• ADDRESS
    94538
  •  
  • BUSINESS HOURS
    9:00am - 6:00pm PST, Monday - Friday.Close: Saturday - Sunday.
    GENERAL PHONE
    1-877-Buy-EXPC
    FAX
    1-510-372-0611
  •  
  • SUPPORT EMAIL
    support@excaliberpc.com
    SUPPORT PHONE
    1-877-Buy-EXPC

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 8.53/10
Chance of future purchase: 8.50/10
Shipping & packaging: 8.40/10
Customer service: 8.36/10
Return/Replacement policy: 8.64/10
Click a star to Write a Review!
5/5
2018-06-14

Great Customer Service

"I had an issue in the order which was completely my fault, so I had to call customer service when they notified me of the problem. The man who assisted me (forgot his name ☹ but he's from the Fremont store) was very helpful, he even stayed an hour after closing to help me out which was very nice of him.
About the laptop, the GE63 Raider 8RE, I only used it for about a week, ran into a couple troubleshooting problems because I was deleting bloatware off the computer. Other than that the laptop runs amazingly, all the games I run go at a smooth 60 if not 120 fps. Overall great laptop and service
"

Helpful Cool

5/5
2018-06-08

5 Star

"Delivered on time and phone support was excellent!"

Helpful Cool

5/5
2018-06-03

Open box

"The pc I bought was open box but it was like new. They also were very helpful through the phone. I’d recommend giving them a call about your product if shopping online"

Helpful Cool

5/5
2018-06-01

awesome service

"Steve in sales was very helpful thank you so much for the great service and laptop look forward in doing business with this company again"

Helpful Cool

2/5
2018-06-01

Web error, then failure to follow up.

"I had an old card processed somehow after entering new card info. Card declined... then after resubmitting the new card info my order was not reviewed and shipped the status just remained processing until I called inquiring. The gentleman in customer service was very helpful after it was brought to his attention."

Helpful Cool

5/5
2018-05-28

Fast, secure and great

"I just got what I expected, everything as described."

Helpful Cool

5/5
2018-05-26

Good Value

"Overall, I am very satisfied. They provided everything as advertised and included a nice surprise too. The price was very competitive considering the additional items included and the free additional storage. One suggestion is that they could do a better job managing customer expectations for when to expect delivery. For example, their website states that items are generally shipped within one or two business days. My item was in stock but I did not hear from them until the fifth work day to let me know my order was flagged. I think they should notify me ASAP if there is a holdup. In the end I received the order on the tenth workday, thirteen days after my purchase. My one time talking to staff was a good experience. Overall, I would recommend them highly.
"

Helpful Cool

5/5
2018-05-25

Helpful

"The staff was helpful on answering my questions, and got my item quicker than what I was told very happy with there service will be shopping there again."

Helpful Cool

5/5
2018-05-22

Overhall experience was excellent.

"The only issue I had is that when the laptop arrived the sound was not working, I had to re-instal the audio driver and that fixed the problem. I have it from a week and everything works flawlessly. Customer service was brilliant. Shipping toke a little longer due to many orders customization, but when I called them they shipped it with a 2 day service.
Thanks and I will buy again from them.
"

Helpful Cool

5/5
2018-05-22

EXcaliberPC is the place for custom built laptops!

"EXcaliberPC was very good in helping me customize MSI GT73VR TITAN PRO laptop. They courteous and more than willing to help me with my laptop. Good price and quick to deliver. I bought this laptop for my brother on his birthday and he really likes it a lot. I highly recommend buying from EXcaliberPC. I plan to buy my next laptop from them. "

Helpful Cool

5/5
2018-05-18

Good laptop

"I love this laptop. Perfect for what I do."

Helpful Cool

1/5
2018-05-16

No customer service!!

"Send email asking for ETA of a preorder laptop, no reply. Fill out online form on it website asking the same question, still no reply yet after 2 days. "

Helpful Cool

1/5
2018-05-14

No customer service even before shipping

"They did not alert me that my credit card had been denied. I had gotten an alert and authorized the charge. I waited ten days and sent them three messages and yet they never told me that they were not fulfilling the order."

Helpful Cool

5/5
2018-05-13

I give them a real 5 stars

"I have a very good experience buying here, I'm from a diferent country and I found in EXcaliberPC.com what I was looking for, their team are so patient and they give you a very kind assistance. Thank's for the excellent service!"

Helpful Cool

5/5
2018-05-11

Excellent customer service from EXcaliberPC.com

"I appreciated that a representative of the company called to confirm my online purchase and to review when the computer would ship. It gave me a chance to ask about the extras to be included, confirm the total purchase amount and get information on when to expect delivery. The computer and all accessories was delivered on time and was packaged great! The computer was a gift to my grandson and he is so pleased with the quality of the graphics and power to play his games. "

Helpful Cool

Share EXcaliberPC.com's store rating

EXcaliberPC.com is a Merchant Member! Learn more

EXcaliberPC.com is a merchant member
EXcaliberPC.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,435 merchant members.