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Do NOT buy ANY Dell products!!
"I am 100% dependent on a reliable laptop for my work, and I therefore purchased a Dell laptop. However, after less than a year, the battery stopped charging. At this point I could only use it while it was plugged in, and the % charged would only go up.. Not only that, but then the laptop started turning itself off at random times. In other words, it became quite difficult to use it reliably.I contacted Dell customer service – and I must say – had the most horrible customer service experience in my life! First I asked for a technician to come and fix the computer or that Dell send me a new one. Dell said they could do neither. Then I spoke to another Dell person, and for some reason it was now OK to send a technician to fix it.A technician came, changed some parts, and I hoped it would be fixed. But nothing changed. I then contacted Dell again, and requested that they send me a new laptop because this was getting absurd. After less than a year since I purchased it, and having these kinds of issues, I would have expected nothing less than a new laptop. Its not even that expensive.By now, I have spent more than 10 hours of my life on this, and I am absolutely appalled by Dell customer service. I will never ever buy a Dell product, and I advice you to stay far away as well."
DELL USED TO BE GREAT- NOW HORRIBLE
"Purchased a laptop on Dec.1, 2017. It has never worked correctly. I have spent hours on the phone to Dell and sent it back in January for "repairs". I got it back with nothing being done and it worked for 10 minutes before the built in mouse stopped working which make the unit worthless. Dell techs have told me the laptop is garbage. It is bogged down by the windows 10 operating system and cannot work properly. It was built without enough memory for the new operating system and Dell techs admit to it yet they will not do anything about it.NEVER BUY FROM DELL AGAIN."
marketing research site not an actual online store
"I bought a printer. I am day or so, I received an email saying the online price was incorrect.I sent an email with the account number, the order number and my name.They said they needed more informationI replied supplying the information and copies of the purchase and order number.They said there is another customer service department for this type of challengeI wrote to THAT customer service email addressThey said my order had been cancelledI replied requesting a list of items in which the online prices are accuratethey asked if I would like to contact the sales department to place an order.In short, they place items online to see at which levels will produce what sales numbers. Their goal is not to service the customer or sell products. I am imagining their dealers are more important to them.I IMAGINE THE SAME IS TO BE FOUND OF THEIR PRODUCT SUPPORT EFFORT"
"About two years ago I bought an Alienware Aurora R5 and it has had nothing but issues from the start. I made so many calls to customer support, and it was never fully resolved. The HDD constantly runs at 100%, but they swear it isn't a hardware issue, and so I am stuck with this high-tech computer that runs at a snails pace. The last call I made to them they told me to call Microsoft, as this is a Windows problem. I pay them for customer support and this is the brush-off I got last night. I am done with this company. This is the second and last PC I ever purchase from them. "
President's Day Debacle
"Ordered a desktop from Dell. President's Day Special catalog came to my home, got $150 off a good gaming system. Coupon code on the back took off another $150, and the phone rep even took off another $20 for being a AAA and AARP member, and gave me free expidited shipping! Too good to be true, right?Right.A few days later (about the time my computer was supposed to be done with assembly and shipped), my order mysteriously got cancelled. I got on the phone with a rep, and they made a new order. The rep ASSURED me that my unit would be assembled asap and shipped. About 5 or 6 hours later, guess what? Yep, cancelled again. This time, their website informed me that the computer I ordered was no longer available.I guess the moral of this story is, don't get too good a deal from Dell, or your order will get killed before it ever gets sent. Screw them."
Dell refused to deliver to a shipping address and then charges restocking
"Dell is a fraudulent company that cheats and lies to its customers. Here is my recent experience...My recent negative experience with Dell. I ordered a laptop to an address where I was visiting. The Fedex person tried to deliver but I wasn't there. Dell has a contract with Fedex where they can't drop off at the local Kinko's/Fedex. When I offered to pick it up from the Fedex warehouse, they say I must have a government ID where my address on the ID matches the delivery address!!I refused to accept the shipment and Dell wants to charge a 15% restocking fee! This is the very definition of an unethical business. It is only a matter of $30 or less. If it was Amazon.com, Costco or Nordstrom, they'd go out of their way to make it right for the customer. Apparently, at Dell, the motto is "we're right and the hell with the customer".Will never do business with Dell again and I recommend you do the same.I complained to BBB of Austin and after wasting 2 weeks of time, Dell representative responds with more nonnsense (see below). Boycott Dell and don't ever buy their products."Dell globally requires a signature for the package and for Fraud reasons the name on the order needs to be verified against a government ID. As per Dell’s Terms and Conditions of Sale, Dell Financial Services will charge a restocking fee of 15% of the purchase price paid if it is not a direct result of Dell’s error. Returns for incorrect address or delivery refusal will result in a 15% restocking fee. Unfortunately, we are unable to process a full refund on the order.""
