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Great Experiences with Dann Online
"I have ordered several things with Dann Clothing with great results. They have high quality, unique merchandise. If you are expecting this to be like ordering from Amazon, think again. This is more of a concierge service where you can email or call with questions. I'm very grateful this is a more personal experience than many online shopping outlets."
Dishonest and horrible service
"They lied about their return policy my credit card charged"
"Terrible Service. Did not reimburse me after returning an item. Dann did not ship the order promptly and I waited three weeks to receive it. When I received my shipment, the items i ordered were not there. When I returned the wrong items, Dann claimed they did not receive the return and refused to reimburse me. All the while, Dann would not take phone calls and would not return email or days at a time."
"Very poor customer service. I reached out via email to inquire about a potential purchase. I asked how long would it take to arrive and stock questions because I'm leaving the country. Instead of answering my questions Joan assumed by my name that the item was for me and told me it was a mens item and I should be sure before purchasing. I responded to her email by telling her I have the same item different color same size from another site (not explaining this was for my husband in Japan) insisting that she just tell me how long it would take to arrive. So I could tell is it would arrive before I left town. They never responded and it's nearly a month later. I was sceptical due to the poorly navigated site, then reading the reviews but now I know first hand I dodged a bullet with this company and I found what I was looking for on another site half the price. It worked out. "
"We purchased a valet from Dann and wanted to return it for another one. After getting a return authorization from them we shipped the product back at our expense. We were told they never received it. After showing them UPS proof of delivery at their address, they then told us that the person who signed for it - Lee - had never worked for them. They then denied ever receiving any shipment from us. The company is a fraud and this is obvious from the other reviews on this site as they concur with ours. I will be contacting the Federal Trade Commission and I will be contacting their merchant banking service to inform them of this company's illicit activities. They ripped us off for $300.00. Period"
"Horrible to do business with! Terrible website. I should have known since they have no phone number. They have no customer service. I wish I had seen how bad their ratings were prior to ordering from them!"
"I have been a long time customer of Dann-Online and have always been pleased with not only the products that I have purchased, but also the prompt and courteous attention I have received when I have had questions. The few returns that I have had to make were handled expediently and without any issues. I have found that most people with positive shopping experiences do not post reviews - so I felt the need to offer my first one here. I will continue to shop at Dann-Online!!"
"Appalling customer service. The returns process was not only slow but downright combative, requiring many emails and an actual argument on the part of the merchant that they knew better than I did how clothing would fit. It's interesting to note that others have found their emails to be rude and/or nonresponsive; whether they're understaffed or simply convinced they are always right, they provided the worst customer experience I have encountered in many years of online shopping. (It's also interesting to note that the only positive review on this site is from the merchant himself, who asserts yet again that the customer is wrong.)It's a shame, because I like their merchandise and would have made multiple purchases if they had processed a simple return quickly and cheerfully."
"We do feel that after 38+ years in the clothing business that we understand the fit of a garment.....and particularly how one manufacturer over another will fit.This is our expertise and generally people are receptive to us helping them to find a garment that will fit them.Tailored garments for men do need some alteration to the finished product. Some people do not always understand that they simply cannot just step into a pair of tailored trousers without some adjustments. The waist, seat, and the bottoms often need attention.We merely suggested to this customer that they try the next size up........the logical step when fit is too small and from what was described. "
"Pretty bad experience. Ordered a tote bag from Dann, not personalized. Received a call from a salesperson wondering why I did not want to personalize it. Changed my mind, ordered it with my initials. Received the bag, not what I wanted, tried to exchange, but was told that they don't accept/exchange personalized items. The guy who called me never took the courtesy to talk about consequences of personalizing the item. Looks like they use personalization as a technique to make sales final. Follow up discussions were not pleasant at all. Received a bunch of rude e-mails."
"Poor responses to e-mail queries."