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Unethical Return Policy
"I purchased two leotards for my 10 year old. She tried them on and one did not fit, so we returned it immediately. I checkcked the status two weeks later and was advised the leotard was received on 1/28/18 and would take two weeks to process. Afternot hearing anything further or seeing a refund, I called today. They informed the item could not be trueness because it had a spot on the crotch area and the item was returned 2/7/18. I was completely floored and degraded. They offered a discount but I declined be because they have lost my business. "
"I ordered the first day of October saying my item was in stock. To end yo getting emails sayid. 2-4 weeks I said ok. Then again another email stating another 2-4 weeks and then another. They told me it would be in on time for my daughters nutcracker. They lied and ruined her experience! Now we have no ballet slippers. "
Full of excuses.
"Only 3 weeks to get the wrong size. Like most companies they will over promise and under deliver. They offered to send correct size for Saturday delivery. I accepted the offer. Today is Monday I still have no shoes for daughter who just performed two dance with dead pointe shoes. Her feet hurt. Thanks Discount Dance. "
"I placed an order for a leotard. Ten days later, still haven't received and no notice from company. I sat on hold for 15 minutes with customer service to hear it's not in stock! I told them it would have been nice to have been notified of that so I could order elsewhere! I cancelled my order hoping I receive my credit! Found a better leotard for half the price and free shipping on Amazon which I will receive this weekend! I won't order from this company ever again!"
Sadly never purchasing again.
"I ordered Saturday, paid for rush processing and expedited shipping to get my items delivered by Friday for a flying trapeze show Sunday. Online my order was shown as still processing on Wednesday so I called the customer service number and it just rang and rang. Same thing happened on Thursday. I finally get the message to wait on hold on Friday and it said 13 people were in line ahead of me and that it would be 10 minutes. I waited. Over 24 minutes later someone finally answered and told me that there was a problem in the warehouse a few months back with inventory not matching up correctly in their system. So they said they would ship some of the items I needed overnight which meant I would not have gotten them because they wouldn’t do a UPS Saturday delivery. I would have only received half the items I ordered for my costume and they wouldn’t have shown up in time anyway. Sadly this isn’t what I would expect from one of the largest online retailers of dancewear. For now on I will order from dancewearsolutions instead of discount. "
"I am a teacher who placed an order over $2000 on September 7th for all IN STOCK items and I have yet to receive my items. I have contacted customer service 4 times via email and all I was told is that it is their busy season. After 3 weeks I called and spent 34 mins on hold until I could speak to someone. At this point I was told that 1/2 of my items were on back order and they don't have an estimated time in which they would arrive. The items that were in stock showed a request to to sent out separately over 2 weeks ago but" it must of not gone through". They told me "fingers crossed" they would arrive before December, all of this because they had a "glitch" in their system. I was told its not every order, just 3,000 orders that were accepted in a certain time period. I have been a loyal DDS customer for over 12 years and I could not be more disappointed with the lack of accountability, customer service, shipping, and the entire management of this situation! "
Great Shop for discounted dance necessities
"Not sure why all the negative reviews.I've had nothing but positive experiences with Discount Dance.Always deluever on time and always has things I need in stock and if they don't,they let you know during checkout if your order is in stock or when it'll be in stock again "
Processing order and shipping order
"I ordered in plenty of time for my daughter to start tap. I wait the max amount of time thinking the stuff will get here. Well I just called after 14Mins on hold to get someone and he tells me they had a "glitch" in their system and my order was placed around that time he had to check what was going on with it with the "warehouse", 12 more mins he comes back and tells me that he thinks they will get it out tomorrow but there is no Guarantee. Ummm what ?! I paid you $90 and you should send my items. Tomorrow I will be filing for my money back from my credit card company.. horrible place with no responsibility "
"I ordered two leotards and they said they were in stock on the page, while I got an email AFTER I already paid and ordered them that one item wasn't in stock but I was still charged the same amount for shipping. They even didn't give me a chance to edit my order or cancel it because they didn't have what i wanted. Horrible! Never again!"
