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Stores > DWF Hardwood
  • DWF Hardwood DWF Hardwood Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      411 Soho Dr
      Adairsville, GA US
      30103
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      (844) 498-7444
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.54/10 8.54/10
    Chance of future purchase: Rating 7.69/10 7.69/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 8.08/10 8.08/10
    Return/Replacement policy: Rating 8.21/10 8.21/10
Voice your opinion! Review DWF Hardwood by clicking a star below.
Rating 10/10
5/5
2017-11-07

Excellent Service & Experience

"DWF was great to work with and was very responsive to any questions I had. Flooring was shipped and delivered quickly with no issues at all. A+ service and would absolutely recommend for future flooring needs."


Rating 10/10
5/5
2017-11-07

Excellent Customer Service

"DWF has excellent customer service. I placed an order on the website, with the incorrect flooring (my fault). The staff at DWF took the time to understand what I needed and helped me correct the mistake I made. The replacement flooring shipped in a timely manner and they arranged for me to ship back the incorrect flooring at the same time. We own a small business and understand the value of of great customer service, which DWF has. Thank you! "


Rating 10/10
5/5
2017-10-31

Great service and first rate product

"We found our flooring at one of our local companies. When they quoted us the price, I nearly chocked. I began searching the internet and am thankful to have found DWF! I was skeptical ordering flooring for most of my downstairs over the phone. I am very thankful I did. Tania was wonderful to work with and answered every question I had. The product is first rate and EXACTLY the same as our local company (without the extremely high mark-up). They were great in letting me know when the product would ship/arrive. Looking forward to ordering from them again!!!!"


Rating 6/10
3/5
2017-10-29

Very lengthy wait time.

"Apparently the delivery driver was still fast asleep when was said to have been on his way with my purchase."


Rating 10/10
5/5
2017-10-27

Dalton delivers

"Flooring delivered on time,perfect.A+"


Rating 10/10
5/5
2017-10-17

Save some money

"Great price on flooring.
Even after I paid for shipping I still saved over 400.00 from buying it from the
floor supplier in town.
Will do it again when I need too.
"


Rating 10/10
5/5
2017-10-04

Great communications and service!

"Hey John

Responding to Tonya's email regarding my order. I received the order on September 29, 2017, and wanted to let you know that I am very satisfied with this transaction.

Your pricing is competitive, communications throughout the process were excellent. Steven followed up by phone and email, and Tonya provided email tracking information. Shipping/delivery was fast and reliable. FedEx did an excellent job with communications and logistics on my end. All in all, a smooth transaction.

Thanks, again, for your service.

John
"


Rating 10/10
5/5
2017-10-01

Personal service, discount prices, quality fooring

"Our experience with DWF was excellent. We ordered Armstrong flooring for four rooms... prefinished hardwood (etched oak) an luxury vinyl tiles. We saved an amazing amount of money compared to a local flooring store. The quality of the flooring was top-notch --- only one plank of flooring had a minor defect out of MANY boxes. I contacted the office a few times with questions, and they were very available and helpful. Scheduling delivery was professional and on-time. Very happy overall!"


Rating 10/10
5/5
2017-09-30

Great service

"DWF provides great products with superb customer service. They worked with me on a delivery date that fit my schedule. This is one company that truly exemplifies putting the customer first."


Rating 10/10
5/5
2017-09-15

Excellent Products, Support and Service.

"Dalton provides excellent products, support and service. Jordan had taken care of everything I've needed professionally and efficiently."


Rating 10/10
5/5
2017-09-05

Great prices, great products, will use again

"I ordered flooring for a kitchen, two bedrooms + closets, and one bathroom. I have a few more rooms left once these projects are complete. DWF had a great selection and helped me through the purchase decision on which products met my needs the best. Arrival of products was as expected, and boxes were in good shape. I'm happy with my order and feel very confident that future orders will be handled with the same professionalism as my first. Thank you all!"


Rating 10/10
5/5
2017-08-18

Excellent prices & fast delivery

"I got exactly what I ordered and deliver right to me in no time. "


Rating 10/10
5/5
2017-08-14

Simple transaction

"I needed some Bruce hardwood flooring to match what I already had in my house. I did a google search and DWF came up. Their price was half of what the orange and blue box stores were charging. I called DWF told them what I wanted and that I wanted the freight charged to my company freight account and where I wanted it delivered. Five minutes total transaction time. I received a call the next day that the flooring I ordered was on back order with Bruce and it was going to take a couple weeks to arrive. Flooring arrived when they said it would and was all perfect. My sale was simple because I knew what I wanted. Shop around and give them a call I am sure you will save some money."


Rating 2/10
1/5
2017-08-01

Delays and no response

"I ordered my flooring a month ago and still have not received it. The flooring sat at the manufacture for well over a week before DWF even went to pick it up. I called several times and each time was told that the floors were in they just needed to pick them up and that they would pick them up that day. I spoke with two managers that told me they would call me back to confirm and neither of them called me back. Finally after getting upset, they did pick up the flooring and shipped it a couple days later.

Six days ago I got a call from the freight company stating that they were ready to deliver but that I would need to unload the flooring from the truck myself. I explained that I had paid for a lift gate. They told me that it was not on the bill of lading and they would have to call DWF to get approval. I suspected that DWF had not returned their calls just like they had not returned my calls so I placed a call and sure enough there had been no communication. Once again there were lots of apologies from DWF and promises that it would be taken care of.

I am still waiting for my flooring.

Although the price point is good, the service is terrible. Add several weeks of extra time for delays and check often to be sure your order is processed and moving along. Don't rely on DWF to follow thru and do a thorough job.
"


Rating 2/10
1/5
2017-07-12

Not suited for home owners

"Never was told that there is an extra cost for home delivery even after asking if I was a home owner or contractor. Came to know in the day of deliver when Deiver called and asked for if I had a forklift !!! I told them that I will call my credit card company and complain. I was stuck as my floor was all out and crew was coming to work and sales person knew it so he threatened me that if that is the case he would ask the material. Ack and refund my amount. What good is that. Agreed to pay additional $75 and without even getting approval , they charged my card ( which they had for first payment ) without my approval. Dangerous if they are keeping your CC information and using it without your prior approval. I just cancelled that card before anything wrong happens. If I am a home owner , I would stay away. Otherwise okay to deal with. "

Rep reply posted Jul-12-2017

A rep from DWF Hardwood, DWF Hardwood, has responded

“The delivery company requested a liftgate, which we confirmed with the customer. The liftgate doesnt come standard with the delivery, according to our terms and conditions. We would never charge a customer without their approval.

Ecommerce Management”


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