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e.g. Such as Newegg | browse by category or see best/worst

Stores > EXcaliberPC.com
  • EXcaliberPC.com
    • ADDRESS
      94538
    •  
    • BUSINESS HOURS
      9:00am - 6:00pm PST, Monday - Friday.Close: Saturday - Sunday.
      GENERAL PHONE
      1-877-Buy-EXPC
      FAX
      1-510-372-0611
    • SUPPORT EMAIL
      support@excaliberpc.com
      SUPPORT PHONE
      1-877-Buy-EXPC

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.68/10 8.68/10
    Chance of future purchase: Rating 8.38/10 8.38/10
    Shipping & packaging: Rating 8.79/10 8.79/10
    Customer service: Rating 8.14/10 8.14/10
    Return/Replacement policy: Rating 8.23/10 8.23/10
Voice your opinion! Review EXcaliberPC.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-09-13

Great service

"Customer service are very professional and efficient. I understood the steps about security but the representative went all the way to complete my order. Thank you"


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Verified Customer
Rating 10/10
5/5
2017-09-07

positive experience

"Well represented product, easy deal, quick delivery and amazing laptop..........thx EX"


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Verified Customer
Rating 2/10
1/5
2017-09-07

terrible company

"I ordered an asus gl702 laptop with them, it was not available so it was placed as an back-order, 2 weeks later the laptop came back in stock at their website , but my order never saw the light of day. So after a few days i sent them an email regarding the whole fiasco , they just couldnt give me a convincing answer for why this happened, so a few more days later i just asked for a refund and took my money to xoiticpc.com god bless those guys. hooked me up with an insane rig. excaliberpc, is not worth your time just steer clear. use xoiticpc or worst case just go on to newegg.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-03

Good product

"I used their Ebay store. Purchase was effortless. Packaging was great. Delivery was quicker than suggested. The game options are not as great as on their main website though. And I really wished this wasn't so. Their product was as described and the quality of the added freebies is better than expected. No fuss. No mistakes. Good email follow-up service.
Am happy with this company.
"


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Verified Customer
Rating 10/10
5/5
2017-08-31

WORTHWHILE Puchase and Great Customer service

"Initially was going through Amazon who stated they were unable to SHIP to our address. Mind you we've been Amazon Prime members with weekly purchases.
Proceeded to EXcaliberPC.com making our purchase. Our banks fraud department decided payment being cautious to online activity. Customer service worked with me, laughed and completed purchase.
Timely delivery. Easy setup. And my husband couldn't be more please. Excellent laptop with many perks!
The advantage of going through EXcaliberPC.com in addition to the laptop at the same price as Amazon we received backpack case, mouse and mouse pad. Great deal!
"


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Verified Customer
Rating 10/10
5/5
2017-08-30

Outstanding customer service

"I had placed an order with an "exotically" named laptop company 1 week before placing my order with ExcaliberPC. I needed delivery quickly but the "exotically" named laptop company could not expedite the delivery date as the order had already shipped. I therefore cancelled the order with the "exotically" named laptop company and placed an order with ExcaliberPC. I spoke with ExcaliberPC and explained that I needed delivery urgently. ExcaliberPC duly arranged to deliver my laptop 1 business day after I placed my order! The quality of the service I received from the sales staff was excellent and beyond reproach. This is the kind of service that other companies (big and small) should aspire to.

I've had some contact with the sales department after I received the laptop just to ask for some alteration to the invoice address details as I had accidentally given incorrect details initially. The follow-up, speed of response, and resolution from ExcaliberPC was once again outstanding.

I have no hesitation in recommending ExcaliberPC and I would happily use them again.

John
"


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Verified Customer
Rating 8/10
4/5
2017-08-30

Great! Just slow a little slow on shipment.

"Great! I just had to call to get them to go ahead and ship. I saw a recommendation to call and order instead of online so I would give the same advice. Much quicker! Overall great experience!"


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Verified Customer
Rating 4/10
2/5
2017-08-29

Not a single reply

"Email 3 times, website massage 1 time, never replied me, maybe your company is too big to deal with me"


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Verified Customer
Rating 2/10
1/5
2017-08-29

Run-around

"Took two weeks to verify my credit just to tell me they sold the laptop to someone else."


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Verified Customer
Rating 8/10
4/5
2017-08-25

Great Service

"I seem to have decided to purchase the most elusive PC in the world. I had actually purchased it from another retailer who was unable to deliver, and then another one who did manage to get the PC to me, but unfortunately delivered a sub-par example which was then returned. I was finally able to purchase my product through ExcaliberPC who required a confirmation of payment as I was using PayPal, but when I called to give the verification, I was informed that the product was out of stock. I spoke a few times with John at ExcaliberPC who told me that there was an order for the PC that fell through and would hold it for one day before releasing it to the wild. I placed an order and called him back the next day. From then on, everything went smoothly. Four stars because when I originally purchased the PC the site said it was in stock when it had previously been spoken for. Other than that, excellent experience and fantastic customer service. Would definitely recommend."


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Verified Customer
Rating 10/10
5/5
2017-08-24

Great experience

"Delivery on time, all items included"


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Verified Customer
Rating 10/10
5/5
2017-08-21

Epic!!!

"Excellent quality items, but more importantly - the staff kept me informed of the progress of the system throughout the entire process! Great business, and great laptop! You rock! "


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Verified Customer
Rating 10/10
5/5
2017-08-18

Great product and outstanding service!

"EXcaliberPC delivered the great products even before time and the friendly helpdesk was an outstanding help with a difficult overseas transaction. I would recommend EXcaliberPC to anyone!"


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Verified Customer
Rating 10/10
5/5
2017-08-17

Fast Delivery and Recommended Seller

"Ordered a gaming laptop and it was shipped immediately after payment was made. Delivery was fast for an international delivery and packaging was sufficient and done well. Customer service was patient in helping me through the ordering and payment process. Items arrived in good condition and is functioning well. Recommended seller."


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Verified Customer
Rating 8/10
4/5
2017-08-17

delivery was prompt but one item backordered

"Need to confirm with phone call. Delivery was prompt and no upsell of services; however, one of the gift items is still backordered after 2 weeks."


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