First time Dance mom
"I am a first time dance mom and I ordered the whole outfit setup for two of my girls. I ordered their ballet slippers as instructed on the website (which they NOW tell me that they don't honor what the "vendor" puts on their site) so I ordered one size smaller than her street shoe. I could barely get them on her. So I called to find out where I go to print a return label, as I was ordering based off of their recommendation. She tells me, "Yeaaaaa we don't cover shipping..." I am like seriously?! The slippers were $12.95. It will cost that much to send them back! She said, "Yeaaaaaaa it is your cost, not ours." I have never dealt with an online company that didn't cover a return shipping label in case of a return!!!! I am done with discount dance, just as quickly as I started. The items that I ordered were cute, and since my girls are young, their classmates will be too, meaning they may want to know where I purchased the items. I will tell them to NEVER purchase from discount dance. "
"I have been a loyal DDS customer for years, however....never again! I placed an order on-line and the total was appox $62. and that amount was on the printed order sheet. When I went on-line the next morning to check on the order, the total was now $78, and when I checked my bank acct, they had charged me $155!! I have now spent about 6 hours of my Christmas vacation just yesterday trying to fix this mess. I have been to my bank 3 times, and been on hold with DDS for hours waiting while a customer rep "talks to a supervisor" ...... NO HELP!!!! I had to rustle up an extra $100 to ballance my acct, and DDS still will not fix this!!!! As of now DDS owes me over $100 and they want a letter from my bank prooving the amount......do they not have a financial dept who can see how much THEY STOLE FROM ME!!!!! aS SOON AS THIS ORDER ARRIVES IT IS GOING BACK AND I PRAY THAT ALL OF US TAKE OUR MONEY ELSEWHERE AND DDS IS NO MORE!!!! i SHOULDN'T HAVE TO FILE A LAW SUIT AGAINST DDS JUST TO GET MY MONEY BACK, BUT i AM SO ANGRY THAT i JUST MIGHT DO IT!!!! ps....hey DDS.... I am the ballet teacher at 6 las vegas studios..... say good bye to business from 173 students in vegas!!!"
I'm through with Discount Dance!
"I paid extra for 5 day shipping, and it didn't arrive in 5 days (so I had to scramble to buy something else), and they refuse to refund the shipping cost! Last year my business partner placed an order right after i had placed an order, and they automatically changed the shipping address I had put in for my order to the one she used - didn't even ask about it - so my costumes ended up in Indiana instead of Tennessee! Multiple times I've ordered items listed as "available" only to receive an email days later saying the items are backlisted. They're just not a reliable source for dance needs any more! And their customer service reps always manage to blame the customer instead of helping. I'm through with them! Too bad too, since I own a 400-student studio!"
Horrible shipping and customer service!
"If I could give less than one star I would! I ordered a skirt on Nov 7th and asked for standard 5-7 day shipping which gave me a delivery date of Nov. 14-16. I thought this would give enough time in case it ran a little late as I needed it for this coming Saturday Nov. 19th. They decided to use FedEx SmartPost which does not guarantee the delivery date! So now I'm sitting at home on Nov. 17 and my skirt has been in a Pensylvania facility since the 12th! I called FedEx and tried to expedite the item to which they said I couldn't because it's smart post. I ask them when I will get my item and they day the post office will be receiving it possibly on the 21st, maybe later! They advise me to call Discount Dance. I call them and they tell me they can send me an overnight item as a replacement but I won't get it until the 21st because the company they use doesn't deliver on the weekends. I then tell them if that's the case I don't even want the skirt b/c at this point I can't use it. They tell me I have 30 days to return it so I ask the man if it's 30 days from when I receive it or 30 days from when they ship it, of course he says from when they ship it! So now I'm trying to explain what is going on with FedEx b/c of the service THEY chose to use and they tell me b/c of the holiday season their returns department is backed up so even if I send it within the 30 days it might take up to 2 weeks to process the return anyways so basically I'm out of luck, I lost my money and now I have to scramble to find an outfit for the dance I'm performing in less than 48 hours! This is what happens when you try to save a few dollars! Lesson learned!"
"I ordered dance shirts two weeks ago, which I thought would be plenty of time to receive the order. The next business day after ordering, I got an email saying my card was not going through. So I called them, verified my information and they ran it through again. The same thing happened the next day, so I called them and tried using a different debit card - again, same problem. Then I called my bank to check to see if there was a problem on my end. The bank said that they hadn't even been trying to run my card through. So I called one last time to tell them what my bank said - they put me through the exact same process and said they would call me back if there was a problem processing. After two days, I received no call, but got the same email. I finally got fed up with it and ran a credit card through instead... but still waiting to see if I get the same email. I need these costumes in a week and now have to express order them. "
"I am extremely disappointed in Discount Dance Supply’s shipping and customer service. I placed an order on Friday for items needed the following Saturday. I received a shipping confirmation the next day, but as of Wednesday, Fedex was still not received the package. I called customer service that Wednesday and spoke with someone who said the package was lost and put in a new order to be shipped to me. It was reasonable that the package would be there by Friday (the day before I needed it) due to the proximity of the warehouse. I received the shipping confirmation Thursday morning with an expected delivery date of the same day. I waited for my package to be delivered. That afternoon when I checked the tracking, I was shocked to find out that Discount Dance had recalled the package. Upon calling their customer service, I was told that there was nothing that could be done except offering me a 20% discount. I was told that the original package would be delivered next Tuesday, too late for my daughter’s first dance class.I was happy with Discount Dance’s service until the replacement package was recalled without notice, reversing the corrective action taken for the lost package. The company's customer service has no regard for customer needs and is certainly not interested in going above and beyond in order to correct their own error. I will shop elsewhere."