31/10
Return/Replacement policy: 8.65/10
Click a star to Write a Review!
5/5
2017-11-27

Great service

"Customer service was very helpful and product arrived early."

Helpful Cool

4/5
2017-11-27

this store needs to be more mainstream!

"I'd give 5 stars if it weren't for the difficult time I had trying to speak to a person over the phone, it took two days and about 6 to 7 phone calls to finally get to speak to a person. That being said, the overall experience was quite great.
The items are brand new and just as described, they arrived at the expected time. the free gifts or unbeatable in the pricing is really competitive.
"

Helpful Cool

5/5
2017-11-27

Great Experience

"I purchased a computer and was impressed that I received a call to verify my identity to confirm it was really me who requested the purchase. The worker was friendly and attentive to any questions I had. I received my product right on time and everything is as it should be. I will certainly use them again if the need arises."

Helpful Cool

5/5
2017-11-26

One fine delivery.

"I don't want to start by the name of the company, otherwise it will sound like I'm advertising it...
However, I do have to say that Excaliber staff was very helpful. They went out of their way to solve an issue created by the original supplier, just so that I'd get my order on time and in full... order.
If I had to describe the "aforementioned" company, I would use such adjectives as responsive, friendly, professional, knowledgeable and... cheap-er, but I probably wouldn't have to because you -the reader- are on this website to confirm what you already know : this California based IT vault is without any doubt one of the best ones around.


p.s. one year prior to my final purchase, I had enquired them about the Asus G701VK, had got an answer quickly, and never received any spam and/or recall on my enquiry from them. What I mean to say is : they won't hassle you like a lot of companies out there...
"

Helpful Cool

3/5
2017-11-23

fast shipping of one item is not enough to get 5 stars. in order to get it you need to send all items

"The shipping was so fast I could not even believe it (laptop arrived in less than 24 hours of making order). the reason I am giving 3 stars is that they have not sent the promotion carry bag. I emailed them to learn the status but I did not even get a respond. it looks like the promotion is just to attract the costumers. "

Helpful Cool

5/5
2017-11-23

5 stars

"Not giving 4 stars because after the first purchase everything was good."

Helpful Cool

5/5
2017-11-23

ROG backpack

"Only a ROG backpack for my son’s ASUS gaming laptop. The one that came with laptop lasted five years!"

Helpful Cool

5/5
2017-11-22

Very responsive customer service

"I ordered a new ASUS laptop to replace my dying tower PC. I needed it soon so I paid for the overnight delivery. After an initial problem getting my credit card verified, I contacted customer service to get it straightened out. The rep was very helpful and responsive and my laptop was shipped out that very day and received the next day. And the laptop works great. So, I recommend this company due to their responsiveness."

Helpful Cool

5/5
2017-11-17

Best online experience

"Questions answered promptly. Service provided as promised. Goods well packed and as announced.
Thank you
"

Helpful Cool

1/5
2017-11-12

Horrible

"I accidentally ordered a laptop. When I first contacted EXcalibur with the cancellation, I never got a reply. I contacted them multiple times through emails and their "live chat" - in which they were never live. I was heavily disappointed when I was sent an email asking for a tax payment. I replied with a complaint and a day later EXcalibur responded. I will never buy from this company again."

Helpful Cool
No Avatar
excaliberpc.com from EXcaliberPC.com has responded
Posted Jan-02-2018

“Customer accidentally placed an order for a laptop shipping to Australia on 10/29 (Sunday evening) and we replied within one business day on 10/30 (Monday morning) and we also sent a warning regarding international (import) tax as a courtesy. Our live chat and Facebook messaging is active 10 to 12 hours a day.”


5/5
2017-11-11

very good experience

"EXcaliberPC have a very nice customer service. And its product is quality- guaranteed. "

Helpful Cool

5/5
2017-11-10

Excellent customers and sales service.

"Thanks to Steve my order was completed. I am really thankful for his support throughout my mistakes in orders."

Helpful Cool

5/5
2017-11-04

Asus rog scar gl503vs-dh74

"Computer hasn't gotten here yet. Still in preorder status. Sure it'll be fine though."

Helpful Cool

5/5
2017-11-03

Thumbs up

"Thumbs up. ExcaliberPC delivered on time and I'm pleased with the product."

Helpful Cool

5/5
2017-10-27

Good Purchase

"My purchase arrived on time and exactly as ordered. This order replaced a previous (same configuration) purchase from another vendor whose product failed within one day of its arrival and had to be returned. EXcaliberPC provided a better buying choice at less cost. This is the second computer that I have purchased from EXcaliberPC over past years and both times have been satisfying."

Helpful Cool

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