"I bought a XPS laptop six years ago and it has never had a problem. I only had to replace the battery recently. So I thought I would buy from Dell again. This became a huge mistake. I bought two things during last year Thanksgiving. First one is a 75' LG 4K TV. The TV screen was damaged out of the box. We had to put the thing back into its box and ship it back for a replacement. Try do that to a 75' TV yourself, I can tell you it was a lot of fun. At least the replacement worked.Then I bought this Inspiron 7000 gaming laptop. When we first received the laptop, during setup it kept going to a blue screen and rebooting itself. I googled myself and tried a few things but no luck. So we spent a hour with a representative on the phone. She did some tests remotely and decided to re-install the OS, however she failed to do so remotely. Then she had us ship the machine to a repair center and ensured us that they will resolve the issue by re-installing the OS. Weeks later we received the repaired laptop and guess what, the same issue remained. Although it didn't reboot as often and random as before but it still happened. We called Dell trying to have it sent to the repair center again but the custom service insisted to do remote test/repair first. So another person did the same OS re-install as last time and this time it seemed to have worked. Then we downloaded a system checking tool ourselves and found out two mother board drivers were missing. So we installed them. Then the machine seemed to be working until it crashed minutes ago.All this is about a brand new $1000+ laptop. I bought it as a gift for my gf and now she has to waste time with the custom service. Worst of all, we still don't know if the machine is free of hardware problems at this point. I will never buy from Dell ever again.Oh, almost forgot to mention, they will refuse to publish your negative but honest product review. Pathetic."
Horrible customer service
"I ordered a Inspiron. Dell e-mailed me that the order was received so they had my e-mail. When the computer didn't come, I tried to track my order and then found out that there was a problem with my order. They never e-mailed me about this. I called the number that was on the message and spent over 2 hours speaking to people I could barely understand getting transferred multiple times until I ended up connected to the original menu. I do know that the order was cancelled. This also happened when I tried to order a television a couple of months ago. I will never order from dell again. "
If you're considering buying a Dell computer...
"If you're considering buying a Dell PC but aren't sure, I'm hoping this review helps. This is what you can expect should your PC die shortly after purchase. The best part of all of this is the Supervisor Gail writes "Your satisfaction is our topmost priority." in her introduction email. Absolutely horrible customer service and their "warranty" isn't a warranty.In a nutshell, my computer died after 4 months and their 1 year "warranty" doesn't include replacements. You have to ship it back for them to refurbish it if you manage to get that far, which includes several hours on the phone with remedial and irrelevant troubleshooting by various tech levels. I was fought tooth and nail and Dell eventually just refused to replace it. Apparently, after reading a ton of online reviews, many of their PC are "Frankenstein'd" together using leftover and outdated / incompatible components then sold for a quick buck. Here is an email string from a supervisor named "Gail" after about 4 hours on my end with tech support and emailing back and forth. -------- Original message --------From: Gail_873805 Date: 1/31/18 2:40 PM (GMT-07:00)Subject: Hi Martin, We are not declining the request but system replacement is not a good option at this point. I see here that there were no history of repairs on this computer which we can take advantage of the warranty of your computer. The process will take 7 to 12 bussiness which include the shipment of the computer. Please let me know if you prefer to discuss this over the phone and I'll setup the call back for you. Thank you,GailDell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday --- Original Message ---Received: 2/1/18 2:22:13 AM CSTTo: "Gail_873805" Subject: RE: Re: Dell S960099773Hi Gail, Are you refusing to replace my PC? I already spent 2 hours in the phone with your tech and it was a complete waste of time. Why would I do this again? -------- Original message --------From: Gail_873805 Date: 1/31/18 9:12 AM (GMT-07:00)Subject: RE: Re: Dell SR 960099773 Hi Martin, I appreciate your feedback as this will help us on improving our services. I am sorry to hear that you have been experiencing this kind of issue on your computer for some time already. Is there any way that we can setup a call back today so that I can have one of my senior technician to call you and provide a resolution and a better option if possible? Thank