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Stores > CustomInk
  • CustomInk CustomInk Elite Status
    • ADDRESS
      22031
    •  
    • BUSINESS HOURS
      8am-Midnight ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday
      GENERAL PHONE
      800-293-4232
      FAX
      n/a
    • SUPPORT EMAIL
      service@customink.com
      SUPPORT PHONE
      866-485-8160

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 7.97/10 7.97/10
    Shipping & packaging: Rating 8.50/10 8.50/10
    Customer service: Rating 8.39/10 8.39/10
    Return/Replacement policy: Rating 7.05/10 7.05/10
Voice your opinion! Review CustomInk by clicking a star below.
Rating 10/10
5/5
2017-11-15

Outstanding customer service and excellent products

"I've been ordering with Customink for many years now, and not only has the customer service always been outstanding, but they also continue to improve the website. I've had only positive experiences with this company and I highly recommend them (and I have!) to anyone looking for custom-made products."


Rating 10/10
5/5
2017-11-11

CustomInk FTW!

"Absolutely incredible customer service - easy ordering, quick responses to questions, fair pricing. Special shout out to our CSR on this and a few other orders - Emma Alameda! You rock!!! :) "


Rating 10/10
5/5
2017-11-08

Best Servive Always!!

"I can not begin to tell you how pleased I have been in all of my dealings with CustomInk, but especially this time. My rep., Haley S., was simply AMAZING in helping me get things set up the way I needed, called me with questions regarding artwork, offered me other solutions and then on top of everything else the shirts were delivered early. We wore them for the Out of the Darkness Walk, for suicide prevention yesterday, and received comments on the shirts and questioned where they were from. Thank you for all your kindness!
general comments: The website stated they ran small so a lot of people got a size up and they were actually too big. All good though.
"


Rating 10/10
5/5
2017-11-07

T-shirts, Sweatshirts, and Koozies for The River Project

"I made a large order for my organization, The River Project, and had a lot of requests for the design that needed to be made over the phone. Customer service made all the changes quickly and perfectly to my specifications. The person who helped me was very friendly and helpful. Our products came out great,"


Rating 10/10
5/5
2017-11-03

Great Company

"Every time we use your company I am amazed at how easy you make it. Also every one I speak with is so friendly.
"


Rating 10/10
5/5
2017-11-02

Great Customer Service!

"Our youth robotics team designed team T-shirts. I went to the place of business without an appointment (did not realize I needed one.) Nevertheless, I was helped promptly. The customer service is great, and the whole process of approving or making changes to the shirts is so easy! Thank you for a great experience!
The T-shirts look wonderful! The whole process was very easy!
"


Rating 10/10
5/5
2017-10-30

Loved it

"They were very on it! Provided quick proofs, followed up, provided free color matching that would have been extra charge and shirts came in the mail in no time. Product came out beautifully and everyone who saw it loved it."


Rating 10/10
5/5
2017-10-28

If you want a personalized tee with personalized help- this is your place

"I created a shirt for my upcoming marathon and was nervous about how it would come out an quality. I was happy to get a call from a service team member who spent the time talking about all the details I had questions on and he made suggestions as to how to get the shirt to look better. It was awesome. Then within a few hours I had a new design to approve. On top of that he saw I made an error with selecting too many colors and gave me a refund- it really let me know he was looking out for me. The shirts came sooner than expected and I LOVE them!
Can't wait to use them again.
"


Rating 10/10
5/5
2017-10-25

They had great teammwork

" I appreciated how the service person called me to verify the proof. They were very very prompt in doing so shortly after they sent the proof. Not only was the person who originally called helpful, but the person who I spoke to when I called back. Particularly it was clear that the second person I spoke to knew what was happening without me having to explain so it showed that you all keep good notes of your clients in your system.
"


Rating 10/10
5/5
2017-10-17

Great customer service and experience!

"The customer service was the best I've ever received! Immediate contact with a live rep when I called - I thought it was a machine until I was asked, "What's your order number?" and almost fell out of my chair. Appreciated the clear communication and updates received through email, e.g. the detailed report on design concerns and the photo images confirming the design was as desired on the T-shirt. Efficient processing, rapid turnaround when some changes had to be made to my order, and it came in a day early which was perfect for my needs! Liked the range of T-shirt brands available on the site. Wish I could've afforded the shirt styles available through partnership with GAP (maybe next time). Will be coming back to this company when I have to order shirts again.
Product was up-to-par with the appearance on the website, with good sizing (not too tight or loose). Colors, printing, and design were accurate as shown.
"


Rating 10/10
5/5
2017-10-11

One of the Best Companies I've Ordered From

"Fantastic, one of the best companies I have ever worked with and I will be returning.
The quality is fantastic, everyone loves the color and the shirt but in the picture it did look a bit more on the purple side. I know it says Flo Blue but it looks bluish purple and doesn't look purple in real life at all. We all really love it regardless. I will be returning to CustomInk for the ease and great customer service.
"


Rating 10/10
5/5
2017-10-07

Custom Ink Always Delivers!

"Custom Ink always delivers great quality shirts in a timely manner. The customer service has a personal quality that is missing in most interactions with other companies , and it is that, more than anything that makes me return again and again."


Rating 10/10
5/5
2017-09-26

Great Company

"This is about the 4 time our church have place a order with Customink and they have never let me down yet , not matter how many times I have called the company for help they have gave it with a smile they are very helpful and quick to answer questions by email or phone .
very nice job done as always that's why we keep coming back to your company and customer service dept is always so helpful
"


Rating 10/10
5/5
2017-09-25

This was amazingly fast from design to approval to shipping. Great job guys.

"This was amazingly fast from design to approval to shipping. Great job guys. "


Rating 10/10
5/5
2017-09-21

Quality Product

"3rd time we have ordered tshirts for our annual Beach Girls Nurses' Trip. Wonderful quality and customer service. This year we honored our sister Myra that lost her fight with ovarian cancer. "


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