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Stores > Costco
  • Costco

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 4.17/10 4.17/10
    Shipping & packaging: Rating 4.44/10 4.44/10
    Customer service: Rating 2.75/10 2.75/10
    Return/Replacement policy: Rating 4.17/10 4.17/10
Voice your opinion! Review Costco by clicking a star below.
Rating 2/10

False advertising of BBQ being 7 burner when it was indeed 5.

Copy of email sent to Costco below.

I must say that I am surprised by your response. The reason that your customers buy from you are the following.

Reputation of being an honest vendor
When you misrepresent the product that you are selling by promoting it as something other that what it is, you have broken everyone of your rules.

I ran a business for 37 years and the one may reason that our clients kept coming back to us was our reputation of being an honest vendor that sold quality and service.

Most likely, this was an honest error made by a junior tech working in your online store. The sad thing is that you are not supporting your customer. You seem to be afraid to admit that a mistake was made.

DYN GLO advertise this unit as 5 burner.
The box says 5 burner.
The manual and instructions say 5 burner
Your competition, Walmart, Home Depot, Amazon, etc.promote it as 5 burner
Yet, you seem comfortable trying to justify this unit as being a 7 burner by some convoluted way of thinking.

I would suggest that you bite the bullet and come clean. For me it is not about the money but rather about principle.

There is no question that you misrepresented the product in your advertising. When people shop online, they cost compare. There is no question that a 7 burner unit seems a more attractive purchase than a 5 burner unit, especially one with similar specs and from the same manufacturer.

I am looking forward to hearing from the Costco that prides itself on its professionalism and its industry leading reputation

Rating 2/10

Shipping so slow for standard in stock items.

"6 calendar days get a product. I get spoiled with Amazon same day, next, or at most second day. It's within their estimate but what happened to exceeding customer's expectations?"

Rating 2/10

Don't pay them to humiliate you

"COSTCO apparently does not care about their customers. I was filling up my car with gas @ Costco in Katy, TX and had an over-welling need to use the restroom. At 65 yrs old, I know when it's time to go, it really is time to go. The store had just closed (stopped letting customers in but there were still a lot of customers in the store. I left the car with my wife and ran across the parking lot to hopefully use the restroom. When I got to the door, I explained my dilemma to the door employee. She asked the floor supervisor if I could use the restroom but the floor (door) supervisor declined to help me. It's embarrassing enough to have to ask permission to use the facilities but to get turned down on top of that... Chances are I will not be renewing my membership."

Rating 10/10


"We have purchased two of the older Aquaterra models in past; and, This new Aquaterra Brighton Spa is a big improvement. Love the new drink cup holders. Went to two dealers and Costco had the lowest price and best guarantee! -Rick."

Rating 8/10


"I ordered a cyberpower computer system that came with keyboard and mouse.I found both the keyboard and mouse were not up to what I expected. I went back to my Logitech keyboard and mouse. The motherboard was a disappointment as you cannot upgrade it. I gave it a 4 star because of other factors. Costco was very good in that I could have returned it but decided not to. Overall I have always had very good dealings with Costco."

Rating 2/10

18 days to receive my order - Clueless at Costco.com

"I ordered some Pete's coffee from Costco. It took 18 days, numerous phone calls and emails to actually receive my order. Clueless. Won't order again."

Rating 2/10

Terrible berry smoothie change

"They changed their berry smoothie and raised the price. It was not good AT ALL and I would definitely not recommend."

Rating 2/10

ordered flowers, from local grocery store garbage container will looks better....Awkward situation.

" Ordered Flowers, beautiful roses for my wife birthday...got absolutely garbage. Stupid. Do not risk, just buy what You see, more expensive probably but not going to look like **** after she open the boxes. Exxxxxxx....
P.S. And actually no return for the flowers ))))

Rating 10/10

Easyon gutterguard from Costco

"Installed 204' of easyon gutterguard, great product at good price. Installed using the tape and 3 screws per 4' section screws were provided. In my opinion this gutter guard is one of the best on the market"

Rating 2/10

Double estimated time for delivery.

"I ordered a washer and dryer on Costco.com. the delivery time was listed as 1 to 2 weeks. I live in a city with a Costco Store. In preparation for the new units I disposed of old ones 1 week after placing order. I am now informed that estimated delivery date is now Oct 11. I find this totally deceptive. I am now expected to wait until who knows when for appliances I have already paid for. Bad, bad experience."

Rating 2/10

Just needed to get back to the restroom

"We left the store (we a cart filled w groceries) just before they closed but had ordered a pizza so we were eaiting to get it ready. My 4 YEAR old said she needed to go potty, so I went back to the exit door and beg the guy to let me in. I EXPLAINED it was NOT for me but my daughter and he did not let me. Couldn't eat there, couldn't enjoy anything and had to rush to find a bathroom close by!!! Fact is, 20 mins later the door was still open letting people out!!!! She's just a kid!!! "

Rating 2/10

"Went to get gas and lady that was pumping the gas was very rude. She said that we park the wrong side where they never had a problem before due to the long hose. In fact they direct us to park like that when it is busy. She complained how it was heavy for her and was angry at us. She started banging on our gas pump and she had another conversation with her co-worker right next to us with our window open. Didn't acknowledge us at all at the beginning never said hi and just shoved my credit card back at my face. The employee has ruined my experience at costco and will not be returning to this location "

Rating 8/10

CyberpowerPC SLC4000C

"Purchased CyberpowerPC SLC4000C Desktop - Intel Core i7 - 8GB NVIDIA GeForce GTX 1070 Graphics (Item #1151878) from Costco. The shipment was fast. However, there is lack of installation instruction within the box.
The machine is really noisy when it's turning on. Downside on the product itself: it's a $1700 computer, but it doesn't have wireless keyboard or mouse come with it. There is also no Bluetooth option. Not sure if it's worth the price yet. Costco has great 90 day return policy for the computers, the 1 star missing for Costco is because review function is turned off at Costco's website.

Rating 2/10


"The worst customer service and the MGMT . First of all they need to learn how to communicate with members . Also MGMT need to remember WE PAY TO SHOP if we don't get the great member service their membership income will go down "

Rating 2/10

Horrible experience with Costco wireless center New Brunswick, NJ.

"Horrible experience with Costco wireless center New Brunswick, NJ.
Bought S8 plus with $300 costco cashcard and power essentials kit. At Kisosk, Matthew Picciurro was the employer and knows nothing how to get new line activation. First Matthew said, S8 plus is not in stock and after 2hours he said its in the stock. He called 4 to 6 times to helpdesk to order S8 plus and took 3 to 3.5 hours to process my order. when finally ordered, he charged me activation fee $30 (he promissed to take care of it) and upgrade fee $30. this is brand new phone with new line. not sure why he charged me upgrade fee. After reporting to Costco store manager(Semantha), she gave $30 costco cash card for inconvenient(regardless if verizon/costco wireless waives it) and said Costco wireless center manager will call me. Costco wireless center manager Nina called me after 5 days and said, $30 costco cash card gave by Semantha is for activation fee and upgrade fee will be taken care after 2 or 3 billing cycles.
We get similar deals in bestbuy or other stores. we buy at Costco looking at Costco brand. due to few of these incidents, we loose hope on Costco brand. will rethink before I renew my coscto membership.

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