you, GailDell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday --- Original Message ---Received: 1/31/18 8:51:05 AM CSTTo: "Gail_873805"Subject: Re: Dell SR960099773Hi Gail, I appreciate the follow up. I was planning on calling back in today to speak with a supervisor but decided against it. As of now, I do not intend on doing business with Dell again as it is incredibly time consuming and resolution seems futile should an issue come up. I bought my PC about 5 months months ago with the understanding it had a 1 year warranty. Over the past few weeks, the PCs sound is unresponsive and dead and it's shutting itself down spontaneously. Sometimes the sound works and sometimes it doesn't. Sometimes when I reboot the sound is good and sometimes not. I've tested everything imaginable prior to calling Dell for support, updated drivers, changed cables, monitors, ran through hardware software troubleshootimlng etc. Something is wrong with the PC. Despite this, and after informing Paolo of this, I spent about an hour and a half in the phone yesterday doing the same things with no resolution. PC is still broken. After Paolo finished troubleshooting he explained that Norton Anti-virus was causing the issue or issues which makes no sense to me. I've never used / configured the program and it's been been dormant since I got the PC. In any event, it's still broken. I told Paolo all of this and asked him if I needed to go through all of this again if my PC was still experiencing the same issues and he told me we would need to do more troubleshooting and that a replacement wasn't possible despite it being under warranty. As a last resort I could sent it back to Dell and have them try to fix it. I do not want to be stuck with a lemon and do not have funds to buy another one and can't be without a PC as I use it daily for work Id expect with Dell or any other reputable company to honor a 1 year warranty and replace the unit without pulling teeth and fighting tooth and nail. Paolo was.polite and professional in every way but I feel yesterday's call was a waste of time and I'm still stuck with a bad PC. Thanks for listening and sorry for the rant, didn't expect to have to go through this. Please let me know if you can help and what my options are. Thanks much.Martin-------- Original message --------From: Gail_873805 Date: 1/30/18 4:33 PM (GMT-07:00)Subject: Dell SR 960099773Hi Martin,This is Gail, the supervisor of Paolo whom you spoke with recently from Dell Technical Support. I understand that we have assisted you in troubleshooting issue on your system. I just wanted to follow up with you to ensure everything was resolved to your satisfaction.Your satisfaction is our topmost priority. Feel free to share any feedback from the service you received from us. Your feedback will be strictly confidential which will be used for the improvement of Dell Technical Support Service.Thank you,GaiDell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday"
"I have had Dell computers that were fine but I bought them through Amazon. This time, I bought my boyfriend a computer through Dell, thinking it was a reputable company. The screen was defective with flickering and lines from minute one. They convinced him to send it back for repairs, and kept it two weeks. I bought him a new computer, not one that should need to be fixed! If it was OK when they sent it back, there wouldn't be a problem but the problem is the same. Now they are saying that it's been over 30 days and we can't get a refund. I wish I had read the reviews about Dell.com. Save yourself trouble and stay away. "
Piece of junk
"Bought an Inspiron in 11/18. Defective touchpad and scroll, slow and cheap construction. Have wasted hours sending it back and forth as Dell will not give me a refund. Don't waste yr money on a Dell"
cd room noise
"that cd room noise dameged my mental health. "
Horrible Customer Service
"Horrible experience with their customer service. We have called many times but they will not call us back. Won't allow us to speak to a Manager. Buyer beware"
5 weeks to deliver - rejected Cashback from partner's website
"I am actually laughing when I see that 3rd parties such as Lazada or Amazon take only a couple of day to deliver (1 day for some cases), but Dell, the big Dell is only able to deliver in 5 weeks (when it claims the delivery would be achieved on 2 weeks before order confirmation of course). Who wants to wait 5 weeks for 2 monitors?I have ordered on Dell Singapore, using Shopback, and Dell also rejected the transaction. This is the first and last time I order through them..."
Laughable delivery times and customer service
"Took them 5 weeks to deliver to Norway. When asked for a tracking number, they could not provide one. Said they had put me on a priority list to track my package (just wow) but they couldnt tell me were the laptop was. The laptop was great upon arrival (9560) delivered by Schenker, after 5 weeks (still no tracking). The rest stinks. "