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Stores > Diamond Nexus
  • Diamond Nexus Diamond Nexus Elite Status
    • ADDRESS
      53132
    •  
    • BUSINESS HOURS
      Weekdays: 8am-9pm Weekends: 9am-5pm
      GENERAL PHONE
      (800)509-4990
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      (800) 509-4990

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.59/10 8.59/10
    Chance of future purchase: Rating 8.48/10 8.48/10
    Shipping & packaging: Rating 8.97/10 8.97/10
    Customer service: Rating 8.84/10 8.84/10
    Return/Replacement policy: Rating 8.30/10 8.30/10
Voice your opinion! Review Diamond Nexus by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-11-21

Great as usual

"My loved the earrings and they were delivered on time"


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Verified Customer
Rating 10/10
5/5
2017-11-20

Perfectly perfect

"I love my rings and they are beautiful as ever ❤️"


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Verified Customer
Rating 10/10
5/5
2017-11-20

Happy

"Hhujjhggijhyhgggyhhhhhuujjjj"


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Verified Customer
Rating 10/10
5/5
2017-11-19

Quick service.

"This was delivered on time as promised."


KristineMancillas's Avatar

Verified Customer
Rating 8/10
4/5
2017-11-18

Ring was great, lots of bling

"The price was awesome and I got lots of bang for my buck. I get compliments all the time on my new ring."


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Verified Customer
Rating 10/10
5/5
2017-11-16

Love it !!

"I’ve read bad reviews on this seller but I must say my experience was great! I have the most amazing ring sett I could’ve ever asked for and one year later is still spotless ! Half of the price of the so called conflict diamonds"


No Avatar

Verified Customer
Rating 4/10
2/5
2017-11-16

Don't use UPS

"Unfortunately, the overall customer experience includes delivery and that's where things fell flat. UPS reported an attempted delivery and then dropped the package off at a UPS store for pick up. I confirmed there was NO attempted delivery (no call on the intercom or delivery slip left behind) and ended up having to retrieve my package from the store after PAYING FOR delivery to my home. If I had known I would have to chase down my package, i would NOT have purchased it. Why else order online if not for the convenience of door to door delivery. To make matters worse, when talking to the UPS Store person asking why my home delivery ended up at a store, her immediate response was, "we're just the store, you have to call the 1-800 number for that." She could have just said, "fuck you, don't care" as the message was pretty much the same."

Rep reply posted Nov-21-2017

A rep from Diamond Nexus, diamondnexus1, has responded

“Hello,
I'm sorry to hear that you had difficulties with your delivery. It is unacceptable that UPS didn't make an attempt to deliver to you residence. We did ship it directly to your house, unfortently, UPS diverted it elsewhere. I do apologize for the inconvenience this has caused you. -Jessica”


BjDunlap's Avatar

Verified Customer
Rating 10/10
5/5
2017-11-16

Great

"Love the style. The earrings fit my ears perfectly "


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Verified Customer
Rating 10/10
5/5
2017-11-14

Excellent prduct

"Beautiful ring wife was very happy"


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Verified Customer
Rating 10/10
5/5
2017-11-14

Great

"It was a great experience. I have to say I was pretty impressed with the stone and the rings craftsmanship was really nice. "


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Verified Customer
Rating 10/10
5/5
2017-11-14

Quality jewelry, excellent value, amazing service

"My husband ordered me a beautiful ring and I absolutely love it! It is obviously quality built and the stones are so brilliant and sparkly. Sadly, after less than a week of wear, it lost a small stone (which I understand can happen as I have had it happen with other jewelry). I contacted customer support and they immediately sent me a claim form and a prepaid shipping label. I shipped my ring in with instructions to check and reinforce all prongs and replace the missing stone. I just got my ring back today and my oh my, you can tell they really took care of it! Even more stunning than when I sent it in. Not only am I impresses with the product, but with the service I received as well."


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Verified Customer
Rating 10/10
5/5
2017-11-13

Easy shopping

"They were quick to get the ring to me and the customer service was excellent"


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Verified Customer
Rating 10/10
5/5
2017-11-13

Amazing quality

"Loved everything about it! "


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Verified Customer
Rating 10/10
5/5
2017-11-12

Radiant shine

"The Center stone and two side stones glisten in the sun light or night lights. People often stare at my ring and a few have commented how beautiful it is. I am happy with this ring."


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Verified Customer
Rating 6/10
3/5
2017-11-12

Took a while

"Ordered in late sept for a oct 8 birthday. I guess there was a subtle statement on the site after I ordered saying production would take it out to Oct 10. I missed it. "


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